Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 972

The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.

Emotions in consumer behavior: a hierarchical approach

Laros, Fleur J.M., Steenkamp, Jan-Benedict E.M.·2005·Journal of Business Research
DOI 10.1016/j.jbusres.2003.09.013
Open this paper in CoChat — free account

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.jbusres.2003.09.013

Cites

10 of 10 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 10 references

Research works printed but not linked: 51

  1. Bagozzi, 1999, The role of emotions in marketing, J. Acad. Mark. Sci., 27, 184, 10.1177/0092070399272005 · DOI · Paper page
  2. Baumgartner, 1996, Applications of structural equation modeling in marketing and consumer research: a review, Int. J. Res. Mark., 13, 139, 10.1016/0167-8116(95)00038-0 · DOI · Paper page
  3. Bone, 1989, A bootstrap procedure for evaluating goodness-of-fit indices of structural equation and confirmatory factor models, J. Mark. Res., 26, 105, 10.2307/3172673 · DOI
  4. Bougie, 2003, Angry customers don't come back, they get back: the experience and behavioral implications of anger and dissatisfaction in services, Journal of the Academy of Marketing Science, 31, 377, 10.1177/0092070303254412 · DOI · Paper page
  5. Bredahl, 2001, Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods—results of a cross-national survey, J. Consum. Policy, 24, 23, 10.1023/A:1010950406128 · DOI · Paper page
  6. Derbaix, 1995, The impact of affective reactions on attitudes toward the advertisement and the brand: a step toward ecological validity, J. Mark. Res., 32, 470, 10.2307/3152182 · DOI
  7. Derbaix, 2003, Inducing word-of-mouth by eliciting surprise—a pilot investigation, J. Econ. Psychol., 24, 99, 10.1016/S0167-4870(02)00157-5 · DOI · Paper page
  8. Diener, 1999, Introduction to the special section on the structure of emotion, J. Pers. Soc. Psychol., 76, 803, 10.1037/0022-3514.76.5.803 · DOI
  9. Dube, 1998, Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions, Int. J. Res. Mark., 15, 309, 10.1016/S0167-8116(98)00009-3 · DOI
  10. Dube, 2003, Should consumer attitudes be reduced to their affective and cognitive bases? Validation of a hierarchical model, Int. J. Res. Mark., 20, 259, 10.1016/S0167-8116(03)00036-3 · DOI
  11. Edell, 1987, The power of feelings in understanding advertising effects, J. Consum. Res., 14, 421, 10.1086/209124 · DOI · Paper page
  12. Edson Escalas, 2003, Sympathy and empathy: emotional responses to advertising dramas, J. Consum. Res., 29, 566, 10.1086/346251 · DOI · Paper page
  13. Ekman, 1992, Are there basic emotions?, Psychol. Rev., 99, 550, 10.1037/0033-295X.99.3.550 · DOI · Paper page
  14. Fehr, 1984, Concept of emotion viewed from a prototype perspective, J. Exp. Psychol. Gen., 113, 464, 10.1037/0096-3445.113.3.464 · DOI · Paper page
  15. Havlena, 1989, Assessing the validity of emotional typologies, Psychol. Market., 6, 97, 10.1002/mar.4220060203 · DOI
  16. Holbrook, 1987, Assessing the role of emotions as mediators of consumer responses to advertising, J. Consum. Res., 14, 404, 10.1086/209123 · DOI · Paper page
  17. Holbrook, 1993, An approach to investigating the emotional determinants of consumption durations: why do people consume what they consume for as long as they consume it?, J. Consum. Psychol., 2, 123, 10.1016/S1057-7408(08)80021-6 · DOI
  18. Holbrook, 1982, The experiential aspects of consumption: consumer fantasies, feelings, and fun, J. Consum. Res., 9, 132, 10.1086/208906 · DOI · Paper page
  19. Inman, 2002, Regret in repeat purchase versus switching decisions: the attenuating role of decision justifiability, J. Consum. Res., 29, 116, 10.1086/339925 · DOI · Paper page
  20. Lerner, 2000, Beyond valence: toward a model of emotion-specific influences on judgment and choice, Cogn. Emot., 14, 473, 10.1080/026999300402763 · DOI · Paper page
  21. Lerner, 2001, Fear, anger and risk, J. Pers. Soc. Psychol., 81, 146, 10.1037/0022-3514.81.1.146 · DOI · Paper page
  22. Mano, 1991, The structure and intensity of emotional experiences: method and context convergence, Multivariate Behav. Res., 26, 389, 10.1207/s15327906mbr2603_1 · DOI
  23. Morgan, 1988, Structure of emotions, Soc. Psychol. Q., 51, 19, 10.2307/2786981 · DOI
  24. Netemeyer, 1991, A cross-national assessment of the reliability and validity of the CETSCALE, J. Mark. Res., 28, 320, 10.2307/3172867 · DOI · Paper page
  25. Nyer, 1997, A study of the relationships between cognitive appraisals and consumption emotions, J. Acad. Mark. Sci., 25, 296, 10.1177/0092070397254002 · DOI · Paper page
  26. Oliver, 1993, Cognitive, affective, and attribute bases of the satisfaction response, J. Consum. Res., 20, 418, 10.1086/209358 · DOI · Paper page
  27. Olney, 1991, Consumer responses to advertising: the effects of ad content, emotions, and attitude toward the ad on viewing time, J. Consum. Res., 17, 440, 10.1086/208569 · DOI · Paper page
  28. Ortony, 1990, What's basic about basic emotions?, Psychol. Rev., 97, 315, 10.1037/0033-295X.97.3.315 · DOI · Paper page
  29. Panksepp, 1992, A crititical role for “affective neuroscience” in resolving what is basic about basic emotions, Psychol. Rev., 99, 554, 10.1037/0033-295X.99.3.554 · DOI · Paper page
  30. Phillips, 2002, The role of consumption emotions in the satisfaction response, J. Consum. Psychol., 12, 243, 10.1207/S15327663JCP1203_06 · DOI · Paper page
  31. Richins, 1997, Measuring emotions in the consumption experience, J. Consum. Res., 24, 127, 10.1086/209499 · DOI
  32. Richins, 1992, A consumer values orientation for materialism and its measurement: measure development and validation, J. Consum. Res., 19, 303, 10.1086/209304 · DOI · Paper page
  33. Roseman, 1996, Appraisal determinants of emotions: constructing a more accurate and comprehensive theory, Cogn. Emot., 10, 241, 10.1080/026999396380240 · DOI · Paper page
  34. Russell, 1989, Affect grid - A single-item scale of pleasure and arousal, J. Pers. Soc. Psychol., 57, 493, 10.1037/0022-3514.57.3.493 · DOI
  35. Ruth, 2002, Linking thoughts to feelings: investigating cognitive appraisals and consumption emotions in a mixed-emotions context, J. Acad. Mark. Sci., 30, 44, 10.1177/03079459994317 · DOI · Paper page
  36. Smith, 2002, The effects of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments, J. Acad. Mark. Sci., 30, 5, 10.1177/03079450094298 · DOI · Paper page
  37. Steenkamp, 1998, Assessing measurement invariance in cross-national consumer research, J. Consum. Res., 25, 78, 10.1086/209528 · DOI · Paper page
  38. Steenkamp, 2002, Optimum stimulation level and exploratory consumer behavior in an emerging consumer market, Int. J. Res. Mark., 19, 131, 10.1016/S0167-8116(02)00063-0 · DOI
  39. Steenkamp, 1991, The use of LISREL in validating marketing constructs, Int. J. Res. Mark., 8, 283, 10.1016/0167-8116(91)90027-5 · DOI · Paper page
  40. Steenkamp, 1996, The relationships among arousal potential, arousal and stimulus evaluation, and the moderating role of need for stimulation, Int. J. Res. Mark., 13, 319, 10.1016/S0167-8116(96)00013-4 · DOI
  41. Stephens, 1998, Why don't some people complain? A cognitive–emotive process model of consumer complaint behavior, J. Acad. Mark. Sci., 26, 172, 10.1177/0092070398263001 · DOI · Paper page
  42. Storm, 1987, A taxonomic study of the vocabulary of emotions, J. Pers. Soc. Psychol., 53, 805, 10.1037/0022-3514.53.4.805 · DOI
  43. Taylor, 1994, Waiting for service: the relationship between delays and evaluations of service, J. Mark., 58, 56, 10.2307/1252269 · DOI
  44. Tsiros, 2000, Regret: a model of its antecedents and consequences in consumer decision making, J. Consum. Res., 26, 401, 10.1086/209571 · DOI · Paper page
  45. Turner, 1992, Basic emotions: can conflicting criteria converge?, Psychol. Rev., 99, 566, 10.1037/0033-295X.99.3.566 · DOI
  46. Verbeke, 2003, Exploring the role of self- and customer-provoked embarrassment in personal selling, Int. J. Res. Mark., 20, 233, 10.1016/S0167-8116(03)00035-1 · DOI
  47. Watson, 1985, Toward a consensual structure of mood, Psychol. Bull., 98, 219, 10.1037/0033-2909.98.2.219 · DOI · Paper page
  48. Watson, 1999, The two general activation systems of affect: structural findings, evolutionary considerations, and psychobiological evidence, J. Pers. Soc. Psychol., 76, 820, 10.1037/0022-3514.76.5.820 · DOI · Paper page
  49. Wong, 2003, Do reverse-worded items confound measures in cross-cultural consumer research: the case of the material values scale, J. Consum. Res., 30, 72, 10.1086/374697 · DOI · Paper page
  50. Zeelenberg, 1999, Comparing service delivery to what might have been, J. Serv. Res., 2, 86, 10.1177/109467059921007 · DOI · Paper page
  51. Zeelenberg, 1998, The experience of regret and disappointment, Cogn. Emot., 12, 221, 10.1080/026999398379727 · DOI · Paper page

Cited by

See all 972

Metadata

Authors
Laros, F. J. M., & Steenkamp, J.-B. E. M.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2005-10
Volume
58
Issue
10
Pages
1437-1445
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2003.09.013
OpenAlex
W2070979498
Cited by
972
References
10
FWCI
26.24
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Emotions in consumer behavior: a hierarchical approach. https://app.cochat.ai/papers/10.1016/j.jbusres.2003.09.013
The paper
Laros, F. J. M., & Steenkamp, J.-B. E. M. (2005). Emotions in consumer behavior: a hierarchical approach. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2003.09.013

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.