Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context.

Cited by (38)

1. Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research
   Podsakoff, Philip M., MacKenzie, Scott B., Paine, Julie Beth, Bachrach, Daniel G. · 2000 · Journal of Management
2. The job satisfaction–job performance relationship: A qualitative and quantitative review.
   Judge, Timothy A., Thoresen, Carl J., Bono, Joyce E., Patton, Gregory K. · 2001 · Psychological Bulletin
3. What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite
   Cohen, Susan G., Bailey, Diane E. · 1997 · Journal of Management
4. Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis
   Podsakoff, Nathan P., Whiting, Steven W., Podsakoff, Philip M., Blume, Brian D. · 2009 · Journal of Applied Psychology
5. The Sources of Four Commonly Reported Cutoff Criteria: What Did They Really Say?
   Lance, Charles E., Butts, Marcus M., Michels, Lawrence C. · 2006 · Organizational Research Methods
6. Emotions and leadership: The role of emotional intelligence
   George, Jennifer M. · 2000 · Human Relations
7. Strategic talent management: A review and research agenda
   Collings, David G., Mellahi, Kamel · 2009 · Human Resource Management Review
8. Organizational Behavior: Affect in the Workplace
   Brief, Arthur P., Weiss, Howard M. · 2002 · Annual Review of Psychology
9. Team Mental Model: Construct or Metaphor?
   Klimoski, Richard, Mohammed, Susan · 1994 · Journal of Management
10. A Socially Embedded Model of Thriving at Work
    Spreitzer, Gretchen, Sutcliffe, Kathleen, Dutton, Jane, Sonenshein, Scott, Grant, Adam M. · 2005 · Organization Science
11. The relation between group cohesiveness and performance: An integration.
    Mullen, Brian, Copper, Carolyn · 1994 · Psychological Bulletin
12. The Benefits of Climate for Inclusion for Gender-Diverse Groups
    Nishii, Lisa H. · 2013 · Academy of Management Journal
13. Cohesion and Performance in Groups: A Meta-Analytic Clarification of Construct Relations.
    Beal, Daniel J., Cohen, Robin R., Burke, Michael J., McLendon, Christy L. · 2003 · Journal of Applied Psychology
14. Affective Influences on Judgments and Behavior in Organizations: An Information Processing Perspective
    Forgas, Joseph P., George, Jennifer M. · 2001 · Organizational Behavior and Human Decision Processes
15. Understanding when bad moods foster creativity and good ones don't: The role of context and clarity of feelings.
    George, Jennifer M., Zhou, Jing · 2002 · Journal of Applied Psychology
16. The Bright Side of Being Prosocial at Work, and the Dark Side, Too: A Review and Agenda for Research on Other-Oriented Motives, Behavior, and Impact in Organizations
    Bolino, Mark C., Grant, Adam M. · 2016 · Academy of Management Annals
17. Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.
    Liao, Hui · 2007 · Journal of Applied Psychology
18. Expatriate Knowledge Transfer, Subsidiary Absorptive Capacity, and Subsidiary Performance
    Chang, Yi-Ying, Gong, Yaping, Peng, Mike W. · 2012 · Academy of Management Journal
19. Leadership, affect and emotions: A state of the science review
    Gooty, Janaki, Connelly, Shane, Griffith, Jennifer, Gupta, Alka · 2010 · The Leadership Quarterly
20. Positive Emotions at Work
    Diener, Ed, Thapa, Stuti, Tay, Louis · 2020 · Annual Review of Organizational Psychology and Organizational Behavior
21. Cohesiveness and organizational citizenship behavior: A multilevel analysis using work groups and individuals
    Kidwell, Roland E., Mossholder, Kevin W., Bennett, Nathan · 1997 · Journal of Management
22. I second that emotion: Effects of emotional contagion and affect at work on leader and follower outcomes
    Johnson, Stefanie K. · 2008 · The Leadership Quarterly
23. Cohesion and Performance: A Meta-Analytic Review of Disparities Between Project Teams, Production Teams, and Service Teams
    Chiocchio, François, Essiembre, Hélène · 2009 · Small Group Research
24. The positive group affect spiral: a dynamic model of the emergence of positive affective similarity in work groups
    Walter, Frank, Bruch, Heike · 2008 · Journal of Organizational Behavior
25. Leadership styles and group organizational citizenship behavior across cultures
    Euwema, Martin C., Wendt, Hein, van Emmerik, Hetty · 2007 · Journal of Organizational Behavior
26. How leader displays of happiness and sadness influence follower performance: Emotional contagion and creative versus analytical performance
    Visser, Victoria A., van Knippenberg, Daan, van Kleef, Gerben A., Wisse, Barbara · 2013 · The Leadership Quarterly
27. Teachers’ organizational citizenship behaviour: considering the roles of their work engagement, autonomy and leader–member exchange.
    Runhaar, Piety, Konermann, Judith, Sanders, Karin · 2013 · Teaching and Teacher Education
28. Leadership and affect: moving the hearts and minds of followers
    van Knippenberg, Daan, van Kleef, Gerben A. · 2016 · Academy of Management Annals
29. The team cohesion-performance relationship: A meta-analysis exploring measurement approaches and the changing team landscape
    Grossman, Rebecca, Nolan, Kevin, Rosch, Zachary, Mazer, David, Salas, Eduardo · 2022 · Organizational Psychology Review
30. How leaders' emotional displays shape followers' organizational citizenship behavior
    Koning, Lukas F., Van Kleef, Gerben A. · 2015 · The Leadership Quarterly
31. How does product program innovativeness affect customer satisfaction? A comparison of goods and services
    Stock, Ruth Maria · 2011 · Journal of the Academy of Marketing Science
32. Team Dispersion and Performance: The Role of Team Communication and Transformational Leadership
    Eisenberg, Julia, Post, Corinne, DiTomaso, Nancy · 2019 · Small Group Research
33. Leadership style and activating potential moderators of the relationships among leader emotional displays and outcomes
    Connelly, Shane, Ruark, Gregory · 2010 · The Leadership Quarterly
34. The Relationship between Psychological Climate and Salesperson‐Sales Manager Trust in Sales Organizations
    Strutton, David, Pelton, Lou E., Lumpkin, James R. · 1993 · Journal of Personal Selling & Sales Management
35. Realities of Working in Virtual Teams: Affective and Attitudinal Outcomes of Using Computer-Mediated Communication
    Johnson, Stefanie K., Bettenhausen, Kenneth, Gibbons, Ellie · 2009 · Small Group Research
36. Bliss is ignorance: How the magnitude of expressed happiness influences perceived naiveté and interpersonal exploitation
    Barasch, Alixandra, Levine, Emma E., Schweitzer, Maurice E. · 2016 · Organizational Behavior and Human Decision Processes
37. Psychological contracts and independent sales contractors: an examination of the predictors of contractor-level outcomes
    Finch, David, Hillenbrand, Carola, O’Reilly, Norm, Varella, Paul · 2015 · Journal of Marketing Management
38. Work Outcomes and Job Design for Contract Versus Permanent Information Systems Professionals on Software Development Teams
    Ang, Soon, Slaughter, Sandra A. · 2007 · Information Systems Outsourcing