The DOI matches its Crossref record; 57 of the 57 references it cites were found in a registry or an index.
Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents
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In the citing paper
“Small talk has been shown to be useful to develop a relationship and reduce the emotional and social distance between parties, making a CA appear more human-like (Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
In the citing paper
“Smalltalk can be proactively used to develop a relationship and reduce the emotional distance between parties (Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
In the citing paper
“By means of small talk, the actors can develop a common ground for the conversation (Bickmore and Picard 2005; Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
Citations
Cites
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Picard, R. W. (1997) · MIT Press · doi:10.7551/mitpress/1140.001.0001 · Cited by 7,382
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Research works printed but not linked: 9
- Ardissono, L., Boella, G. and Lesmo, L.: 1999, Politeness and speech acts, Proceedings of the Workshop on Attitudes, Personality and Emotions in User-Adapted Interaction at the 7th International Conference on User Modeling (UM’ 99), Banff, Canada.
- Beskow, J. and McGlashan, S.: 1997, Olga - A Conversational Agent with Gestures, Proceedings of the IJCAI’97 Workshop on Animated Interface Agents - Making them Intelligent, August 1997, Nagoya, Japan.
- Brown, J.R. and Rogers, E.L.: 1991, Openness, Uncertainty and Intimacy: An epistemological reformulation. In: N. Coupland, H. Giles and J.M. Wiemann (eds.), Miscommunication and problematic talk, Newbury Park, CA: Sage, pp. 146–165.
- Castelfranchi, C. and de Rosis, F.: 1999, Which User Model do we need, to relax the hypothesis of ‘sincere Assertion’ in HCI?, Proceedings of the Workshop on Attitudes, Personality and Emotions in User-Adapted Interaction at the 7th International Conference on User Modeling (UM’ 99), Banff, Canada.
- Cegala, D., Waldro, V., Ludlum, J., McCabe, B., Yost, S. and Teboul, B.: 1988, A study of interactants’ thoughts and feelings during conversation., Ninth Annual Conference on Discourse Analysis, Philadelphia, PA.
- Depaulo, B. and Friedman, H.: 1998, Nonverbal Communication. In: D. Gilbert, S. Fiske and G. Lindzey (eds.), The Handbook of Social Psychology, Boston: McGraw-Hill, pp. 3–40.
- Hanks, S.: 1994, Discourse Planning: Technical Challenges for the Planning Community., AAAI Workshop on Planning for Inter-Agent Communication. Seattle, WA.
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Cited by
Sorted by citations
AI-based chatbots in customer service and their effects on user compliance
Adam, M., Wessel, M., & Benlian, A. (2021) · Electronic Markets · doi:10.1007/s12525-020-00414-7 · Cited by 1,195
“Smalltalk can be proactively used to develop a relationship and reduce the emotional distance between parties (Cassell and Bickmore 2003).”
BackgroundUsing linguistic cues for the automatic recognition of personality in conversation and text
Mairesse, F., Walker, M. A., Mehl, M. R., & Moore, R. K. (2007) · Journal of Artificial Intelligence Research · doi:10.1613/jair.2349 · Cited by 1,046
Almost human: Anthropomorphism increases trust resilience in cognitive agents.
de Visser, E. J., Monfort, S. S., McKendrick, R., Smith, M. A. B., McKnight, P. E., Krueger, F., & Parasuraman, R. (2016) · Journal of Experimental Psychology: Applied · doi:10.1037/xap0000092 · Cited by 614
'It's just like you talk to a friend': relational agents for older adults
Bickmore, T. W., Caruso, L., Clough-Gorr, K., & Heeren, T. (2005) · Interacting with Computers · doi:10.1016/j.intcom.2005.09.002 · Cited by 341
Self-citationSocial Dialongue with Embodied Conversational Agents
Bickmore, T., & Cassell, J. (2005) · Text, Speech and Language Technology · doi:10.1007/1-4020-3933-6_2 · Cited by 324
Self-citationReporting Mental Health Symptoms: Breaking Down Barriers to Care with Virtual Human Interviewers
Lucas, G. M., Rizzo, A., Gratch, J., Scherer, S., Stratou, G., Boberg, J., & Morency, L.-P. (2017) · Frontiers in Robotics and AI · doi:10.3389/frobt.2017.00051 · Cited by 308
Hauser-Ulrich, S., Künzli, H., Meier-Peterhans, D., & Kowatsch, T. (2020) · JMIR mHealth and uHealth · doi:10.2196/15806 · Cited by 210
Wang, Q., Saha, K., Gregori, E., Joyner, D., & Goel, A. (2021) · Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445645 · Cited by 120
Liao, Q. V., Mas-ud Hussain, M., Chandar, P., Davis, M., Khazaeni, Y., Crasso, M. P., Wang, D., Muller, M., Shami, N. S., & Geyer, W. (2018) · Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3173577 · Cited by 116
Beyond self-diagnosis: how a chatbot-based symptom checker should respond
You, Y., Tsai, C.-H., Li, Y., Ma, F., Heron, C., & Gui, X. (2023) · ACM Transactions on Computer-Human Interaction · doi:10.1145/3589959 · Cited by 60
Metadata
- Authors
- Cassell, J., & Bickmore, T.
- Affiliations
- MIT Media Lab (US)
- Corresponding author
- Cassell, Justine
- Venue
- User Modeling and User-Adapted Interaction
- Published
- 2003-02
- Volume
- 13
- Issue
- 1-2
- Pages
- 89-132
- ISSN
- 0924-1868 (ISSN-L)
- 1573-1391
- OpenAlex
- W2139717362
- Cited by
- 253
- References
- 57
- Citations by year
- 2026: 5 · 2025: 8 · 2024: 9 · 2023: 8 · 2022: 9 · 2021: 8 · 2020: 17 · 2019: 11 · 2018: 14 · 2017: 10 · 2016: 9 · 2015: 9 · 2014: 8 · 2013: 10 · 2012: 11
- FWCI
- 20.86
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- Locations
- User Modeling and User-Adapted Interaction (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Artificial Intelligence › Intelligent Tutoring Systems and Adaptive Learning
- Keywords
- social language, small talk, embodied conversational agents, interpersonal trust, credibility, user modeling, discourse planning, relationship negotiation, personality traits, human-agent interaction, multimodal cues
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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