User experience with a parenting chatbot micro intervention
Open accessAbstract
Background: The use of chatbots to address mental health conditions have become increasingly popular in recent years. However, few studies aimed to teach parenting skills through chatbots, and there are no reports on parental user experience. Aim: This study aimed to assess the user experience of a parenting chatbot micro intervention to teach how to praise children in a Spanish-speaking country. Methods: A sample of 89 parents were assigned to the chatbot micro intervention as part of a randomized controlled trial study. Completion rates, engagement, satisfaction, net promoter score, and acceptability were analyzed. Results: 66.3% of the participants completed the intervention. Participants exchanged an average of 49.8 messages (SD = 1.53), provided an average satisfaction score of 4.19 (SD = .79), and reported that they would recommend the chatbot to other parents (net promoter score = 4.63/5; SD = .66). Acceptability level was high (ease of use = 4.66 [SD = .73]; comfortability = 4.76 [SD = .46]; lack of technical problems = 4.69 [SD = .59]; interactivity = 4.51 [SD = .77]; usefulness for everyday life = 4.75 [SD = .54]). Conclusions: Overall, users completed the intervention at a high rate, engaged with the chatbot, were satisfied, would recommend it to others, and reported a high level of acceptability. Chatbots have the potential to teach parenting skills however research on the efficacy of parenting chatbot interventions is needed.
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GAI offers promising support for parents by enhancing their ability to educate and engage with their children.
“GAI offers promising support for parents by enhancing their ability to educate and engage with their children.”
From SET-PAiREd: Designing for Parental Involvement in Learning with an AI-Assisted Educational Robot (2025) · cites this paper as [17]
AI-driven systems can support parenting education and provide evidence-based advice through applications and chatbots, delivering micro-interventions.
“Prior work suggested that AI-driven systems can support parenting education [61] and provide evidence-based advice through applications and chatbots, delivering micro-interventions such as teaching parents how to praise their children effectively [11, 17] or offering strategies to teach complex concepts [55, 69].”
From SET-PAiREd: Designing for Parental Involvement in Learning with an AI-Assisted Educational Robot (2025) · cites this paper as [17]
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- Authors
- Entenberg, G. A., Dosovitsky, G., Aghakhani, S., Mostovoy, K., Carre, N., Marshall, Z., Benfica, D., Mizrahi, S., Testerman, A., Rousseau, A., Lin, G., & Bunge, E. L.
- Affiliations
- Palo Alto University (US)
- Corresponding author
- Entenberg, G. A.
- Bunge, E. L.
- Venue
- Frontiers in Digital Health
- Publisher
- Frontiers Media SA
- Published
- 2023-01-11
- Volume
- 4
- Pages
- 989022-989022
- ISSN
- 2673-253X (ISSN-L)
- PMC
- PMC9874295
- OpenAlex
- W4315498332
- Cited by
- 29
- References
- 59
- Citations by year
- 2026: 8 · 2025: 13 · 2024: 5 · 2023: 3
- FWCI
- 7.47
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Frontiers in Digital Health (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Greater South Information System
- Topics
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Keywords
- micro-interventions, user experience, parental satisfaction, acceptability, parenting skills, completion rates, Net Promoter Score, Spanish-speaking parents
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