Determinants of mHealth success: An empirical investigation of the user perspective

Birkmeyer, Steven; Wirtz, Bernd W.; Langer, Paul F.

doi:10.1016/j.ijinfomgt.2021.102351

Cited by 115Mobile Health and mHealth ApplicationsHealth, Technology, Consumer BehaviorTechnology Adoption and User Behaviour

Determinants of mHealth success: An empirical investigation of the user perspective

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Birkmeyer, Steven, Wirtz, Bernd W., Langer, Paul F.·2021·International Journal of Information Management

DOI 10.1016/j.ijinfomgt.2021.102351PMC PMC9756086

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Abstract

Mobile health (mHealth) applications have become an important tool to support public health, especially in times of increased health awareness in the midst of the COVID-19 pandemic. However, there is still uncertainty about what factors determine successful mHealth services from the users' perspective. Based on the results of a systematic literature review, a qualitative content analysis of available apps and semi-structured user and expert interviews, we derive a structural model with antecedents on user attitudes towards mHealth and user satisfaction with the mHealth application. These variables determine users' intention to continue using the application and their intention to recommend it to others. For verification, we tested the model with a sample of 249 German mHealth users from the "MyFitnessPal" community using structural equation modelling and found that all derived path relations have significant coefficients.

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Authors: Birkmeyer, S., Wirtz, B. W., & Langer, P. F.
Affiliations: German University of Administrative Sciences (DE)
Corresponding author: Wirtz, Bernd W.
ORCID: Wirtz, Bernd W.
Langer, Paul F.
Venue: International Journal of Information Management
Publisher: Elsevier BV
Published: 2021-08
Volume: 59
Pages: 102351
ISSN: 0268-4012 (ISSN-L)
DOI: 10.1016/j.ijinfomgt.2021.102351
PMC: PMC9756086
OpenAlex: W3156218361
Cited by: 115
References: 117
Citations by year: 2026: 12 · 2025: 23 · 2024: 28 · 2023: 27 · 2022: 22 · 2021: 2 · 2017: 1
FWCI: 22.19
Type: journal article
Language: en
Open access: green
www.ncbi.nlm.nih.gov
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
doi.org/10.15223/policy-017 (stm-asf)
doi.org/10.15223/policy-037 (stm-asf)
doi.org/10.15223/policy-012 (stm-asf)
doi.org/10.15223/policy-029 (stm-asf)
doi.org/10.15223/policy-004 (stm-asf)
Locations: International Journal of Information Management (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords: mobile health, user attitudes, user satisfaction, continuance intention, recommendation intention, MyFitnessPal, health apps, COVID-19 pandemic

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Determinants of mHealth success: An empirical investigation of the user perspective

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