Driving human–robot value co-creation in hospitality: the role of artificial empathy

Zhu, Tengteng; Xie, Lishan; Liu, Canmian

doi:10.1016/j.ijhm.2024.104075

Cited by 27AI in Service InteractionsService and Product InnovationSocial Robot Interaction and HRI

Driving human–robot value co-creation in hospitality: the role of artificial empathy

Zhu, Tengteng, Xie, Lishan, Liu, Canmian·2025·International Journal of Hospitality Management

DOI 10.1016/j.ijhm.2024.104075

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In studies on human-AI co-creation or comparisons between two co-creation types, the need to belong has rarely been directly investigated or has been treated only as a mediating variable.
“However, in studies on human–AI co-creation or comparisons between two co-creation types, while many have examined social motivational factors such as trust (Daly et al., 2025), empathy (Zhu et al., 2025; Qian and Wan, 2025), reliance (Siemon et al., 2025) and commitment feeling (Wang et al., 2025), the need to belong, although a fundamental social motivation, has rarely been directly investigated”
From From humans to AI: understanding why AI is perceived as the preferred co-creation partner (2025) · cites this paper as Zhu et al., 2025

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From humans to AI: understanding why AI is perceived as the preferred co-creation partner
Liu, Y., Yang, Y., & Xu, H. (2025) · Frontiers in Psychology · doi:10.3389/fpsyg.2025.1695532 · Cited by 10 · see citing works

Authors: Zhu, T., Xie, L., & Liu, C.
Affiliations: Foshan University (CN)
Sun Yat-sen University (CN)
Huaqiao University (CN)
Corresponding author: Xie, Lishan
Liu, Canmian
ORCID: Zhu, Tengteng
Liu, Canmian
Venue: International Journal of Hospitality Management
Publisher: Elsevier BV
Published: 2025-04
Volume: 126
Pages: 104075
ISSN: 0278-4319 (ISSN-L)
DOI: 10.1016/j.ijhm.2024.104075
OpenAlex: W4405857357
Cited by: 27
References: 95
Citations by year: 2026: 19 · 2025: 8
FWCI: 3.98
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
doi.org/10.15223/policy-017 (stm-asf)
doi.org/10.15223/policy-037 (stm-asf)
doi.org/10.15223/policy-012 (stm-asf)
doi.org/10.15223/policy-029 (stm-asf)
doi.org/10.15223/policy-004 (stm-asf)
Locations: International Journal of Hospitality Management (publishedVersion)
Funders: Guangdong Planning Office of Philosophy and Social Science (GD24YGL21)
Jinan Office of Philosophy and Social Science
National Natural Science Foundation of China (72402036, 72072187)
Topics: Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
Keywords: human-robot interaction, value co-creation, artificial empathy, service robots, hospitality industry, social presence, customer experience

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Driving human–robot value co-creation in hospitality: the role of artificial empathy

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