The Effects of Organizational Climate and Interorganizational Coordination on the Quality and Outcomes of Children’s Service Systems
Abstract
Objective This study examines the effects of organizational characteristics, including organizational climate and interorganizational coordination, on the quality and outcomes of children's service systems. Method A quasi-experimental, longitudinal design was used to assess the effects of increasing interorganizational services coordination in public children's service agencies. The research team collected both qualitative and quantitative data over a 3-year period describing the services provided to 250 children by 32 public children's service offices in 24 counties in Tennessee. Results Findings show that organizational climate (including low conflict, cooperation, role clarity, and personalization) is the primary predictor of positive service outcomes (the children's improved psychosocial functioning) and a significant predictor of service quality. In contrast, interorganizational coordination had a negative effect on service quality and no effect on outcomes. Conclusions Efforts to improve public children's service systems should focus on creating positive organizational climates rather than on increasing interorganizational services coordination. This is important because many large-scale efforts to improve children's service systems have focused on interorganizational coordination with little success and none to date have focused on organizational climate.
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The staff survey included the Organizational Social Context instrument as well as questions about the respondent's current practice, knowledge, beliefs, and demographic characteristics.
“The staff survey included the Organizational Social Context instrument (Glisson & Hemmelgarn, 1998) as well as questions about the respondent's current practice, knowledge, beliefs, and demographic characteristics.”
From AN EVIDENCE-BASED PROGRAM MODEL FOR FACILITATING THERAPEUTIC RESPONSES TO PAIN-BASED BEHAVIOR IN RESIDENTIAL CARE (2019) · cites this paper as Glisson & Hemmelgarn, 1998
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- Authors
- Glisson, C., & Hemmelgarn, A.
- Affiliations
- University of Tennessee at Knoxville (US)
- Corresponding author
- Glisson, Charles
- Venue
- Child Abuse & Neglect
- Publisher
- Elsevier BV
- Published
- 1998-05
- Volume
- 22
- Issue
- 5
- Pages
- 401-421
- ISSN
- 0145-2134 (ISSN-L)
- OpenAlex
- W2141572169
- Cited by
- 744
- References
- 4
- Citations by year
- 2026: 6 · 2025: 7 · 2024: 12 · 2023: 8 · 2022: 10 · 2021: 21 · 2020: 17 · 2019: 17 · 2018: 12 · 2017: 66 · 2016: 21 · 2015: 48 · 2014: 36 · 2013: 44 · 2012: 40
- FWCI
- 39.39
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Child Abuse & Neglect (publishedVersion)
- PubMed (publishedVersion)
- Funders
- National Institute of Mental Health (MH46124, R01MH046124, MH53623, R24MH053623)
- Topics
- Social Sciences › Safety Research › Child Welfare and Adoption
- Social Sciences › Public Administration › Social Work Education and Practice
- Social Sciences › Public Administration › Public Policy and Administration Research
- Keywords
- organizational climate, inter-organizational coordination, public child welfare agencies, service quality, child outcomes, psychosocial functioning, role clarity, personalization, organizational conflict, inter-agency cooperation, child welfare reform, child welfare workforce, child welfare caseloads, child welfare services
- MeSH terms
- Child, Child Welfare, Foster Home Care, Humans, Interinstitutional Relations, Longitudinal Studies, Social Work, Tennessee, Cohort Studies
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