Cited by 2,577Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyPrivacy, Security, and Data Protection

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Consumer trust in an Internet store

Jarvenpaa, Sirkka L., Tractinsky, Noam, Vitale, Michael·2000·Information Technology and Management

DOI 10.1023/a:1019104520776

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Authors: Jarvenpaa, S. L., Tractinsky, N., & Vitale, M.
Affiliations: Ben-Gurion University of the Negev (IL)
The University of Melbourne (AU)
ORCID: Tractinsky, Noam
Venue: Information Technology and Management
Publisher: Springer Science and Business Media LLC
Published: 2000-11
Volume: 1
Issue: 1-2
Pages: 45-71
ISSN: 1385-951X (ISSN-L)
1573-7667
DOI: 10.1023/a:1019104520776
OpenAlex: W1492586516
Cited by: 2,577
References: 63
Citations by year: 2026: 42 · 2025: 80 · 2024: 71 · 2023: 85 · 2022: 89 · 2021: 100 · 2020: 92 · 2019: 87 · 2018: 69 · 2017: 81 · 2016: 107 · 2015: 139 · 2014: 167 · 2013: 143 · 2012: 168
FWCI: 152.47
Type: journal article
Language: en
Open access: closed
Licence: www.springernature.com/gp/researchers/text-and-data-mining (tdm)
www.springernature.com/gp/researchers/text-and-data-mining (vor)
Locations: Information Technology and Management (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords: consumer trust, online retail, online store, store reputation, risk perception, purchase intention, e-commerce

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

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Consumer trust in an Internet store

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks