Making conversations with chatbots more personalized
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Chatbot personality has been shown to affect consumer behavior.
“Chatbot personality has been shown to affect trust [11,12], engagement [6], subjective satisfaction [13,14], and consumer behavior [6].”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [6]
Chatbot personality has been shown to affect engagement.
“Chatbot personality has been shown to affect trust [11,12], engagement [6], subjective satisfaction [13,14], and consumer behavior [6].”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [6]
The two studies [6] and [10] measured engagement by counting the number of words instead of engagement intention.
“However, the two studies measured engagement by counting the number of words instead of engagement intention, which we measured in our study.”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [6]
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- Authors
- Shumanov, M., & Johnson, L.
- Affiliations
- Swinburne University of Technology (AU)
- Corresponding author
- Shumanov, Michael
- ORCID
- Johnson, Lester
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2021-04
- Volume
- 117
- Pages
- 106627
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W3100581793
- Cited by
- 363
- References
- 60
- Citations by year
- 2026: 58 · 2025: 88 · 2024: 91 · 2023: 59 · 2022: 40 · 2021: 27
- FWCI
- 12.38
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Computers in Human Behavior (publishedVersion)
- Swinburne figshare (Swinburne University of Technology) (submittedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Keywords
- chatbots, consumer personality, human-computer interaction, personality congruence, customer engagement, social benefits, customer satisfaction, intelligent agents
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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