Cited by 236Workplace Health and Well-beingJob Satisfaction and Organizational BehaviorMindfulness and Compassion Interventions

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The influence of psychological flexibility on work redesign: Mediated moderation of a work reorganization intervention.

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Bond, Frank W., Flaxman, Paul E., Bunce, David·2008·Journal of Applied Psychology

DOI 10.1037/0021-9010.93.3.645

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Abstract

This quasi-experiment tested the extent to which an individual characteristic, psychological flexibility, moderated the effects of a control-enhancing work reorganization intervention in a call center. Results indicated that, compared with a control group, this intervention produced improvements in mental health and absence rates, particularly for individuals with higher levels of psychological flexibility. Findings also showed that these moderated intervention effects were mediated by job control. Specifically, the intervention enhanced perceptions of job control, and hence its outcomes, for the people who received it, especially for those who had greater psychological flexibility. Discussion highlights the benefits of understanding the processes (e.g., mediators, moderators, and mediated moderators) involved in work reorganization interventions.

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Authors: Bond, F. W., Flaxman, P. E., & Bunce, D.
Affiliations: University of London (GB)
ORCID: Bond, Frank W.
Flaxman, Paul E.
Bunce, David
Venue: Journal of Applied Psychology
Publisher: American Psychological Association (APA)
Published: 2008-05
Volume: 93
Issue: 3
Pages: 645-654
ISSN: 0021-9010 (ISSN-L)
1939-1854
DOI: 10.1037/0021-9010.93.3.645
OpenAlex: W2003799758
Cited by: 235
References: 70
Citations by year: 2026: 9 · 2025: 12 · 2024: 16 · 2023: 7 · 2022: 19 · 2021: 12 · 2020: 15 · 2019: 15 · 2018: 9 · 2017: 13 · 2016: 20 · 2015: 13 · 2014: 12 · 2013: 21 · 2012: 13
FWCI: 18.64
Type: journal article
Language: en
Open access: green
openaccess.city.ac.uk
Locations: Journal of Applied Psychology (publishedVersion)
PubMed (publishedVersion)
Goldsmiths (University of London) (acceptedVersion)
City Research Online (City University London) (submittedVersion)
Funders: British Occupational Health Research Foundation
Topics: Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Workplace Health and Well-being
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Psychology › Clinical Psychology › Mindfulness and Compassion Interventions
Keywords: psychological flexibility, job redesign, job control, moderated mediation, call center employees, mental health, absenteeism
MeSH terms: Absenteeism, Affect, Decision Making, Organizational, Humans, Mental Health, Personality, Surveys and Questionnaires, Negotiating, Workplace

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The influence of psychological flexibility on work redesign: Mediated moderation of a work reorganization intervention.

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