The DOI matches its Crossref record; 16 of the 16 references it cites were found in a registry or an index.
Too drained to help: A resource depletion perspective on daily interpersonal citizenship behaviors.
Abstract
This article explores the role of within-person fluctuations in employees' daily surface acting and subsequent personal energy resources in the performance of organizational citizenship behaviors directed toward other individuals in the workplace (OCBI). Drawing on ego depletion theory (Muraven & Baumeister, 2000), we develop a resource-based model in which surface acting is negatively associated with daily OCBIs through the depletion of resources manifested in end-of-day exhaustion. Further integrating ego depletion theory, we consider the role of employees' baseline personal resource pool, as indicated by chronic exhaustion, as a critical between-person moderator of these within-person relationships. Using an experience-sampling methodology to test this model, we found that surface acting was indirectly related to coworker ratings of OCBI through the experience of exhaustion. We further found that chronic levels of exhaustion exacerbated the influence of surface acting on employees' end-of-day exhaustion. These findings demonstrate the importance of employees' regulatory resource pool for combating depletion and maintaining important work behaviors. Implications for theory and practice are discussed.
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Cites
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Self-regulation and depletion of limited resources: Does self-control resemble a muscle?
Muraven, M., & Baumeister, R. F. (2000) · Psychological Bulletin · doi:10.1037/0033-2909.126.2.247 · Cited by 4,510
Emotional regulation in the workplace: A new way to conceptualize emotional labor.
Grandey, A. A. (2000) · Journal of Occupational Health Psychology · doi:10.1037//1076-8998.5.1.95 · Cited by 3,817
The Strength Model of Self-Control
Baumeister, R. F., Vohs, K. D., & Tice, D. M. (2007) · Current Directions in Psychological Science · doi:10.1111/j.1467-8721.2007.00534.x · Cited by 3,567
A meta-analytic examination of the correlates of the three dimensions of job burnout
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Cited by
Hobfoll, S. E., Halbesleben, J., Neveu, J.-P., & Westman, M. (2018) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032117-104640 · Cited by 5,781
Gabriel, A. S., Podsakoff, N. P., Beal, D. J., Scott, B. A., Sonnentag, S., Trougakos, J. P., & Butts, M. M. (2019) · Organizational Research Methods · doi:10.1177/1094428118802626 · Cited by 755
Self-citationEmotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
Beal, D. J. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111335 · Cited by 436
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Metadata
- Authors
- Trougakos, J. P., Beal, D. J., Cheng, B. H., Hideg, I., & Zweig, D.
- Venue
- Journal of Applied Psychology
- Published
- 2015-01
- Volume
- 100
- Issue
- 1
- Pages
- 227-236
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W2028873269
- Cited by
- 321
- References
- 16
- FWCI
- 30.55
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
