Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context.

Abstract

Une justification theorique est apportee pour analyser le comportement prosocial et le turnover volontaire au niveau du groupe. Selon l'hypothese, la cohesion du groupe et l'humeur positive du dirigeant seront correlees positivement a l'incidence du comportement prosocial dans les groupes de travail et negativement aux taux de turn over volontaire. De plus, l'importance accordee au comportement prosocial durant la socialisation initiale dans les groupes devrait accroitre l'apparition de ce type de comportement. Le service des consommateurs etait aussi sense etre positivement relie aux performances de vente

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