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Customer satisfaction and loyalty in online and offline environments
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Metadata
- Authors
- Shankar, V., Smith, A. K., & Rangaswamy, A.
- Venue
- International Journal of Research in Marketing
- Publisher
- Elsevier BV
- Published
- 2003-06
- Volume
- 20
- Issue
- 2
- Pages
- 153-175
- ISSN
- 0167-8116 (ISSN-L)
- OpenAlex
- W1968171365
- Cited by
- 1,558
- References
- 7
- FWCI
- 70.84
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
