The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Assessment of learner satisfaction with asynchronous electronic learning systems
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Coefficient Alpha and the Internal Structure of Tests
Cronbach, L. J. (1951) · Psychometrika · doi:10.1007/bf02310555 · Cited by 43,931
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Convergent and discriminant validation by the multitrait-multimethod matrix.
Campbell, D. T., & Fiske, D. W. (1959) · Psychological Bulletin · doi:10.1037/h0046016 · Cited by 17,116
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
An updated paradigm for scale development incorporating unidimensionality and its assessment
Gerbing, D. W., & Anderson, J. C. (1988) · Journal of Marketing Research · doi:10.1177/002224378802500207 · Cited by 6,293
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462 · cited 1×
“To test hypotheses H1 and H2, Westbrook’s [50] two-item complaint behavior measure was adopted to represent the extent of respondents’ post-learning complaint behavior.”
MethodMarsh, H. W. (1987) · International Journal of Educational Research · doi:10.1016/0883-0355(87)90001-2 · Cited by 1,333
Cited by
Sun, P.-C., Tsai, R. J., Finger, G., Chen, Y.-Y., & Yeh, D. (2008) · Computers & Education · doi:10.1016/j.compedu.2006.11.007 · Cited by 2,726
Evaluating E-learning systems success: An empirical study
Al-Fraihat, D., Joy, M., Masa'deh, R., & Sinclair, J. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2019.08.004 · Cited by 1,350
Critical success factors for e-learning acceptance: Confirmatory factor models
Selim, H. M. (2007) · Computers & Education · doi:10.1016/j.compedu.2005.09.004 · Cited by 1,055
Liaw, S.-S., & Huang, H.-M. (2013) · Computers & Education · doi:10.1016/j.compedu.2012.07.015 · Cited by 571
Online instruction, e-learning, and student satisfaction: A three year study
Cole, M. T., Shelley, D. J., & Swartz, L. B. (2014) · The International Review of Research in Open and Distributed Learning · doi:10.19173/irrodl.v15i6.1748 · Cited by 395
Metadata
- Authors
- Wang, Y.-S.
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2003-10
- Volume
- 41
- Issue
- 1
- Pages
- 75-86
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2115527646
- Cited by
- 718
- References
- 10
- FWCI
- 48.34
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Assessment of learner satisfaction with asynchronous electronic learning systems. https://app.cochat.ai/papers/10.1016/s0378-7206(03)00028-4
- The paper
- Wang, Y.-S. (2003). Assessment of learner satisfaction with asynchronous electronic learning systems. Information & Management. https://doi.org/10.1016/s0378-7206(03)00028-4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
