Cited by 207Mobile Health and mHealth ApplicationsHealth, Technology, Consumer BehaviorTelemedicine and Telehealth Implementation

The influence of mobile health applications on patient - healthcare provider relationships: A systematic, narrative review

Qudah, Bonyan, Luetsch, Karen·2019·Patient Education and Counseling

Abstract

Objective To explore the influence of mobile health applications on various dimensions of patient and healthcare provider relationships.Methods A systematic, narrative review of English literature reporting experiences and outcomes of using mobile health applications was performed, evaluating communication and relationships between patients and healthcare professionals. Findings were framed thematically within the four dimensions of relationship-centred care. The methodological quality of included articles was appraised.Results Thirty-seven articles were included, all of them meeting tenets of relationship-centred care. After adopting mobile health applications patients perceived an overall positive impact on their relationship with healthcare providers, indicating they are ready to transition from traditional clinical ecounters to a different modality. Use of the applications supported patients in assuming active roles in the management of their health in collaboration with health professionals. Reluctance of providers to using mobile health needs to be acknowledged and addressed when encouraging wider use of applications in clinical practice.Conclusion The use of mobile health applications can influence communication and relationships between patients and providers positively, facilitating relationship-centered healthcare.Practice implication Implementation of mobile health can support patients' self-efficacy, improve access to healthcare services and improve relationships between patients and providers in ambulatory and hospital settings.

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Crossref · 10.1016/j.pec.2019.01.021

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69 of 69 references verified0 citation errors · 0 not checkable

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Authors
Qudah, B., & Luetsch, K.
Affiliations
The University of Queensland (AU)
Corresponding author
Luetsch, Karen
Venue
Patient Education and Counseling
Publisher
Elsevier BV
Published
2019-06
Volume
102
Issue
6
Pages
1080-1089
ISSN
0738-3991 (ISSN-L)
OpenAlex
W2914023658
Cited by
200
References
69
Citations by year
2026: 17 · 2025: 41 · 2024: 25 · 2023: 39 · 2022: 34 · 2021: 26 · 2020: 14 · 2019: 4
FWCI
3.59
Type
journal article
Language
en
Open access
closed
Locations
  • Patient Education and Counseling (publishedVersion)
  • PubMed (publishedVersion)
Funders
Christine Dalais at the University
Topics
  • Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
  • Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Keywords
mobile health apps, patient-provider relationship, relationship-centered care, patient-provider communication, patient self-efficacy, outpatient care, hospital care
MeSH terms
Communication, Humans, Patient Participation, Professional-Patient Relations, Self Efficacy, Information Dissemination, Mobile Applications

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