Cited by 162Tactile and Sensory InteractionsLanguage, Discourse, Communication StrategiesEmotion and Mood Recognition

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Voice-only communication enhances empathic accuracy

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Kraus, Michael W.·2017·American Psychologist

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Abstract

This research tests the prediction that voice-only communication increases empathic accuracy over communication across senses. We theorized that people often intentionally communicate their feelings and internal states through the voice, and as such, voice-only communication allows perceivers to focus their attention on the channel of communication most active and accurate in conveying emotions to others. We used 5 experiments to test this hypothesis (N = 1,772), finding that voice-only communication elicits higher rates of empathic accuracy relative to vision-only and multisense communication both while engaging in interactions and perceiving emotions in recorded interactions of strangers. Experiments 4 and 5 reveal that voice-only communication is particularly likely to enhance empathic accuracy through increasing focused attention on the linguistic and paralinguistic vocal cues that accompany speech. Overall, the studies question the primary role of the face in communication of emotion, and offer new insights for improving emotion recognition accuracy in social interactions. (PsycINFO Database Record

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Authors: Kraus, M. W.
Affiliations: Yale University (US)
Corresponding author: Kraus, Michael W.
ORCID: Kraus, Michael W.
Venue: American Psychologist
Publisher: American Psychological Association (APA)
Published: 2017-10
Volume: 72
Issue: 7
Pages: 644-654
ISSN: 0003-066X (ISSN-L)
1935-990X
DOI: 10.1037/amp0000147
OpenAlex: W2762093149
Cited by: 162
References: 54
Citations by year: 2026: 18 · 2025: 20 · 2024: 16 · 2023: 20 · 2022: 18 · 2021: 12 · 2020: 13 · 2019: 18 · 2018: 27
FWCI: 8.99
Type: journal article
Language: en
Open access: green
doi.org
Licence: public-domain
Locations: American Psychologist (publishedVersion)
PubMed (publishedVersion)
OSF Preprints (OSF Preprints) (submittedVersion, public-domain)
PsyArXiv (OSF Preprints) (submittedVersion)
OSF Preprints (OSF Preprints) (submittedVersion)
PsyArXiv (OSF Preprints) (submittedVersion, public-domain)
Topics: Life Sciences › Neuroscience › Cognitive Neuroscience › Tactile and Sensory Interactions
Social Sciences › Arts and Humanities › Language and Linguistics › Language, Discourse, Communication Strategies
Physical Sciences › Computer Science › Artificial Intelligence › Emotion and Mood Recognition
Keywords: empathic accuracy, emotion perception, multisensory communication, paralinguistic cues, vocal cues, attentional focus, emotion recognition
MeSH terms: Adult, Empathy, Female, Humans, Interpersonal Relations, Male, Social Perception, Speech, Voice

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Voice-only communication enhances empathic accuracy

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