The DOI matches its Crossref record; 57 of the 57 references it cites were found in a registry or an index.
Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents
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In the citing paper
“Small talk has been shown to be useful to develop a relationship and reduce the emotional and social distance between parties, making a CA appear more human-like (Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
In the citing paper
“Smalltalk can be proactively used to develop a relationship and reduce the emotional distance between parties (Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
In the citing paper
“By means of small talk, the actors can develop a common ground for the conversation (Bickmore and Picard 2005; Cassell and Bickmore 2003).”
From AI-based chatbots in customer service and their effects on user compliance (2021) · cites this paper as Cassell and Bickmore 2003
Citations
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Cited by
Sorted by citations
AI-based chatbots in customer service and their effects on user compliance
Adam, M., Wessel, M., & Benlian, A. (2021) · Electronic Markets · doi:10.1007/s12525-020-00414-7 · Cited by 1,195
“Smalltalk can be proactively used to develop a relationship and reduce the emotional distance between parties (Cassell and Bickmore 2003).”
BackgroundUsing linguistic cues for the automatic recognition of personality in conversation and text
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Self-citation
Metadata
- Authors
- Cassell, J., & Bickmore, T.
- Affiliations
- MIT Media Lab (US)
- Corresponding author
- Cassell, Justine
- Venue
- User Modeling and User-Adapted Interaction
- Published
- 2003-02
- Volume
- 13
- Issue
- 1-2
- Pages
- 89-132
- ISSN
- 0924-1868 (ISSN-L)
- 1573-1391
- OpenAlex
- W2139717362
- Cited by
- 253
- References
- 57
- Citations by year
- 2026: 5 · 2025: 8 · 2024: 9 · 2023: 8 · 2022: 9 · 2021: 8 · 2020: 17 · 2019: 11 · 2018: 14 · 2017: 10 · 2016: 9 · 2015: 9 · 2014: 8 · 2013: 10 · 2012: 11
- FWCI
- 20.86
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- Locations
- User Modeling and User-Adapted Interaction (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Artificial Intelligence › Intelligent Tutoring Systems and Adaptive Learning
- Keywords
- social language, small talk, embodied conversational agents, interpersonal trust, credibility, user modeling, discourse planning, relationship negotiation, personality traits, human-agent interaction, multimodal cues
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