The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty
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Citations
Cites
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
The Behavioral Consequences of Service Quality
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Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916
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Electronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
de Vries, L., Gensler, S., & Leeflang, P. S. H. (2012) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2012.01.003 · Cited by 2,060
What makes a useful online review? Implication for travel product websites
Liu, Z., & Park, S. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.09.020 · Cited by 963
Boerman, S. C., Willemsen, L. M., & Van Der Aa, E. P. (2017) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2016.12.002 · Cited by 581
Jiménez-Castillo, D., & Sánchez-Fernández, R. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.07.009 · Cited by 528
A stage to engage: Social media use and corporate reputation
Dijkmans, C., Kerkhof, P., & Beukeboom, C. J. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.09.005 · Cited by 515
Duarte, P., Costa e Silva, S., & Ferreira, M. B. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.06.007 · Cited by 471
‘Instafamous’ – credibility and self-presentation of micro-celebrities on social media
Djafarova, E., & Trofimenko, O. (2019) · Information, Communication & Society · doi:10.1080/1369118x.2018.1438491 · Cited by 458
eWOM source credibility, perceived risk and food product customer’s information adoption
Hussain, S., Ahmed, W., Jafar, R. M. S., Rabnawaz, A., & Jianzhou, Y. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2016.09.034 · Cited by 337
Chen, C.-C., & Chang, Y.-C. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2018.03.019 · Cited by 336
de Vries, L., Gensler, S., & Leeflang, P. S. H. (2017) · Journal of Marketing · doi:10.1509/jm.15.0178 · Cited by 260
The effect of atmosphere on customer engagement in upscale hotels: an application of S-O-R paradigm
Choi, H., & Kandampully, J. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.06.012 · Cited by 257
Capability, opportunity, and motivation: an across contexts empirical examination of the COM-B model
Willmott, T. J., Pang, B., & Rundle-Thiele, S. (2021) · BMC Public Health · doi:10.1186/s12889-021-11019-w · Cited by 249
Yoo, C. W., Kim, Y. J., & Sanders, G. L. (2015) · Information & Management · doi:10.1016/j.im.2015.03.001 · Cited by 152
Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality
Al-Adwan, A. S., & Al-Horani, M. A. (2019) · Information · doi:10.3390/info10120380 · Cited by 86
The Impact of Word of Mouth Sources on the Perceived Usefulness of an Innovation
Kawakami, T., & Parry, M. E. (2013) · Journal of Product Innovation Management · doi:10.1111/jpim.12049 · Cited by 43
Marketing effectiveness of hotel Twitter accounts: The case of Saudi Arabia
Alansari, M. T., Velikova, N., & Jai, T.-M. (. (2018) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-09-2017-0096 · Cited by 30
Why Are Users of Social Media Inclined to Word-of-Mouth?
Mikalef, P., Pateli, A., & Giannakos, M. (2013) · IFIP Advances in Information and Communication Technology · doi:10.1007/978-3-642-37437-1_10 · Cited by 19
Metadata
- Authors
- Gruen, T. W., Osmonbekov, T., & Czaplewski, A. J.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2006-04
- Volume
- 59
- Issue
- 4
- Pages
- 449-456
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2106998212
- Cited by
- 1,077
- References
- 4
- FWCI
- 58.79
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
