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Customer engagement with tourism social media brands
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“More broadly, past empirical evidence demonstrates that heightened destination awareness increases the likelihood of individuals turning to TSMIs for travel-related information (Harrigan et al. 2017).”
From Influencers and the choice of a travel destination: A customer journey and information processing perspective (2025) · cites this paper as Harrigan et al. 2017
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Metadata
- Authors
- Harrigan, P., Evers, U., Miles, M., & Daly, T.
- Affiliations
- The University of Western Australia (AU)
- University of Canterbury (NZ)
- United Arab Emirates University (AE)
- Corresponding author
- Miles, Morgan
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2017-04
- Volume
- 59
- Pages
- 597-609
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2524727912
- Cited by
- 813
- References
- 70
- Citations by year
- 2026: 51 · 2025: 70 · 2024: 89 · 2023: 123 · 2022: 118 · 2021: 100 · 2020: 109 · 2019: 86 · 2018: 43 · 2017: 23
- FWCI
- 145.83
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Tourism Management (publishedVersion)
- UWA Profiles and Research Repository (UWA) (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- BHP Billiton Distinguished Research
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Keywords
- customer engagement, tourism brand, social media, scale validation, customer loyalty, behavioral intention, customer involvement, nomological network, scale reduction
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