Cited by 813Digital Marketing and Social MediaDiverse Aspects of Tourism ResearchCustomer Service Quality and Loyalty

The DOI matches its Crossref record; 68 of the 70 references it cites were found in a registry or an index.

Customer engagement with tourism social media brands

Harrigan, Paul, Evers, Uwana, Miles, Morgan, Daly, Timothy·2017·Tourism Management

DOI 10.1016/j.tourman.2016.09.015

Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1016/j.tourman.2016.09.015

Cites

68 of 68 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Using multivariate statistics
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,882
Pls-Sem: indeed a silver bullet
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679190202 · Cited by 21,631
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875 · cited 1×
“Social media are defined as the ‘group of Internet-based applications that build on the ideological and technological foundations of Web 2.0 and that allow the creation and exchange of UserGenerated Content’ (Kaplan & Haenlein, 2010, p. 61).”
BackgroundInfluential
Exchange and Power in Social Life
Blau, P. M. (2017) · doi:10.4324/9780203792643 · Cited by 15,923
Exchange and Power in Social Life.
Bierstedt, R., & Blau, P. M. (1965) · American Sociological Review · doi:10.2307/2091154 · Cited by 13,625
The Social Identity Theory of Intergroup Behavior
Tajfel, H., & Turner, J. C. (2004) · Political Psychology · doi:10.4324/9780203505984-16 · Cited by 13,467
Flow: the psychology of optimal experience
(1990) · Choice Reviews Online · doi:10.5860/choice.28-0597 · Cited by 12,654
Multivariate data analysis : a global perspective
Hair, J. F. (2010) · Cited by 12,258

Flagged first, then by citations

Show all 70 references

2 of the 70 references couldn’t be matched to a known paper.

Sorted by citations

Items 501–600 of 810

Marketing de contenido en la comunicación política de los candidatos presidenciales del Ecuador en Instagram 2021-2024
Rocillo-Alba, L., & Moscoso-Parra, A. (2021) · 593 Digital Publisher CEIT · doi:10.33386/593dp.2021.3.559 · Cited by 4
MARKA BİLGİSİ VE TÜKETİCİ-MARKA İLGİNLİĞİNİN MARKA EVANGELİZMİNE ETKİSİNDE DIŞA DÖNÜKLÜK VE DENEYİME AÇIKLIK KİŞİLİK ÖZELLİKLERİNİN ROLÜ
MERİÇ, K., & Yüce, A. (2021) · Pazarlama ve Pazarlama Araştırmaları Dergisi · doi:10.15659/ppad.14.2.264 · Cited by 4
The Influence of Social Media Usage on Firm Performance During the COVID-19 Era: An Empirical Study
Virgilio, F. D., Soliman, M. S. A., & Haq, M. A. U. (2021) · Springer eBooks · doi:10.1007/978-981-16-7099-2_2 · Cited by 4
ALGILANAN DEĞER, MÜŞTERİ KATILIMI VE ALGILANAN FİRMA PERFORMANSI İLİŞKİSİ
Başkol, M. (2019) · International Journal of Management Economics and Business · doi:10.17130/ijmeb.2019355056 · Cited by 4
Medición del valor de marca basado en las percepciones del turista internacional: una investigación sobre Villavicencio (Colombia)
Gómez, M. C. O., & Pérez, W. G. (2022) · Revista Universidad y Empresa · doi:10.12804/revistas.urosario.edu.co/empresa/a.11133 · Cited by 4
Diálogos bilaterales entre investigadores de la Glasgow Caledonian University (Reino Unido) y la Universidad de Alicante (España). Estudios interdisciplinares
García-Medina, I. (. )., & Tur-Viñes, V. (. ). (2017) · Universidad de Alicante eBooks · doi:10.14198/medcom/2017/10_cmd · Cited by 7
INFLUENCIA DEL COMPROMISO Y DE LA EXPERIENCIA DEL CONSUMIDOR EN LA CREACIÓN DE VALOR DE MARCA DEL COMERCIO DETALLISTA
Camahort, V. G., Callarisa-Fiol, L. J., & Sánchez, J. (2022) · Journal of Globalization Competitiveness and Governability · doi:10.3232/gcg.2022.v16.n2.04 · Cited by 4
Engagement to Echo: How Positive and Negative Dimensions of Customer Engagement Shape Word-of-Mouth in Tourism
Fatma, A., & Bhatt, V. (2024) · Tourism Review International · doi:10.3727/194344224x17241867870989 · Cited by 3
Boom from green: The potential policy effects of China’s national forest city construction on tourism
Tu, B., Yan, R., & Dang, J. (2025) · Economic Analysis and Policy · doi:10.1016/j.eap.2025.06.034 · Cited by 3
From what (motives) to what (outcomes) of relationships with artificially intelligent voice assistants
Jain, R., & Kumar, A. (2025) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2025.102953 · Cited by 5
What Makes Tourism Short Video Engaging? A Machine Learning Perspective
Deng, N., Niu, Y., Xiong, T., Yang, J., & Xu, X. (2025) · Journal of Hospitality & Tourism Research · doi:10.1177/10963480251385721 · Cited by 5
Hospitality Meets Hashtags: A Reflective-Formative Higher Order Analytical Model of Social Media Adoption
Khan, T. A., & Khaki, A. A. (2025) · African Journal of Hospitality Tourism and Leisure · doi:10.46222/ajhtl.19770720.711 · Cited by 3
Customer journey research in tourism and hospitality: a hybrid approach and future research agenda
Mirza, F., Ting, D. H., Abbasi, A. Z., Rather, R. A., & Dwivedi, Y. K. (2026) · Current Issues in Tourism · doi:10.1080/13683500.2026.2628039 · Cited by 3
From “Sacred Spaces” to “Selfie Spots”: how social media sharing motivations transform tourist-destination relationships
Tao, J., Liu, G., Yu, J. J., & Liao, J. (2026) · Journal of Sustainable Tourism · doi:10.1080/09669582.2026.2637461 · Cited by 3
Digital food narratives and rural influencer: Rethinking the local food in agricultural heritage tourism
Wang, J., Su, M. M., Wang, M., & Zhang, M. (2026) · Journal Of Vacation Marketing · doi:10.1177/13567667261433192 · Cited by 3
Behavioural and Deep Reinforcement Learning Perspectives on Consumer Resistance in E-Commerce Social Media Marketing Across Generations Z and Y
Salem, M. A., & Khalil, Z. A. (2026) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer21070217 · Cited by 3
Structural relationships between safety attachment, experiential co-creation and future experiential intentions in the tourism industry
Wu, H.-C., Chang, Y.-Y., & Wu, T.-P. (2022) · Journal of Global Scholars of Marketing Science · doi:10.1080/21639159.2021.2001351 · Cited by 3
Collective Reputation of Tourism Attraction: A Case Study of Lijiang City in China
Nie, K.-X. (2022) · Tourism Planning & Development · doi:10.1080/21568316.2022.2089222 · Cited by 3
The strategies to promote Sudan’s tourism destinations post COVID-19 pandemic
Musa, H. G., Fatmawati, I., & Nuryakin, N. (2022) · PRofesi Humas · doi:10.24198/prh.v7i1.37042 · Cited by 3
The Impact of Virtual Interactivity on Shopper Behaviour
Dulabh, M., Vazquez, D., Ryding, D., Casson, A. J., & Caratù, M. (2023) · Springer texts in business and economics · doi:10.1007/978-3-031-33302-6_22 · Cited by 3
Customer engagement in tourism and hospitality research
Rather, R. A., Ramkissoon, H. R., Hollebeek, L. D., & Loureiro, S. M. C. (2023) · Edward Elgar Publishing eBooks · doi:10.4337/9781802203943.00010 · Cited by 4
Framing knowledge structure of customer engagement: a multimethod review
Roopak, R., & Chakrabarti, S. (2024) · VINE Journal of Information and Knowledge Management Systems · doi:10.1108/vjikms-12-2022-0364 · Cited by 3
Social Media Influencers: The Effects of Information Richness and Follower Size on Purchase Intention
Goldsberry, T., Ndembe, E., Furner, Z. Z., Zinko, R., & Ngamassi, L. (2025) · Services Marketing Quarterly · doi:10.1080/15332969.2025.2512691 · Cited by 4
Утицај интернет садржаја на одлуку туристе о посети дестинације културног туризма
Dramićanin, S., & Sančanin, B. (2020) · Центар за културу, едукацију и медије ``Академац'' eBooks · doi:10.18485/akademac_sdt.2020.1.ch8 · Cited by 3
How Many Likes?
Domingos, W. D. M., Silva, A. S., da Costa, M. F., & Fialho, R. G. G. (2021) · Marketing & Tourism Review · doi:10.29149/mtr.v6i2.6639 · Cited by 3
The implementation of social customer relationship management for tourism information system
Ibrahim, A., Indah, D. R., & Meytri, D. I. (2021) · Indonesian Journal of Electrical Engineering and Computer Science · doi:10.11591/ijeecs.v24.i3.pp1578-1588 · Cited by 3
Consumer Innovativeness and Consumer Engagement: User Motivation As a Mediator
Tian, Z., & Lu, M. (2022) · Social Behavior and Personality An International Journal · doi:10.2224/sbp.11341 · Cited by 3
ANALYSIS OF DIGITAL MARKETING STRATEGY AND CONSUMER ENGAGEMENT IN DIGITAL MEDIA
Nida, D. A. A. S. P., & Prianthara, I. B. T. (2022) · International journal of business management and economic review · doi:10.35409/ijbmer.2022.3423 · Cited by 3
La influencia de las páginas web de los museos en las intenciones de los usuarios
de Madariaga, J. G., Virto, N. R., & López, F. B. (2017) · ESIC MARKET Economic and Business Journal · doi:10.7200/esicm.157.0482.4e · Cited by 3
Understanding the Driver of Customer Purchase Decision: The Role of Customer Engagement and Brand Attachment
Rosadi, B., Azhari, S. Z., & Saraswati, J. K. (2022) · Jurnal Ilmu Manajemen Advantage · doi:10.30741/adv.v6i1.835 · Cited by 8
Vai trò của trách nhiệm xã hội kỹ thuật số đến truyền miệng điện tử và lòng trung thành thương hiệu thông qua sự gắn kết với thương hiệu trên mạng xã hội
Hoàng, Đ. V. (2022) · PROCEEDINGS · doi:10.46223/hcmcoujs.proc.vi.17.1.2474.2022 · Cited by 3
Promoting a Tourist Destination Through the Engagement of Internet Users
Lacan, C., & Botti, L. (2022) · Décisions Marketing · doi:10.3917/dm.105.0077 · Cited by 3
A netnographic study with social media comments for investigating service failures
Kim, H., & Park, S. (2023) · Family and Consumer Sciences Research Journal · doi:10.1111/fcsr.12489 · Cited by 2
Social Media in Tourism: A Twitter (X) Social Graph Approach to #Alula
Alshehri, A. (2024) · Journal of Tourism and Services · doi:10.29036/jots.v15i28.715 · Cited by 3
Marketing with Twitter : investigating factors that impact on the effectiveness of tweets
Soboleva, A. (2018) · Cited by 3
Analysis of the Customer-Based Efficiency at Workplace for Tourism Industry Using House of Quality
Dınçer, H., & Yüksel, S. (2019) · Advances in human resources management and organizational development book series · doi:10.4018/978-1-7998-0058-3.ch018 · Cited by 3
Tourists' social interactions on social media during a group trip planning
Fardous, J., & Du, J. T. (2019) · Proceedings of the Association for Information Science and Technology · doi:10.1002/pra2.120 · Cited by 3
Reaching the Stakeholders: Social Media and the Administration of Tourism in Bangladesh
Avi, M. A. R., Muneem, A. A., & Hafsa, S. (2020) · Springer eBooks · doi:10.1007/978-981-15-7014-8_10 · Cited by 3
The Rise of Consumer Community on Social Media, its Influence on Consumers’ Decision Making Process, Perceived Value and Loyalty Intentions in Tourism Industry: A Conceptual Thought
Khan, M. A. A., Hashim, H. B., & Aziz, Y. A. (2020) · International Journal of Academic Research in Business and Social Sciences · doi:10.6007/ijarbss/v10-i10/7874 · Cited by 5
Contribution of information technology through consumer engagement to improve market growth of credit union
Gat, Abdurahman, E., & Waworuntu, S. R. (2017) · International Conference on Cyber and IT Service Management (CITSM) · doi:10.1109/citsm.2017.8089259 · Cited by 3
A PROPOSED FRAMEWORK FOR MEASURING THE EFFECTIVENESS OF SOCIAL MEDIA: A STUDY OF IRISH TOURISM
Barcoe, C., & Whelan, G. (2018) · WIT transactions on ecology and the environment · doi:10.2495/st180151 · Cited by 3
Applying a Causal Ambush Marketing Framework to Social Media: The ‘Pleasure is Diverse’ Campaign and the Australian Marriage Amendment
Small, F., Mehmet, M., & Miles, M. P. (2019) · Australasian Marketing Journal (AMJ) · doi:10.1016/j.ausmj.2019.06.001 · Cited by 3
Self-citation
THE RELATIONSHIP BETWEEN CONSUMERS’ TENDENCY TO FORGIVE AND THEIR BRAND LOYALTY: A NEW STRATEGY PROPOSAL
ÖZDEN, A. T. (2020) · Süleyman Demirel Üniversitesi Vizyoner Dergisi · doi:10.21076/vizyoner.716084 · Cited by 3
The One Where Nostalgia Backfires: Evidence from Theme Parks
Li, Y. “., Qi, R., Wei, W., Bujisic, M., & Petrick, J. F. (2022) · Tourism Review International · doi:10.3727/154427222x16438247292346 · Cited by 3
ANALISIS PENGARUH BRAND ENGAGEMENT DAN BRAND LOVE TERHADAP BRAND EQUITY DAN PURCHASE INTENTION HANDPHONE MEREK SAMSUNG
Tanamal, F. E. E., Fajarwati, D., & Hadi, D. P. (2022) · SIBATIK JOURNAL Jurnal Ilmiah Bidang Sosial Ekonomi Budaya Teknologi dan Pendidikan · doi:10.54443/sibatik.v1i12.426 · Cited by 3
Going Green on social media: Exploring the Effect of Firm-Generated Content on Brand Trust and Purchase Decision in Pakistan with a Focus on Environmental Concern
Shafiq, M. A., Ziaullah, M., Abbas, Q., Ali, M. A., & Iqbal, S. (2023) · International Journal of Social Science & Entrepreneurship · doi:10.58661/ijsse.v3i3.194 · Cited by 3
Practicing Market Orientation for Customer Engagement: The Mediating Effect of Personalization and Multi-Channel Marketing
Shahid, S., & Ayaz, R. (2018) · Lahore Journal of Business · doi:10.35536/ljb.2018.v7.i1.a1 · Cited by 5
Analyzing the communication in social media of the main sustainable brands during COVID-19 crisis: the Spanish vs. Italian casesPreprint
Zarco, C., & Cordón, Ó. (2020) · doi:10.21203/rs.3.rs-50382/v1 · Cited by 3
Tourist Engagement and Destination Loyalty Among Local Visitors in the Philippines
Parilla, E. S. (2023) · International Journal of Entrepreneurship Business and Creative Economy · doi:10.31098/ijebce.v3i2.1272 · Cited by 2
The Complex Role of Social Media in Entrepreneurial Intentions for Environmental Practices
Meliá, M. R., & Blesa, A. (2025) · The Journal of Entrepreneurship · doi:10.1177/09713557251348564 · Cited by 2
Voice assistants in the tourism customer journey: From knowledge and decision-making to ecotourism loyalty in family vacations
Șorcaru, I. A., Muntean, M., Manea, L., & Nistor, R. (2025) · Journal of Innovation & Knowledge · doi:10.1016/j.jik.2025.100833 · Cited by 7
Destination social responsibility as a driver of destination stereotypes and engagement
Kumar, V., Kaushal, V., & Sharma, M. (2025) · Tourism and Hospitality Research · doi:10.1177/14673584251390506 · Cited by 2
Evolving on the digital marketspace: from generic social media to a digital tourism platform
Ding, W., Sotiriadis, M. D., & Shen, S. (2025) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-12-2024-0853 · Cited by 2
An empirical study investigating the implementation of the marketing excellence in small food enterprises
Sinha, P., & Mahato, S. (2025) · Journal of Small Business and Enterprise Development · doi:10.1108/jsbed-12-2024-0651 · Cited by 2
Leveraging social media for sustainable transformation in higher education: the interplay of engagement, green values and loyalty
Konstantoulaki, K., Rizomyliotis, I., Konstantopoulou, A., Christofi, M., & Zhang, Q. (2025) · Journal of Asia Business Studies · doi:10.1108/jabs-05-2025-0323 · Cited by 4
Predicting factors influencing tourists’ word-of-mouth intention in Thailand’s Deep South: an integrated model
Soliman, M., Buaniaw, A., Assalihee, M., & Noipom, T. (2026) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-03-2025-0343 · Cited by 2
Understanding User Engagement with Cross-Platform Social Media Content Created by Humans Versus AI: An Evaluation of ChatGPT in Content Marketing
Aldous, K. K., Salminen, J. O., Farooq, A., Jung, S., & Jansen, B. J. J. (2026) · ACM Transactions on the Web · doi:10.1145/3756014 · Cited by 2
How Social Media Content Shapes Destination Image and eWOM: The Moderating Role of Personality in Lesser-Known Tourism Destinations
Hervás-Cortina, C.-M., Molina, M. E. R., Saura, I. G., & Bordian, M. (2026) · Journal of theoretical and applied electronic commerce research · doi:10.3390/jtaer21060164 · Cited by 3
Destination experience and design: impacts on visitor satisfaction, engagement, and revisit intention
Matsuoka, K., Hallak, R., O’Connor, P., Mitani, K., & Murayama, T. (2026) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2026.2697423 · Cited by 2
SAĞLIK TURİZMİ DENEYİMİNİN TURİST İLHAM KAYNAĞI VE BAĞLILIĞINA ETKİSİ (THE EFFECT OF WELLNESS TOURISM EXPERIENCE ON TOURIST INSPIRATION AND ENGAGEMENT)
Çavuşoğlu, S., & Bükey, A. (2022) · Journal of Gastronomy Hospitality and Travel (JOGHAT) · doi:10.33083/joghat.2022.108 · Cited by 2
Precedence analysis of customer engagement dimensions for tourism destinations: an evidence-based modeling using RIDIT-GRA approach
Kumar, N., Panda, R. K., & Prakash, K. C. (2022) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-12-2021-0340 · Cited by 2
Indicator System and Construction Level of Online Service Functions on New Media Platforms of Tourist Attractions: A Case Study of Yangzhou City, China
Ye, P., & Liu, Y. (2023) · Sustainability · doi:10.3390/su15097441 · Cited by 2
Social customer relationship management model for small and medium enterprises: Factors and challenges
Ali, M. A. L., Ibrahim, O., & Al-Khasawneh, A. (2023) · AIP conference proceedings · doi:10.1063/5.0174831 · Cited by 2
BUILDING CONSUMER ENGAGEMENT IN SOCIAL MEDIA: A SYSTEMATIC LITERATURE REVIEW
Mardhatilah, D., Omar, A., & Septiari, E. D. (2024) · Journal of Business Management and Accounting · doi:10.32890/jbma2024.14.1.1 · Cited by 9
Antecedents of e-WOM and Revisit Intention in Sharia Hotels: Application of Social Exchange Theory
Dinisa, D., & Gayatri, G. (2024) · IQTISHADIA Jurnal Kajian Ekonomi dan Bisnis Islam · doi:10.21043/iqtishadia.v16i2.18207 · Cited by 2
Overtourism in the Himalayan Region
Mishra, S., & Mishra, J. M. (2024) · Advances in hospitality, tourism and the services industry (AHTSI) book series · doi:10.4018/979-8-3693-0823-3.ch012 · Cited by 2
A STUDY OF ENGAGEMENT THEORY AND FACTORS PROMOTING CIVIC ACTIVITIES
FUJIMOTO, H., & Hiraoka, T. (2024) · Journal of Architecture and Planning (Transactions of AIJ) · doi:10.3130/aija.89.842 · Cited by 2
Do Customers Foster Engagement Through Social Media Interaction? Brand Prominence as a Moderator
Rather, R. A., Rehman, S. U., Parrey, S. H., Gulzar, R., & Abbasi, A. Z. (2024) · Journal of Quality Assurance in Hospitality & Tourism · doi:10.1080/1528008x.2024.2364630 · Cited by 3
Is There a Difference in the Perception of City in Pre-Pandemic and Peri-Pandemic on Social Media? Case Study from Taiwan
Chen, Y. (2025) · SAGE Open · doi:10.1177/21582440241305609 · Cited by 2
The influence of social networks on the intent to visit hotels
Petković, T., Tepavčević, J., & Blešić, I. (2024) · Bizinfo Blace · doi:10.5937/bizinfo2402031p · Cited by 2
Brand heritage and perceived innovativeness in promoting attachment to tourist souvenirs
Xiao-hua, C., Lee, T. J., & Hyun, S. S. (2025) · Current Issues in Tourism · doi:10.1080/13683500.2025.2560124 · Cited by 2
What is the Motivation of Travellers? An investigation of quotes on TripAdvisor's facebook page
Binbaşıoğlu, H. (2019) · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · Cited by 2
From Experience to Engagement
Zagalo, N. (2020) · Human-computer interaction series · doi:10.1007/978-3-030-37085-5_2 · Cited by 2
Membangun Branding Image Kepulauan Riau sebagai Destinasi Wisata Nasional
Poti, J., & Hendrayady, A. (2020) · Jurnal Ilmu Administrasi Negara (JUAN) · doi:10.31629/juan.v8i1.1868 · Cited by 2
Relationship of Consumer Satisfaction and Brand Loyalty Through the Path of Attitude toward Brand
Ullah, R., Zaman, H. M. F., & Marri, M. Y. K. (2020) · Academic Journal of Social Sciences (AJSS ) · doi:10.54692/ajss.2020.04031092 · Cited by 2
La calidad colaborativa: un nuevo concepto para la calidad turística
del Cid, M. C. (2018) · Cuadernos de Turismo · doi:10.6018/turismo.42.02 · Cited by 2
Social Media Approaches and Communication Strategies in Tourism
Minazzi, R. (2020) · Springer eBooks · doi:10.1007/978-3-030-05324-6_127-1 · Cited by 4
Gamified Interaction’s Impact on Consumers’ Purchasing Decisions: A Health and Fitness apps Perspective
(2022) · doi:10.55162/mcet.02.039 · Cited by 2
Eye-Tracking Technology for Measuring Banner Advertising Efficacy on E-Tourism Websites: A Methodological Proposal
Muñoz‐Leiva, F. (2022) · Springer eBooks · doi:10.1007/978-3-030-48652-5_121 · Cited by 2
Unlocking the Potential of Ampenan Old City
Husodo, V. F. S., Fathurrahim, F., Kurniansah, R., Mahsun, & Martayadi, U. (2023) · Advances in Tourism Studies · doi:10.47492/ats.v1i1.6 · Cited by 2
The Effect of Augmented Reality Interactivity on Consumer Brand Engagement — A Chain Mediating Model
Dong, W. (2024) · Journal of Electrical Systems · doi:10.52783/jes.2380 · Cited by 2
Post, Ergo Sum
D’Auria, A., & Tregua, M. (2019) · Advances in hospitality, tourism and the services industry (AHTSI) book series · doi:10.4018/978-1-7998-0365-2.ch008 · Cited by 2
Spanish Publishing Companies on Social Networks
Díaz, M. M., & García, J. I. R. (2020) · Publishing Research Quarterly · doi:10.1007/s12109-020-09721-5 · Cited by 2
Seeking Information used Digital Media to fulfill the Need for Maritime Tourism Information in Indonesia (Study on Youth in Jakarta)
Mansur, S., Saragih, N., Atmadi, G., & Sepang, N. R. (2020) · International Journal of English Literature and Social Sciences · doi:10.22161/ijels.52.36 · Cited by 2
Effect of brand communities on consumer engagement and trust
Niyonkomezi, J., & Kwamboka, J. (2020) · International Journal of Research in Business and Social Science (2147-4478) · doi:10.20525/ijrbs.v9i4.719 · Cited by 2
Service Management in the E-Tourism Era
Volo, S., & D’Acunto, D. (2021) · Springer eBooks · doi:10.1007/978-3-030-05324-6_73-1 · Cited by 2
Engaging travellers in the context of tourism SMEs: a conceptual paper
Zainal, N. T. A., & Yong, K. (2020) · UMS Institutional Repository (Universiti Malaysia Sabah) · Cited by 2
Digital destination promotion : understanding and maximizing the use of digital and cultural assets to enhance tourists' decision making and destination marketing strategies
Mitsche, N. (2016) · Sunderland Repository (University of Sunderland) · Cited by 2
Analysis of the Application of Customer Engagement on the Compass Shoe Brand
Putra, W. K., & Murwani, I. A. (2022) · Scholars Journal of Economics Business and Management · doi:10.36347/sjebm.2022.v09i04.002 · Cited by 1
The Impact of Innovation Capability in Increasing Enterprise Performance: Moderated by YouTube Media in Indonesia
Yang, M. (2023) · TECHBUS (Technology Business and Entrepreneurship) · doi:10.61245/techbus.v1i1.4 · Cited by 1
Impact of Social Media Marketing Strategies on Consumer Engagement and Loyalty
Ismat, S., Naveed, Wadood, A., & Shahzad, K. (2023) · Pakistan Journal of Humanities and Social Sciences · doi:10.52131/pjhss.2023.1103.0586 · Cited by 1
Enhancing Customer Engagement on the Companies' Facebook Pages in the Fuel Retail Sector
Čepel, M., Kotásková, A., & Brezina, I. (2023) · European Conference on Innovation and Entrepreneurship · doi:10.34190/ecie.18.1.1604 · Cited by 1
Divulgación de la literatura infantil a través de cuentas de influencers en Instagram: factores que influyen en el nivel de engagement
Verdejo, M. L., Hoster-Cabo, B., & Sánchez-Canales, V. (2024) · Elos Revista de Literatura Infantil e Xuvenil · doi:10.15304/elos.11.9338 · Cited by 1
Social media brand engagement and perceived risk in purchase: a conceptual framework
Khandolkar, T., Desai, P. H., Mekoth, N., & Borde, N. (2024) · ReMark - Revista Brasileira de Marketing · doi:10.5585/remark.v23i4.25612 · Cited by 3
Dijital Pazarlama
KARAPINAR, E. S. (2024) · Özgür Yayınları eBooks · doi:10.58830/ozgur.pub603.c2539 · Cited by 2
The Influence of Social Media Corporate Social Responsibility Communication on Consumer– Brand Identification and Electronic Word of Mouth in the Banking Sector: The Moderating Role of User-Generated Content
Sharma, R. (2025) · Management and Labour Studies · doi:10.1177/0258042x241307377 · Cited by 1
How Social Media Marketing Impacts Relationship Quality for Masstige Brands
Srivastava, M., & Sinha, M. (2025) · Journal of Relationship Marketing · doi:10.1080/15332667.2025.2509035 · Cited by 2
Effect of Social Media Influencers on Consumer Brand Engagement and Its Implications on Purchase Intention
Todua, N., & Urotadze, E. (2025) · IGI Global eBooks · doi:10.4018/979-8-3373-0948-4.ch021 · Cited by 1
Authenticity, Credibility, and Cultural Context: An Integrated Model of Influencer Marketing in Collectivistic Societies
Fadli, F., Nasution, M. D. T. P., Qamariah, I., & Zulkarnain, S. H. (2025) · Jurnal Ilmiah Manajemen Kesatuan · doi:10.37641/jimkes.v13i5.3785 · Cited by 12
Navigating the Personalization Paradox: Pathways to Consumer Engagement Through Loyalty and Avoidance in the Digital Era
Santos, B., Borges, A. P., Rodrigues, P., & Vieira, E. (2025) · Review of Marketing Science · doi:10.1515/roms-2025-0075 · Cited by 1

Authors: Harrigan, P., Evers, U., Miles, M., & Daly, T.
Affiliations: The University of Western Australia (AU)
University of Canterbury (NZ)
United Arab Emirates University (AE)
Corresponding author: Miles, Morgan
ORCID: Harrigan, Paul
Evers, Uwana
Miles, Morgan
Daly, Timothy
Venue: Tourism Management
Publisher: Elsevier BV
Published: 2017-04
Volume: 59
Pages: 597-609
ISSN: 0261-5177 (ISSN-L)
DOI: 10.1016/j.tourman.2016.09.015
OpenAlex: W2524727912
Cited by: 813
References: 70
Citations by year: 2026: 51 · 2025: 70 · 2024: 89 · 2023: 123 · 2022: 118 · 2021: 100 · 2020: 109 · 2019: 86 · 2018: 43 · 2017: 23
FWCI: 145.83
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Tourism Management (publishedVersion)
UWA Profiles and Research Repository (UWA) (submittedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Funders: BHP Billiton Distinguished Research
Topics: Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: customer engagement, tourism brand, social media, scale validation, customer loyalty, behavioral intention, customer involvement, nomological network, scale reduction

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Customer engagement with tourism social media brands

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks