Why do users (not) repair their devices? A study of the predictors of repair practices

Limited accessibility and the requirement to import components can result in expensive repairs and potential delays.

“Spare parts availability: The limited accessibility and the requirement to import components can result in expensive repairs and potential delays.”

Reliance on a limited number of suppliers worsens delays and higher expenses for repairs.

“The reliance on a limited number of suppliers worsens these problems, resulting in even longer delays and higher expenses.”

Repair is often regarded as costly, and there is no assurance that the device will be utilized for an extended period after being repaired.

“Repair is often regarded as costly, and there is no assurance that the device will be utilized for an extended period after being repaired [15].”

Repair practices are hindered by consumers' limited skills, tools, time, and motivation, compounded by financial and motivational barriers.

“Repair practices are hindered by consumers' limited skills, tools, time, and motivation, compounded by financial and motivational barriers [8-10].”

The attitude-behavior gap mirrors the well-documented gap between sustainable intentions and actions, and is broadly consistent with EU-level survey data showing that only 32% of Europeans have repaired an item in the past six months, with 39% citing cost and logistical difficulty as deterrents.

“This mirrors the welldocumented gap between sustainable intentions and actions [10,33,35] and is broadly consistent with EU-level survey data showing that only 32% of Europeans have repaired an item in the past six months, with 39% citing cost and logistical difficulty as deterrents [11].”

The consistency of the findings across the behavioral, economic, and functional dimensions and their alignment with independently published repair behavior studies provides convergent external validation that partially mitigates the limitations of single-method, single-time-point designs.

“Furthermore, the consistency of the findings across the behavioral, economic, and functional dimensions-and their alignment with independently published repair behavior studies [10,11,23,24,30]-provides a form of convergent external validation that partially mitigates the limitations inherent in single-method, single-time-point designs.”