The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.
“In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”
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Citations
Cites
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My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship
Brandtzaeg, P. B., Skjuve, M., & Følstad, A. (2022) · Human Communication Research · doi:10.1093/hcr/hqac008 · Cited by 490
Jiang, H., Cheng, Y., Yang, J., & Gao, S. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107329 · Cited by 362
The impact of chatbots on customer loyalty: a systematic literature review
Jenneboer, L., Herrando, C., & Constantinides, E. (2022) · Journal of Theoretical and Applied Electronic Commerce Research · doi:10.3390/jtaer17010011 · Cited by 249
Social companionship with artificial intelligence: Recent trends and future avenues
Chaturvedi, R., Verma, S., Das, R., & Dwivedi, Y. K. (2023) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2023.122634 · Cited by 244
Jin, S. V., & Youn, S. (2023) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2022.2129277 · Cited by 201
Self-citationYankouskaya, A., Liebherr, M., & Ali, R. (2025) · Human-Centric Intelligent Systems · doi:10.1007/s44230-025-00090-w · Cited by 100
Interactivity, humanness, and trust: a psychological approach to AI chatbot adoption in e-commerce
Ding, Y., & Najaf, M. (2024) · BMC Psychology · doi:10.1186/s40359-024-02083-z · Cited by 93
Cai, N., Gao, S., & Yan, J. (2024) · Humanities and Social Sciences Communications · doi:10.1057/s41599-024-03212-0 · Cited by 86
Murtaza, Z., Sharma, I., & Carbonell, P. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123806 · Cited by 46
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Role of interaction quality and trust in use of AI-based voice-assistant systems
Lee, O.-K. D., Ayyagari, R., Nasirian, F., & Ahmadian, M. (2021) · Journal of Systems and Information Technology · doi:10.1108/jsit-07-2020-0132 · Cited by 44
Ebner, P., & Szczuka, J. (2025) · arXiv · doi:10.48550/arxiv.2503.00195 · Cited by 33
van der Goot, M. J., Koubayová, N., & van Reijmersdal, E. A. (2024) · AI & SOCIETY · doi:10.1007/s00146-023-01818-7 · Cited by 14
Liu, D. (2025) · Cyberpsychology, Behavior, and Social Networking · doi:10.1089/cyber.2024.0532 · Cited by 14
Masmoudi, H. M., & Gargouri, F. (2021) · International Journal of Education and Science · doi:10.26697/ijes.2021.3.4 · Cited by 4
Matosas-López, L. (2026) · Electronic Commerce Research · doi:10.1007/s10660-025-10064-6 · Cited by 4
Metadata
- Authors
- Youn, S., & Jin, S. V.
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2021-06
- Volume
- 119
- Pages
- 106721
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W3127392204
- Cited by
- 317
- References
- 15
- FWCI
- 15.17
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
