Social Dialongue with Embodied Conversational Agents
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Chatbot personality has been shown to affect subjective satisfaction.
“Chatbot personality has been shown to affect trust [11,12], engagement [6], subjective satisfaction [13,14], and consumer behavior [6].”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [13]
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“Indeed, past research has shown that users trust embodied conversational agents more when they engage in small talk [5], although this varies by user personality type and level of embodiment of the agent [6].”
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- Authors
- Bickmore, T., & Cassell, J.
- Affiliations
- Northeastern University (US)
- Venue
- Text, Speech and Language Technology
- Publisher
- Springer Netherlands
- Published
- 2005
- Pages
- 23-54
- ISSN
- 1386-291X (ISSN-L)
- OpenAlex
- W1555414560
- Cited by
- 324
- References
- 87
- Citations by year
- 2026: 19 · 2025: 23 · 2024: 11 · 2023: 17 · 2022: 23 · 2021: 11 · 2020: 13 · 2019: 14 · 2018: 12 · 2017: 14 · 2016: 10 · 2015: 10 · 2014: 13 · 2013: 12 · 2012: 12
- FWCI
- 57.00
- Type
- book chapter
- Language
- en
- Open access
- closed
- Locations
- Text, speech and language technology (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Keywords
- social dialogue, embodied conversational agents, task-oriented dialogue, telephone interaction, agent perception, human-agent interaction, behavioural measures, subjective indicators
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