The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Co-production and customer loyalty in financial services
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Citations
Cites
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Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2018.07.005 · Cited by 1,336
The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective
Jaakkola, E., & Alexander, M. (2014) · Journal of Service Research · doi:10.1177/1094670514529187 · Cited by 1,219
Casaló, L. V., Flavián, C., & Guinalíu, M. (2008) · International Journal of Bank Marketing · doi:10.1108/02652320810902433 · Cited by 482
Sweeney, J. C., Danaher, T. S., & McColl-Kennedy, J. R. (2015) · Journal of Service Research · doi:10.1177/1094670515572128 · Cited by 442
Building, measuring, and profiting from customer loyalty
Watson, G. F., Beck, J. T., Henderson, C. M., & Palmatier, R. W. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0439-4 · Cited by 375
Understanding the intention to follow the advice obtained in an online travel community
Casaló, L. V., Flavián, C., & Guinalíu, M. (2011) · Computers in Human Behavior · doi:10.1016/j.chb.2010.04.013 · Cited by 318
Customer participation and value creation: a systematic review and research implications
Mustak, M., Jaakkola, E., & Halinen, A. (2013) · Managing Service Quality: An International Journal · doi:10.1108/msq-03-2013-0046 · Cited by 302
Marketing research using single-item indicators in structural equation models
Petrescu, M. (2013) · Journal of Marketing Analytics · doi:10.1057/jma.2013.7 · Cited by 279
Customer participation in services: domain, scope, and boundaries
Dong, B., & Sivakumar, K. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0524-y · Cited by 265
Dabholkar, P. A., & Sheng, X. (2012) · The Service Industries Journal · doi:10.1080/02642069.2011.624596 · Cited by 256
Hsiao, C., Lee, Y.-H., & Chen, W.-J. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.02.012 · Cited by 166
Bacile, T. J., Ye, C., & Swilley, E. (2014) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2013.12.001 · Cited by 149
Wellness tourism: customer-perceived value on customer engagement
Xie, L., Guan, X., He, Y., & Huan, T.-C. (2022) · Tourism Review · doi:10.1108/tr-06-2020-0281 · Cited by 76
Serving yourself: value self-creation in health care service
Zainuddin, N., Tam, L., & McCosker, A. (2016) · Journal of Services Marketing · doi:10.1108/jsm-02-2016-0075 · Cited by 75
Shim, S., Serido, J., & Tang, C. (2013) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2012.10.001 · Cited by 54
Customer perception of CRM implementation in banking context: Scale development and validation
Dubey, N. K., & Sangle, P. (2019) · Journal of Advances in Management Research · doi:10.1108/jamr-12-2017-0118 · Cited by 32
Metadata
- Authors
- Auh, S., Bell, S. J., McLeod, C. S., & Shih, E.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2007-08
- Volume
- 83
- Issue
- 3
- Pages
- 359-370
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W1992200950
- Cited by
- 919
- References
- 13
- FWCI
- 33.32
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
