The DOI matches its Crossref record; 77 of the 77 references it cites were found in a registry or an index; 8 of the 54 sources its claims cite were checked for support.
The effects of remote work on collaboration among information workers
Open accessAbstract
The coronavirus disease 2019 (COVID-19) pandemic caused a rapid shift to full-time remote work for many information workers. Viewing this shift as a natural experiment in which some workers were already working remotely before the pandemic enables us to separate the effects of firm-wide remote work from other pandemic-related confounding factors. Here, we use rich data on the emails, calendars, instant messages, video/audio calls and workweek hours of 61,182 US Microsoft employees over the first six months of 2020 to estimate the causal effects of firm-wide remote work on collaboration and communication. Our results show that firm-wide remote work caused the collaboration network of workers to become more static and siloed, with fewer bridges between disparate parts. Furthermore, there was a decrease in synchronous communication and an increase in asynchronous communication. Together, these effects may make it harder for employees to acquire and share new information across the network.
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Claims the paper makes
41 Own result · 39 Own interpretation · 24 Own method · 15 No full text of the sources · 11 No basis given · 7 Sources not found · 7 Not checked yet · 4 Partly supported · 2 Supported so far · 1 Supported · accuracy not yet measured
The cited sources support only part of this claim — read each source’s verdict below.
In the paper
“by April 2020, as many as 37% of Americans were working from home (WFH) full-time 2,3”
What the sources say
- Partly supportedcites [2] Brynjolfsson, E. et al. COVID-19 and Remote Work: An Early Look at US Data. Technical Report (National Bureau of Economic Research, 2020). sourceExperimental — accuracy not yet measured
The Results (p. 4) report that 35.2% of previously employed workers switched to working from home and another 15.0% were already doing so—about half the workforce, not 37% of Americans. The paper identifies 37% as a separate estimate and, in §2.2 (p. 8), cautions that its survey may include people who do only some work at home rather than working from home full-time. It says the shift had largely occurred by early April, but does not support the claimed percentage or full-time qualification. (LLM, conf=0.88)
- Partly supportedcites [3] Barrero, J. M., Bloom, N. & Davis, S. 60 million fewer commuting hours per day: how Americans use time saved by working from home. Working Paper (Univ. Chicago Becker Friedman Institute for Economics, 2020); https://bfi.uchicago.edu/wp-content/uploads/2020/09/BFI_WP_2020132.pdf sourceExperimental — accuracy not yet measured
The paper reports that 37.1% of its surveyed respondents worked from home, supporting the approximate percentage. But the surveys were conducted in May, July and August 2020—not April—and covered Americans aged 20–64 who earned at least $20,000 in 2019. The passage does not say they worked from home full-time (15 September 2020, p. 2). (LLM, conf=0.90)
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Partly supported
The cited sources support only part of this claim — read each source’s verdict below.
In the paper
“Thus, in a matter of weeks, the pandemic caused about one-third of US workers to shift to WFH”
What the sources say
- Partly supportedcites [4] Dingel, J. I. & Neiman, B. How many jobs can be done at home? J. Public Econ. 189, 104235 (2020). sourceExperimental — accuracy not yet measured
The Introduction estimates that 37% of US jobs can be done at home, which measures feasibility rather than an actual shift. The Related literature and real-time measures section reports a survey finding that 35% of US respondents worked entirely from home in May 2020, but it does not establish that one-third of US workers shifted to doing so because of the pandemic or within weeks. (LLM, conf=0.88)
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Partly supported
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Overall, the changes that we observed in the temporal dynamics of ego networks may have made it more difficult for workers to capture the benefits associated with forming new connections 23,24 , reconnecting with dormant connections 25 and modulating their network position [20][21][22] .”
What the sources say
- Supportedcites [23] Soda, G. B., Mannucci, P. V. & Burt, R. Networks, creativity, and time: staying creative through brokerage and network rejuvenation. Acad. Manage. J. https://doi.org/10.5465/amj.2019.1209 (2021). source
The paper’s opening section says that the creative benefits of open network structures are less likely to be realized without new ties. Its Theoretical Contributions section likewise says that the advantages of brokerage depend on whether a network contains old or new ties. This supports the portion of the citing sentence about benefits from modulating network position; the citing authors’ conclusion about the changes they observed is their own. (LLM, conf=0.90)
- Not checked — no full text of the sourcecites [24] Zeng, A., Fan, Y., Di, Z., Wang, Y. & Havlin, S. Fresh teams are associated with original and multidisciplinary research. Nat. Hum. Behav. https://doi.org/10.1038/s41562-021-01084-x (2021). source
- Not checked — no full text of the sourcecites [25] Levin, D. Z., Walter, J. & Murnighan, J. K. Dormant ties: the value of reconnecting. Organ. Sci. 22, 923–939 (2011). source
- Not matchedcites [20] Kneeland, M. K. Network Churn: A Theoretical and Empirical Consideration of a Dynamic Process on Performance. PhD thesis, New York University (2019).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
- Supported
Every source the paper cites for this claim was checked and supports it.
In the paper
“We make our results more robust by estimating our DiD model using weights generated using CEM 67 .”
What the sources say
- Supportedcites [67] Iacus, S. M., King, G. & Porro, G. Causal inference without balance checking: coarsened exact matching. Polit. Anal. 20, 1–24 (2012). source
Section 3 (page unavailable) explicitly defines weights assigned by CEM to matched units. The Introduction describes CEM as reducing bias and model dependence, supporting its use as a robustness measure. The DiD model and the robustness of the citing authors’ particular results are their own application, not findings attributed to this source. (LLM, conf=0.89)
plain- Asserted: passes — The authors put it forward as true.
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- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Supported
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“shifting to firm-wide remote work caused an overall decrease in observed synchronous communication such as scheduled meetings and audio/video calls.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Firm-wide remote work also decreased the cross-group connections of workers by 0.04 FV (P = 0.008, 95% CI = 0.01-0.07)”
plaindirect- Asserted: passes — The authors put it forward as true.
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- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Before the onset of the pandemic, 18% of US Microsoft employees were working remote from their collaborators.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“we found that the shift to remote work reduced the share of time that workers spent collaborating with weak ties by 0.32 FV (P < 0.001, 95% CI = 0.29-0.35).”
plaindirect- Asserted: passes — The authors put it forward as true.
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- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“we found that people did not simply replace in-person interactions with video and/or voice calls.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“firm-wide remote work caused a 0.06 FV (P = 0.005, 95% CI = 0.02-0.10)increase in the individual clustering coefficient”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
- Probably not a substantial claim. 44
- It may state two separate claims as one. 43
The cited sources support only part of this claim — read each source’s verdict below.
In the paper
“nearly every American that was able to work from home did so 4”
What the sources say
- Partly supportedcites [4] Dingel, J. I. & Neiman, B. How many jobs can be done at home? J. Public Econ. 189, 104235 (2020). sourceExperimental — accuracy not yet measured
The Introduction estimates that 37% of US jobs can be done entirely at home, and Related literature and real-time measures reports a survey finding that 35% of US respondents worked entirely from home in May 2020. Those similar aggregate figures do not establish that nearly every American whose job was feasible from home actually worked from home; the paper does not track that overlap. (LLM, conf=0.84)
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Partly supported
The sources with a verdict support this claim; the rest weren’t checked yet, have no full text we could read, or their verdicts aren’t rated yet.
In the paper
“Recent analyses of telemetry and survey data show that the pandemic has affected both the who and the how of collaboration in information firms-while working remotely during the pandemic, workers are spending less time in meetings 35 , communicating more by email 35 , collaborating more with their strong ties as opposed to their weak ties 36 , and exhibiting patterns of communication that are more”
What the sources say
- Supportedcites [35] DeFilippis, E., Impink, S., Singell, M., Polzer, J. T. & Sadun, R. Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work. Working Paper 21-006 (Harvard Business School Organizational Behavior Unit, 2020). source
Split into 2 atoms — 2 confirmed, 0 partially supported, 0 disputed, 0 misattributed, 0 unverifiable. Expand the claim to see per-atom verdicts.
- Not checked yetcites [36] Bernstein, E., Blunden, H., Brodsky, A., Sohn, W. & Waber, B. The implications of working without an office. Harvard Business Review (15 July 2020); https://hbr.org/2020/07/the-implications-of-working-without-an-office
- Not checked — no full text of the sourcecites [37] Larson, J. et al. Dynamic silos: modularity in intra-organizational communication networks before and during the COVID-19 pandemic. Preprint at https://arxiv.org/abs/2104.00641 (2021). source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
- Supported
The cited sources support only part of this claim — read each source’s verdict below.
In the paper
“and reduce the quality of workers' output 11,23 .”
What the sources say
- Not checked — no full text of the sourcecites [11] Uzzi, B. & Spiro, J. Collaboration and creativity: the small world problem. Am. J. Sociol. 111, 447–504 (2005). source
- Partly supportedcites [23] Soda, G. B., Mannucci, P. V. & Burt, R. Networks, creativity, and time: staying creative through brokerage and network rejuvenation. Acad. Manage. J. https://doi.org/10.5465/amj.2019.1209 (2021). sourceExperimental — accuracy not yet measured
The Theoretical Contributions section acknowledges that adding new collaborators can disrupt coordination and routines, and says new ties benefit creativity only when paired with suitable network structures and content. It does not establish that changes in collaboration patterns reduce workers’ output quality generally; its findings concern creative outcomes in a specific collaborative setting. (LLM, conf=0.82)
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“For the remaining 82% of US Microsoft employees, the shift to firm-wide remote work induced variation in both their own remote work status and in the remote work status of their coworkers.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“we did observe large changes in the average shares of monthly collaboration hours spent with cross-group ties, bridging ties, weak ties and added ties, which all decreased precipitously between February and June.”
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“there was a decrease in synchronous communication and an increase in asynchronous communication.”
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“For this subset of employees, the shift to firm-wide remote work did not cause a change in their own remote work status, but did induce variation in the share of their colleagues who were working remotely.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“remote work caused employees to communicate more through media that are more asynchronous-sending more emails and many more IMs.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Furthermore, the network became more static, with fewer ties added and deleted per month.”
plain- Asserted: passes — The authors put it forward as true.
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- Load-bearing: passes — The paper’s conclusions depend on it.
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It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“For unscheduled call hours, meeting hours, total video/audio hours and IMs sent, we observed considerable increases around the time of the switch to firm-wide remote work; these increases are sustained through our data timespan.”
plaindirect- Asserted: passes — The authors put it forward as true.
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- Load-bearing: passes — The paper’s conclusions depend on it.
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It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Of the added ties we observed in June 2020, 40% existed in at least one month between January 2020 and May 2020, whereas the remaining 60% did not.”
plain- Asserted: passes — The authors put it forward as true.
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It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The change in email volume is much smaller and shorter-lived.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
A result the paper reports from its own data — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Our results suggest that shifting to firm-wide remote work caused the collaboration network to become more heavily siloed-with fewer ties that cut across formal business units or bridge structural holes in Microsoft's informal collaboration network”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The time series for treated and untreated workers would have evolved in parallel absent the treatment for both treatment variables.
- The authors state this as an assumption: The timing of the switch to remote work is independent of employees' outcomes (strict exogeneity).
- The authors state this as an assumption: Workers' remote work status before the pandemic and the percentage of workers' colleagues that work remotely before the pandemic are independent of how they are affected by the pandemic.
- The authors state this as an assumption: Conditional on the CEM procedure, employees' pre-pandemic remote work status and the percentage of colleagues working remotely were independent of the effects of ego remote work and collaborator remote work on their work outcomes.
- The authors state this as an assumption: Ego remote work effects, collaborator remote work effects and non-remote-work-related COVID-19 effects are additively separable.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Most employees transitioned to WFH during the week of 1 March 2020, although our analysis omits the month of March as a transition period.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
None of the sources cited for this claim could be matched to a paper in Crossref, so there is nothing to check it against.
In the paper
“Many technology companies, such as Twitter, Facebook, Square, Box, Slack and Quora, have taken this shift one step further by announcing longer term and, in some cases permanent, remote work policies that will enable at least some employees to work remotely, even after the pandemic 5,6”
What the sources say
- Not matchedcites [5] Benveniste, A. These companies’ workers may never go back to the office. CNN (18 October 2020); https://cnn.it/3jIobzJ
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not matchedcites [6] McLean, R. These companies plan to make working from home the new normal. As in forever. CNN (25 June 2020); https://cnn.it/3ebJU27
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
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- Load-bearing: fails — The paper’s conclusions may not depend on it.
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Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“also suggest that firm-wide remote work caused the collaboration network to become more siloed, both in a formal sense and in an informal sense.”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
In the paper
“these analyses, like much of the previous research on remote work, virtual teams and telecommuting, are non-causal 31 and are therefore unable to separate the effects of remote work from the effects of pandemic-related confounding factors”
What the sources say
- Not checked — no full text of the sourcecites [31] Allen, T. D., Golden, T. D. & Shockley, K. M. How effective is telecommuting? Assessing the status of our scientific findings. Psychol. Sci. Publ. Int. 16, 40–68 (2015). source
plain- Asserted: passes — The authors put it forward as true.
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It may state two separate claims as one.
In the paper
“For firms, certain network configurations are associated with the production of high-quality creative output 11”
What the sources say
- Not checked — no full text of the sourcecites [11] Uzzi, B. & Spiro, J. Collaboration and creativity: the small world problem. Am. J. Sociol. 111, 447–504 (2005). source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Conditional on a given network position or configuration, the efficacy with which a given tie can transfer or provide access to novel information depends on its strength.”
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“firm-wide remote work caused the collaboration network of workers to become more static and siloed, with fewer bridges between disparate parts.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
In the paper
“media synchronicity theory 28 proposes that asynchronous communication channels (such as email) are better suited for conveying information and synchronous channels (such as video calls) are better suited for converging on the meaning of information.”
What the sources say
- Not checked — no full text of the sourcecites [28] Dennis, A. R., Fuller, R. M. & Valacich, J. S. Media, tasks, and communication processes: a theory of media synchronicity. MIS Q. 32, 575–600 (2008). source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“In other words, firm-wide remote work caused an overall decrease in the number of cross-group interactions and the fraction of attention paid to groups other than one's own.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
In the paper
“there is a competitive advantage to successfully engaging in the practice of 'knowledge transfer, ' in which experiences from one set of people within an organization are transferred to and used by another set of people within that same organization 12”
What the sources say
- Not checked — no full text of the sourcecites [12] Argote, L. & Ingram, P. Knowledge transfer: a basis for competitive advantage in firms. Organ. Behav. Hum. Dec. Process. 82, 150–169 (2000). source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
None of the sources cited for this claim have been checked yet.
In the paper
“Previous research has also shown that the performance of workers is affected not only by the structure of the network and the strength of their ties, but also by the temporal dynamics of the network.”
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
None of the sources cited for this claim have been checked yet.
In the paper
“Two people connected by a strong tie can often transfer information more easily (as they are more likely to share a common perspective), to trust one another, to cooperate with one another, and to expend effort to ensure that recently transferred knowledge is well understood and can be utilized 10,[13][14][15]”
What the sources say
- Not checked — no full text of the sourcecites [10] Reagans, R. & McEvily, B. Network structure and knowledge transfer: the effects of cohesion and range. Admin. Sci. Q. 48, 240–267 (2003). source
- Not checked — no full text of the sourcecites [13] Hansen, M. T. The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits. Admin. Sci. Q. 44, 82–111 (1999). source
- Not matchedcites [14] Krackhardt, D. The strength of strong ties. in Networks in the Knowledge Economy (Oxford Univ. Press, 2003).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“Remote work obviously eliminates in-person communication”
boosteddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“as our model specification decomposes the overall effects of firm-wide remote work into ego remote work and collaborator remote work effects, our results also provide some insight into the possible impacts of remote work policies such as mixed-mode work and hybrid work.”
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
None of the sources cited for this claim have been checked yet.
In the paper
“media richness theory 26,27 posits that richer communication channels, such as in-person interaction, are best suited to communicating complex information and ideas.”
What the sources say
- Not matchedcites [26] Lengel, R. H. & Daft, R. L. An Exploratory Analysis of the Relationship Between Media Richness and Managerial Information Processing. Technical Report (Texas A&M Univ. Department of Management, 1984).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not checked — no full text of the sourcecites [27] Daft, R. L. & Lengel, R. H. Organizational information requirements, media richness and structural design. Manage. Sci. 32, 554–571 (1986). source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“being a conduit through which such information flows by bridging 'structural holes' 9 in the organization can have additional benefits for individuals 10”
What the sources say
- Not checked — no full text of the sourcecites [9] Burt, R. S. Structural holes and good ideas. Am. J. Sociol. 110, 349–399 (2004). source
- Not checked — no full text of the sourcecites [10] Reagans, R. & McEvily, B. Network structure and knowledge transfer: the effects of cohesion and range. Admin. Sci. Q. 48, 240–267 (2003). source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
None of the sources cited for this claim have been checked yet.
In the paper
“people also benefit from changing their network position [20][21][22] , adding new ties 23,24 and reconnecting with dormant ties 25”
What the sources say
- Not matchedcites [20] Kneeland, M. K. Network Churn: A Theoretical and Empirical Consideration of a Dynamic Process on Performance. PhD thesis, New York University (2019).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not checked — no full text of the sourcecites [21] Kumar, P. & Zaheer, A. Ego-network stability and innovation in alliances. Acad. Manage. J. 62, 691–716 (2019). source
- Not checked — no full text of the sourcecites [22] Burt, R. S. & Merluzzi, J. Network oscillation. Acad. Manage. Discov. 2, 368–391 (2016). source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
- Not matched
In the paper
“the benefits of different types of ties vary with their age 19”
What the sources say
- Not checked — no full text of the sourcecites [19] Baum, J. A., McEvily, B. & Rowley, T. J. Better with age? Tie longevity and the performance implications of bridging and closure. Organ. Sci. 23, 529–546 (2012). source
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“this result suggests that, on average, firm-wide remote work caused workers to substitute ties that were not connected to one another for those that were.”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
In the paper
“in-person and phone/video communication are more strongly associated with positive team performance than email and instant message (IM) communication 30”
What the sources say
- Not matchedcites [30] Pentland, A. The new science of building great teams. Harvard Bus. Rev. 90, 60–69 (2012).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
boostedcorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Media richness theory, media synchronicity theory and previous empirical studies all suggest that these communication media choices may make it more difficult for workers to convey and/or converge on the meaning of complex information.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“individuals added and deleted fewer ties from month-to-month and spent less time with newly added ties.”
plainconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
In the paper
“previous research has shown that establishing a rapport, which is an important precursor to knowledge transfer, is impeded by email use 29”
What the sources say
- Not checked — no full text of the sourcecites [29] Morris, M., Nadler, J., Kurtzberg, T. & Thompson, L. Schmooze or lose: social friction and lubrication in e-mail negotiations. Group Dyn. Theor. Res. Pract. 6, 89–100 (2002). source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“weak ties require less time and energy to maintain 8,16 and are more likely to provide access to new, non-redundant information 8,17,18”
What the sources say
- Not checked — no full text of the sourcecites [8] Granovetter, M. The strength of weak ties. Am. J. Sociol. 78, 1360–1380 (1973). source
- Not checked — no full text of the sourcecites [16] McFadyen, M. A. & Cannella Jr, A. A. Social capital and knowledge creation: diminishing returns of the number and strength of exchange relationships. Acad. Manage. J. 47, 735–746 (2004). source
- Not checked — no full text of the sourcecites [17] Granovetter, M. The strength of weak ties: a network theory revisited. in Social Structure and Network Analysis 105–130 (Sage, 1982). source
hedgedcorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“As remote work was mandatory during the pandemic, we are able to quantify the effects of firm-wide remote work, which are most relevant for firms considering a transition to an all-remote workforce.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“The fact that firm-wide remote work caused workers to have fewer bridging ties, and to spend less time with their remaining bridging ties”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Our modified DiD model extends the standard DiD model by estimating the causal effects of changes in two different treatment variables (one's own remote work status and the remote work status of one's colleagues) and by introducing additional identifying assumptions such that it is possible to draw causal inferences in the presence of an additional shock (in our case, the non-WFH-related aspects”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
- The authors state this as an assumption: The non-WFH-related aspects of COVID-19 affect both treated and untreated units in a way that the modified difference-in-differences model can account for.
None of the sources cited for this claim have been checked yet.
In the paper
“Previous research has shown that network topology, including the strength of ties, has an important role in the success of both individuals and organizations.”
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
In the paper
“For individuals, it is beneficial to have access to new, non-redundant information through connections to different parts of an organization's formal organizational chart and through connections to different parts of an organization's informal communication network 8”
What the sources say
- Not checked — no full text of the sourcecites [8] Granovetter, M. The strength of weak ties. Am. J. Sociol. 78, 1360–1380 (1973). source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“In other words, different portions of the network, which became less interconnected, also became more intraconnected.”
plaincorrelational- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Not only were the communication media that workers used less synchronous, but they were also less 'rich' (for example, email and IM).”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: unclear — It is unclear whether the paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
None of the sources cited for this claim could be matched to a paper in Crossref, so there is nothing to check it against.
In the paper
“There are multiple high-profile cases of firms such as IBM and Yahoo! enacting, but ultimately rescinding, flexible remote work policies before COVID-19, presumably due to the impacts of these policies on communication and collaboration 61,62 .”
What the sources say
- Not matchedcites [61] Swisher, K. Physically together: here’s the internal Yahoo no-work-from-home memo for remote workers and maybe more. All Things (22 February 2013).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
- Not matchedcites [62] Simons, J. IBM, a pioneer of remote work, calls workers back to the office. Wall Street Journal (18 May 2017).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Not matched
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Second, the period of time over which we measured the causal effects of remote work are quite short (three months), and it is possible that the long-term effects of firm-wide remote work are different.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Finally, our ability to make causal claims is predicated on the validity of our modified DiD framework's identifying assumptions: parallel trends, conditional exogeneity after matching and additively separable effects.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds.
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“Previous research suggests that these changes in collaboration patterns may impede the transfer of knowledge 10,12,13”
What the sources say
- Not checked — no full text of the sourcecites [10] Reagans, R. & McEvily, B. Network structure and knowledge transfer: the effects of cohesion and range. Admin. Sci. Q. 48, 240–267 (2003). source
- Not checked — no full text of the sourcecites [12] Argote, L. & Ingram, P. Knowledge transfer: a basis for competitive advantage in firms. Organ. Behav. Hum. Dec. Process. 82, 150–169 (2000). source
- Not checked — no full text of the sourcecites [13] Hansen, M. T. The search-transfer problem: the role of weak ties in sharing knowledge across organization subunits. Admin. Sci. Q. 44, 82–111 (1999). source
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Third, our analysis treats the effects of firm-wide remote work on peoples' collaboration networks and communication media usage as separate, whereas these two types of effects may interact and exacerbate one another.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
In the paper
“Even if we were able to measure productivity and innovation, the impacts of network structure and communication media choice on performance are likely contingent on a number of factors, including the type of task a given team/organization is trying to complete [56][57][58][59] .”
What the sources say
- Not matchedcites [56][57][58]
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
- Not matched
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“our results suggest that firm-wide remote work ossified workers' ego networks, made the network more fragmented and made each fragment more clustered.”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- The authors state this as an assumption: The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“although we believe that changes to workers' communication networks and media will affect productivity and innovation”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“We expect that the effects we observe on workers' collaboration and communication patterns will impact productivity and, in the long-term, innovation.”
hedgeddirect- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. It may state two separate claims as one.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“On the basis of these examples, one might conclude that the current enthusiasm for remote work may not ultimately translate into a long-lasting shift to remote work for the majority of firms.”
hedgedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: fails — It may be too vague to check against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may be too vague to check against evidence. The paper’s conclusions may not depend on it.
In the paper
“Although we have taken steps to verify the plausibility of these assumptions and tested the robustness of our results to an alternative matching procedure 60 (details of which are provided in the Methods), they are assumptions nonetheless.”
What the sources say
- Not matchedcites [60] Athey, S., Mobius, M. M. & Pál, J. The impact of aggregators on Internet news consumption. Preprint at SSRN https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2897960 (2017).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. It may state two separate claims as one.
- Not matched
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“However, in June 2020, both employees who were and were not working remotely before the COVID-19 pandemic were in the same potential outcome state (firm-wide remote work), and therefore matching on time-varying behavioural outcomes improves the credibility of our identifying assumptions.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“This research was reviewed and classified as exempt by the Massachusetts institute of Technology (MIT) Committee on the Use of Humans as Experimental Subjects (that is, MIT's Institutional Review Board), because the research was secondary use research involving the use of de-identified data.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
- Rests on an assumption: The use of the data is compliant with US employee privacy laws.
- Rests on an assumption: Microsoft provides employees with appropriate notice of its use of Workplace Analytics, and sets strict controls over the collection and use of such data.
A conclusion the paper draws from its own results — it cites no other source for it, so there is none to check. The quote shows it is in the paper.
In the paper
“Since we study all U.S. employees whose behavior is recorded by Workplace Analytics, our sample is by definition representative.”
boosted- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. The paper may give no reason why it holds. It may state two separate claims as one.
- Rests on an assumption: Workplace Analytics is widely adopted within Microsoft.
In the paper
“To test the robustness of our analysis, we re-estimate our main DiD specification on an alternate matched sample of employees who worked remotely before the COVID-19 pandemic, which is constructed using a more extensive matching procedure introduced in ref. 60 .”
What the sources say
- Not matchedcites [60] Athey, S., Mobius, M. M. & Pál, J. The impact of aggregators on Internet news consumption. Preprint at SSRN https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2897960 (2017).
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
- Not matched
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“To make this identifying assumption more plausible, we use the CEM procedure described below.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Viewing this shift as a natural experiment in which some workers were already working remotely before the pandemic enables us to separate the effects of firm-wide remote work from other pandemic-related confounding factors.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
- Rests on an assumption: The COVID-19 pandemic caused a rapid shift to full-time remote work for many information workers.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Participants were not allocated into experimental groups since our study was observational.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Our ability to causally identify both ATTs is predicated on a number of identifying assumptions, some of which are standard in DiD analyses and some of which are specific to our research setting.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
The paper states this without a source or data behind it here, so there is nothing to check it against. The quote shows it is in the paper.
In the paper
“In a standard matched DiD analysis, control and treatment units would be matched on the basis of pretreatment behaviour.This type of matching is not appropriate in our context, given that employees who did and did not work remotely before the COVID-19 pandemic are by definition in different potential outcome states in February.”
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
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What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Here, we use rich data on the emails, calendars, instant messages, video/audio calls and workweek hours of 61,182 US Microsoft employees over the first six months of 2020 to estimate the causal effects of firm-wide remote work on collaboration and communication.”
- Also stated in: § Study description · plain
“This study uses quantitative quasi-experimental data to measure the effects of remote work on information workers' collaboration and communication practices.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
- Also stated in: § Study description · plain
A claim is checked only against the cited paper’s full text, never its abstract, and none is available for its sources.
In the paper
“However, during the COVID-19 pandemic, workers and firms have invested in the physical and human capital required to support remote work 63 and innovation has shifted toward new technologies that support remote work 64 .”
What the sources say
- Not checked — no full text of the sourcecites [63] Barrero, J. M., Bloom, N. & Davis, S. J. Why working from home will stick. Working Paper (Univ. Chicago, Becker Friedman Institute for Economics, 2020). source
- Not checked — no full text of the sourcecites [64] Bloom, N., Davis, S. J. & Zhestkova, Y. COVID-19 shifted patent applications toward technologies that support working from home. Working Paper (Univ. Chicago, Becker Friedman Institute for Economics, 2020). source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“In other words, provided that any differences in how the two groups would have evolved in the absence of the pandemic or how they are affected by the pandemic are entirely explained by the employee characteristics we match on, then the CEM-based results are valid.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: fails — The paper may give no reason why it holds.
Probably not a substantial claim. The paper may give no reason why it holds.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“For our analyses that use coarsened exact matching, employees for whom there are no matches (i.e., they are 'treatment' employees in a bucket with no 'control' employees or vice-versa) are excluded from our analysis.This results in 105 Microsoft employees being excluded from these analyses.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“s.e.values are clustered at the team level.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“Observations are weighted using coarsened exact matching (CEM) weights, and standard errors are clustered at the level of an employee's manager.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
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Probably not a substantial claim. It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“In all cases, the time series appear to move in parallel both before the transition to remote work, and once the transition to remote work concluded, suggesting that this identifying assumption is reasonable.”
hedged- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
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It may state two separate claims as one.
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“For privacy reasons, we do not have access to demographic variables such as age and gender.”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it.
The authors state this as an assumption.
The identifying assumptions of the modified difference-in-differences model are satisfied or plausible.
“subject to the validity of our identifying assumptions”
“Provided that the identifying assumptions of the DiD model are satisfied”
“The time series trends shown in Fig. 1 suggest that the identifying assumptions of our modified DiD model are plausible”
The authors state this as an assumption.
The non-WFH-related aspects of COVID-19 affect both treated and untreated units in a way that the modified difference-in-differences model can account for.
“introducing additional identifying assumptions such that it is possible to draw causal inferences in the presence of an additional shock (in our case, the non-WFH-related aspects of COVID-19) that affects both treated and untreated units, and is concurrent with the exogenous shock(s) to our treatment variables.”
The authors state this as an assumption.
The time series for treated and untreated workers would have evolved in parallel absent the treatment for both treatment variables.
“First, we assume that, for both of our 'treatment' variables, the time series for 'treated' and 'untreated' workers would have evolved in parallel absent the treatment.”
The authors state this as an assumption.
The timing of the switch to remote work is independent of employees' outcomes (strict exogeneity).
“Second, we assume strict exogeneity, that is, that the timing of the switch to remote work must be independent of employees' outcomes.”
The authors state this as an assumption.
Workers' remote work status before the pandemic and the percentage of workers' colleagues that work remotely before the pandemic are independent of how they are affected by the pandemic.
“However, we do need to assume that workers' remote work status before the pandemic and the percentage of workers' colleagues that work remotely before the pandemic are independent of how they are affected by the pandemic.”
The authors state this as an assumption.
Conditional on the CEM procedure, employees' pre-pandemic remote work status and the percentage of colleagues working remotely were independent of the effects of ego remote work and collaborator remote work on their work outcomes.
“If we wanted to interpret the ATTs that we estimate from those employees that started WFH due to the pandemic as average treatment effects, we would also need to assume that, conditional on the CEM procedure described below, employees' pre-pandemic remote work status and the percentage of colleagues working remotely were independent of the effects of ego remote work and collaborator remote work on”
The authors state this as an assumption.
Ego remote work effects, collaborator remote work effects and non-remote-work-related COVID-19 effects are additively separable.
“Finally, we assume that ego remote work effects, collaborator remote work effects and non-remote-work-related COVID-19 effects are additively separable.”
The paper relies on this without support.
The use of the data is compliant with US employee privacy laws.
“The use of the data is compliant with US employee privacy laws.”
The paper relies on this without support.
Microsoft provides employees with appropriate notice of its use of Workplace Analytics, and sets strict controls over the collection and use of such data.
“Microsoft provides employees with appropriate notice of its use of Workplace Analytics, and sets strict controls over the collection and use of such data.”
The paper relies on this without support.
Workplace Analytics is widely adopted within Microsoft.
“Workplace analytics is widely adopted within Microsoft.”
The paper relies on this without support.
The COVID-19 pandemic caused a rapid shift to full-time remote work for many information workers.
“The coronavirus disease 2019 (COVID-19) pandemic caused a rapid shift to full-time remote work for many information workers.”
The authors state this as an assumption.
The parallel trends assumption required by the modified DiD model holds.
“the 'parallel trends' assumption that is required by our modified DiD model”
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“Collaboration is a critical twenty-first century skill, and the workforces of the future will be increasingly driven by people who can work in teams to solve complex problems (Yang et al., 2022).”
From A Feasibility and Implementation Integrity Study of the Community Builder (CoBi): An AI-based Collaboration Support System in K-12 Classrooms (2025) · cites this paper as Yang et al., 2022
Experimental — accuracy not yet measuredThe cited source says what the claim attributes to it.
In the citing paper
“This can make it harder for employees to acquire and share information53.”
From Understanding and shaping the future of work with self-determination theory (2022) · cites this paper as [53]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
Rated minor: it would not touch a result — a value no result rests on, a p-value that stays on the same side of the significance level, or a conflict that is clerical, resolved elsewhere in the paper, or outside its own findings.
In the paper
§ CEM.
“The 97 (<0.2%) employees in strata without both non-remote and remote employees before the COVID-19 pandemic were discarded from our sample.”
§ Data exclusions
“For our analyses that use coarsened exact matching, employees for whom there are no matches (i.e., they are 'treatment' employees in a bucket with no 'control' employees or vice-versa) are excluded from our analysis.This results in 105 Microsoft employees being excluded from these analyses.”
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Cited by
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Understanding and shaping the future of work with self-determination theory
Gagné, M., Parker, S. K., Griffin, M. A., Dunlop, P. D., Knight, C., Klonek, F. E., & Parent-Rocheleau, X. (2022) · Nature Reviews Psychology · doi:10.1038/s44159-022-00056-w · Cited by 434
Post-Pandemic Office Work: Perceived Challenges and Opportunities for a Sustainable Work Environment
Chafi, M. B., Hultberg, A., & Yams, N. B. (2021) · Sustainability · doi:10.3390/su14010294 · Cited by 323
Hybrid working from home improves retention without damaging performance
Bloom, N., Han, R., & Liang, J. (2024) · Nature · doi:10.1038/s41586-024-07500-2 · Cited by 315
“This is an important result given the evidence that fully remote working can damage employee development and promotions 14,17,18 .”
Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work
DeFilippis, E., Impink, S. M., Singell, M., Polzer, J., & Sadun, R. (2020) · doi:10.3386/w27612 · Cited by 273
Work-from-home is here to stay: Call for flexibility in post-pandemic work policies
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Digital knowledge sharing and creative performance: Work from home during the COVID-19 pandemic
Tønnessen, Ø., Dhir, A., & Flåten, B.-T. (2021) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2021.120866 · Cited by 262
“Immediately, an overwhelming majority of knowledge workers had no other choice but to switch to the WFH practice overnight (Yang et al., 2020).”
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Gibbs, M., Mengel, F., & Siemroth, C. (2023) · Journal of Political Economy Microeconomics · doi:10.1086/721803 · Cited by 191
Remote collaboration fuses fewer breakthrough ideas
Lin, Y., Frey, C. B., & Wu, L. (2023) · Nature · doi:10.1038/s41586-023-06767-1 · Cited by 219
“It follows that scientists in on-site teams are better placed to fuse knowledge and conceive the next break-through idea 12,19,20 , whereas they tend to coordinate technical work and develop established ideas when switching to remote 13,21 .”
BackgroundWorking from Home Around the World
Aksoy, C. G., Barrero, J. M., Bloom, N., Davis, S. J., Dolls, M., & Zarate, P. (2022) · National Bureau of Economic Research · doi:10.3386/w30446 · Cited by 236
Global work in a rapidly changing world: Implications for MNEs and individuals
Lazarova, M. B., Caligiuri, P., Collings, D. G., & Cieri, H. D. (2022) · Journal of World Business · doi:10.1016/j.jwb.2022.101365 · Cited by 161
“For example, one study found that the shift to remote work resulted in more static and siloed collaboration networks, with fewer bridges between disparate members of the network (Yang et al., 2021).”
BackgroundHow Remote Work Changes the World of Work
Leonardi, P. M., Parker, S. H. S., & Shen, R. (2023) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-091922-015852 · Cited by 154
Home sweet home: Working from home and employee performance during the COVID-19 pandemic in the UK
Deole, S. S., Deter, M., & Huang, Y. (2022) · Labour Economics · doi:10.1016/j.labeco.2022.102295 · Cited by 139
From forced Working-From-Home to voluntary working-from-anywhere: Two revolutions in telework
Šmite, D., Moe, N. B., Klotins, E., & González‐Huerta, J. (2022) · Journal of Systems and Software · doi:10.1016/j.jss.2022.111509 · Cited by 155
Working Remotely? Selection, Treatment, and the Market for Remote WorkPreprint
Emanuel, N., & Harrington, E. (2023) · SSRN Electronic Journal · doi:10.2139/ssrn.4466130 · Cited by 90
Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work
DeFilippis, E., Impink, S. M., Singell, M. H., Polzer, J. T., & Sadun, R. (2020) · Humanities and Social Sciences Communications · doi:10.1057/s41599-022-01190-9 · Cited by 380
“For example, Yang et al. (2021) note that some fi rms may have adopted a “ hybrid work model ” in response to the pandemic in which employees spend part of their week working remotely and the other part working in the of fi ce.”
BackgroundInfluential“Am I Next?” The Spillover Effects of Mega-Threats on Avoidant Behaviors at Work
Leigh, A., & Melwani, S. (2022) · Academy of Management Journal · doi:10.5465/amj.2020.1657 · Cited by 99
Nieuwerburgh, S. V. (2022) · Real Estate Economics · doi:10.1111/1540-6229.12422 · Cited by 84
Is Hybrid Work the Best of Both Worlds? Evidence from a Field ExperimentPreprint
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“Given that one of the major concerns about WFH is that it will cause more siloes to emerge relative to workplace communication (Yang et al., 2021), these results suggest that intermediate levels of hybrid work”
BackgroundMethodResultInfluentialThe impact of geographical distance on learning through collaboration
van der Wouden, F., & Youn, H. (2022) · Research Policy · doi:10.1016/j.respol.2022.104698 · Cited by 84
Hammi, B., Zeadally, S., & Pérez, A. J. (2023) · IEEE Internet of Things Magazine · doi:10.1109/iotm.001.2200244 · Cited by 72
“However, according to [7] collaborative work between colleagues suffers when they work remotely especially that informal chats during breaks are a boost for innovations (e.g., Google’s Street View and Gmail).”
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BackgroundTowards a Metaverse Workspace: Opportunities, Challenges, and Design Implications
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MethodKawakami, A., Chowdhary, S., Iqbal, S. T., Liao, Q. V., Olteanu, A., Suh, J., & Saha, K. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3610207 · Cited by 79
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Commuting and innovation: Are closer inventors more productive?
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“As a result, research on remote work in the aftermath of COVID-19 is increasing, and remote work has become a topic of great scholarly interest (e.g., Brynjolfsson et al., 2020; Ozimek, 2020; Popovici, 2020; Ferreira et al., 2021; Wang et al., 2021; Pokojski et al., 2022; Yang et al., 2022).”
BackgroundRisk, Resilience and Reward: Impacts of Shifting to Digital Sex Work
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“Microsoft’s company-wide WFA policies during the COVID19 pandemic can be treated as a valuable natural experiment1.”
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Editorial: Innovative Data – Use-Cases in Management Accounting Research and Practice
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“Research on information flows has been published, by Yang et al. (2022).”
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“, email) in terms of media richness, and collaboration becomes more siloed [50].”
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ChatGPT and Beyond: Exploring the Responsible Use of Generative AI in the Workplace
Söllner, M., Arnold, T., Benlian, A., Bretschneider, U., Knight, C., Ohly, S., Rudkowski, L., Schreiber, G., & Wendt, D. H. (2025) · Business & Information Systems Engineering · doi:10.1007/s12599-025-00932-8 · Cited by 61
“The reduction in social contact could also hamper learning and network establishment, promoting professional isolation and stagnating career progression (Yang et al. 2022).”
Employee innovation during office work, work from home and hybrid work
Gibbs, M. J., Mengel, F., & Siemroth, C. (2024) · Scientific Reports · doi:10.1038/s41598-024-67122-6 · Cited by 36
Unveiling fine-scale urban third places for remote work using mobile phone big data
Li, W., Zhang, E., & Long, Y. (2024) · Sustainable Cities and Society · doi:10.1016/j.scs.2024.105258 · Cited by 36
Location-Independent Organizations: Designing Collaboration Across Space and Time
Rhymer, J. (2022) · Administrative Science Quarterly · doi:10.1177/00018392221129175 · Cited by 44
“The pandemic has also impacted the nature and individual experience of work, an important and active area of ongoing research (e.g., Bojinov, Choudhury, and Lane, 2021; Larson et al., 2021; Yang et al., 2022).”
BackgroundCollaboration Tools for Developers
Jackson, V., van der Hoek, A., Prikladnicki, R., et al. (2022) · IEEE Software · doi:10.1109/ms.2021.3132137 · Cited by 35
Knowledge seeking and anonymity in digital work settings
Mickeler, M. A., Khashabi, P., Kleine, M., & Kretschmer, T. (2023) · Strategic Management Journal · doi:10.1002/smj.3504 · Cited by 34
“…work can cause employees to rely mainly on their existing strong ties (Bernstein et al., 2020), which leads to more static and siloed networks (Yang et al., 2022), and makes it especially hard for newcomers and members with inferior network positions to create new ties and access new…”
Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work Technologies
Duckert, M., Barkhuus, L., & Bjørn, P. (2023) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3580899 · Cited by 41
“Thepandemic introduced new ways of working, and as health restrictions are being lifted in most countries, several organizations are using the pandemic to reflect and rethink the nature of the work-place, including the use of cooperative technologies (REF Duckert et al., 2022) [105].”
BackgroundRemote agile: Problems, solutions, and pitfalls to avoid
Reunamäki, R., & Fey, C. F. (2022) · Business Horizons · doi:10.1016/j.bushor.2022.10.003 · Cited by 33
The effect of co-location on human communication networks
Carmody, D., Mazzarello, M., Santi, P., Harris, T., Lehmann, S., Abbiasov, T., Dunbar, R., & Ratti, C. (2022) · Nature Computational Science · doi:10.1038/s43588-022-00296-z · Cited by 33
From travel to virtual work: The transitional experiences of global workers during Covid-19
Jooss, S., Conroy, K. M., & McDonnell, A. (2022) · International Business Review · doi:10.1016/j.ibusrev.2022.102052 · Cited by 39
“…will arguably be subject to how well they manage the post-transition period and cope with the ongoing Covid-19 challenges faced which may be heavily impacted by one ’ s own personal circumstances and organisational contexts (Carnevale & Hatak, 2020; Jackowska & Lauring, 2021; Yang et al., 2022).”
Qu, J., & Yan, J. (2022) · Asia Pacific Journal of Human Resources · doi:10.1111/1744-7941.12353 · Cited by 33
“The outbreak of the COVID-19 pandemic boosted an unprecedentedly massive and rapid shift of people’s work routines (Bartram and Cooke 2022; Yan et al. 2021).”
BackgroundVirtual meetings and wellbeing: insights from the COVID-19 pandemic
Standaert, W., Thunus, S., & Schoenaers, F. (2022) · Information Technology and People · doi:10.1108/itp-01-2021-0022 · Cited by 34
Chai, D. S., & Park, S. (2022) · Human Resource Development International · doi:10.1080/13678868.2022.2047250 · Cited by 37
The impact of digital tools on sales-marketing interactions and perceptions
Biemans, W. G. (2023) · Industrial Marketing Management · doi:10.1016/j.indmarman.2023.10.015 · Cited by 51
Sensible Leaders and Hybrid Working: Challenges for Talent Management
da Silva, A. B., Sirvent, F. C., & Darós, L. C. (2022) · Sustainability · doi:10.3390/su142416883 · Cited by 52
Gan, J., Zhou, Z. E., Tang, H., Ma, H., & Gan, Z. (2022) · The International Journal of Human Resource Management · doi:10.1080/09585192.2022.2079953 · Cited by 36
Ma, J., Dong, Y., Huang, Z., Mietchen, D., & Li, J. (2022) · International World Wide Web Conference (WWW) · doi:10.1145/3485447.3512139 · Cited by 31
“Other works investigated the causal effect of peoples’ behaviors during COVID-19 on different variables, such as how working at home affects collaboration [50], and how peoples’ mobility and awareness affect COVID-19 infection [48].”
BackgroundGaravand, A., Jalali, S., Talebi, A. H., & Sabahi, A. (2022) · Informatics in Medicine Unlocked · doi:10.1016/j.imu.2022.101119 · Cited by 36
“Since the workload and activities of healthcare organizations have increased during COVID-19, and because teleworking is not limited to office hours, healthcare organizations will have more power to respond to the emergency needs of patients and accelerate and facilitate the provision of services [40].”
Nurturing teamwork and team dynamics in a hybrid work model
Buła, P., Thompson, A. E., & Żak, A. (2024) · Central European Management Journal · doi:10.1108/cemj-12-2022-0277 · Cited by 41
Torres, F. J. A., & Schiuma, G. (2022) · European Journal of Innovation Management · doi:10.1108/ejim-05-2022-0244 · Cited by 36
The new geography of remote jobs in Europe
Luca, D., Özgüzel, C., & Wei, Z. (2024) · Regional Studies · doi:10.1080/00343404.2024.2352526 · Cited by 27
“In the United States – one of the countries where the new emerging patterns of work have been studied the most – around one-third of all workers took up remote working during the first months of 2020 (Yang et al., 2022).”
Dam-Krogh, E. P., Rupp, R. F., Clausen, G., & Toftum, J. (2024) · Journal of Building Engineering · doi:10.1016/j.jobe.2024.108911 · Cited by 38
Working from Home with Flexible and Permeable Boundaries
Seeber, I., & Erhardt, J. R. (2023) · Business & Information Systems Engineering · doi:10.1007/s12599-023-00801-2 · Cited by 43
Chu, C.-C., & Chou, C.-Y. (2024) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2024.104053 · Cited by 34
The Evolution of Work from Home
Barrero, J. M., Bloom, N., & Davis, S. J. (2023) · National Bureau of Economic Research · doi:10.3386/w31686 · Cited by 25
Ramachandran, R., Babu, V., & Murugesan, V. P. (2023) · Benchmarking An International Journal · doi:10.1108/bij-04-2022-0272 · Cited by 48
Managerial hierarchy in AI-driven organizations
Baumann, O., & Wu, B. (2023) · Journal of Organization Design · doi:10.1007/s41469-023-00147-9 · Cited by 30
“For example, how should organizations adapt their structures and processes to embrace remote and hybrid work (Choud-hury et al. 2020a, b; Choudhury et al. 2021; Yang et al. 2021)?”
BackgroundTaskin, L., Klinksiek, I. D., & Ajzen, M. (2023) · New Technology Work and Employment · doi:10.1111/ntwe.12271 · Cited by 28
Does working from home work? A natural experiment from lockdowns
Shen, L. (2022) · European Economic Review · doi:10.1016/j.euroecorev.2022.104323 · Cited by 25
New Technology and Loss of Paid Employment among Older Workers: Prospective Cohort Study
Sundstrup, E., Meng, A., Ajslev, J. Z. N., Albertsen, K., Pedersen, F., & Andersen, L. L. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19127168 · Cited by 27
Ali, A. A. A., Alzoraiki, M., & Aghbas, N. S. M. A. (2022) · International Journal of Intellectual Human Resource Management (IJIHRM) · doi:10.46988/ijihrm.03.01.2022.004 · Cited by 29
In-person, hybrid or remote? Employers’ perspectives on the future of work post-pandemic
Tahlyan, D., Mahmassani, H. S., Stathopoulos, A., et al. (2024) · Transportation Research Part A Policy and Practice · doi:10.1016/j.tra.2024.104273 · Cited by 25
Return-to-Office MandatesPreprint
Ding, Y., & Ma, M. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.4675401 · Cited by 27
Liu, S., & Su, Y. (2022) · SSRN Electronic Journal · doi:10.2139/ssrn.4109630 · Cited by 25
Focused Time Saves Nine: Evaluating Computer–Assisted Protected Time for Hybrid Information Work
Swain, V. D., Hernandez, J., Houck, B., Saha, K., Suh, J., Chaudhry, A., Cho, T., Guo, W., Iqbal, S. T., & Czerwinski, M. P. (2023) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581326 · Cited by 25
“In particular, having CAP time shielded them from availability demands [86].”
BackgroundSocial Support as Technostress Inhibitor
Lanzl, J. (2023) · Business & Information Systems Engineering · doi:10.1007/s12599-023-00799-7 · Cited by 26
Blau, G. J., Goldberg, D., & Kyser, D. (2023) · Journal of Workplace Behavioral Health · doi:10.1080/15555240.2023.2178448 · Cited by 45
“This data was collected during the pandemic, and research (Yang et al., 2022) has shown that remote work has made collaboration more difficult during the pandemic, as well as leading to a decline in relatedness needs being met, e.”
BackgroundTao, Y., You, S., Zhu, J., & You, F. (2024) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2024.141083 · Cited by 23
Reflections on the post-Covid city
Glaeser, E. L. (2022) · Cambridge Journal of Regions Economy and Society · doi:10.1093/cjres/rsac039 · Cited by 23
Roy, J. P. (2022) · Canadian Public Administration · doi:10.1111/capa.12475 · Cited by 23
“Similarly, emerging empirical research examining remote work experiences during the pandemic can also provide fresh insights into one important dimension of current and future hybrid models (Yang et al., 2021).”
BackgroundComputer-Supported Cooperative Work – Revisited
Bullinger, A. C., Koch, M. R., Möslein, K. M., & Richter, A. (2021) · i-com · doi:10.1515/icom-2021-0028 · Cited by 23
“Yang et al. [67] present another interesting very large dataset from Microsoft from which they conclude that work from home resulted in less collaboration hours and more focus hours – and caused people to shift from scheduled meetings (including online meetings) to more messaging.”
BackgroundHome Sweet Home: Working from home and employee performance during the COVID-19 pandemic in the UKPreprint
Deole, S. S., Deter, M., & Huang, Y. (2021) · SSRN Electronic Journal · doi:10.2139/ssrn.3792236 · Cited by 22
Digital Resilience: How Work-From-Home Readiness Affects Firm PerformancePreprint
Bai, J. J., Brynjolfsson, E., Jin, W., Steffen, S., & Wan, C. (2020) · SSRN Electronic Journal · doi:10.2139/ssrn.3616893 · Cited by 27
Collectives and Their Artifact Ecologies
Korsgaard, H., Lyle, P., Saad-Sulonen, J., Klokmose, C. N., Nouwens, M., & Bødker, S. (2022) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3555533 · Cited by 33
“…new headings inside and outside CSCW, e.g. in relation to workspace awareness [e.g. 37, 69], spatial organization of people in instanced collaboration [e.g. 68], various cross-device and mixed-focus collaboration studies [e.g. 42, 76] and the present upsurge in remote collaboration [e.g. 43, 101].”
BackgroundHow Do Different Remote Work Arrangements Impact Employee Job Satisfaction and Retention?Preprint
Makridis, C. A., & Schloetzer, J. D. (2022) · SSRN Electronic Journal · doi:10.2139/ssrn.4016657 · Cited by 22
The Effects of Temporal Distance on Intra-Firm Communication: Evidence from Daylight Savings Time
Chauvin, J., Choudhury, P., & Fang, T. P. (2020) · Organization Science · doi:10.1287/orsc.2023.17558 · Cited by 41
Gulliksen, J., Lilliesköld, J., & Stenbom, S. (2022) · Interacting with Computers · doi:10.1093/iwc/iwac034 · Cited by 31
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Physical Work Environments: An Integrative Review and Agenda for Future Research
Oyedeji, B. A., Ko, Y. H., & Lee, S. (2025) · Journal of Management · doi:10.1177/01492063251315703 · Cited by 54
Why Does Working from Home Vary Across Countries and People?
Zarate, P., Dolls, M., Davis, S. J., Bloom, N., Barrero, J. M., & Aksoy, C. G. (2024) · National Bureau of Economic Research · doi:10.3386/w32374 · Cited by 20
Gao, M., Li, Z., Li, R., Cui, C.-H., Chen, X., Ye, B., Li, Y., Gu, W., Gong, Q., Wang, X., et al. (2023) · Patterns · doi:10.1016/j.patter.2023.100839 · Cited by 18
“According to Yang et al., 65 the shift to firm-wide remote work made it more difficult for workers who serve as SH spanners to benefit from new network connections.”
BackgroundAttractive Workplaces: What Are Engineers Looking for?
Moe, N. B., Stray, V. G., Šmite, D., et al. (2023) · IEEE Software · doi:10.1109/ms.2023.3276929 · Cited by 20
“The reasons for this can be manifold, including decreased collaboration, community feeling, and sense of belonging 11,12 because of the inability of the recent hires to develop meaningful relationships, delayed decisions on changing jobs during the pandemic, and aggressive actions of job hunters.”
BackgroundŽužul, T., Pahnke, E. C., Larson, J., Bourke, P., Caurvina, N., Shah, N. P., Amini, F., Weston, J., Park, Y., Vogelstein, J. T., et al. (2024) · Management Science · doi:10.1287/mnsc.2022.02797 · Cited by 46
Self-citationCosta, G. G., Bortoluzzi, G., & Černe, M. (2022) · Management Research Review · doi:10.1108/mrr-03-2022-0204 · Cited by 22
Metadata
- Authors
- Yang, L., Holtz, D., Jaffe, S., Suri, S., Sinha, S., Weston, J., Joyce, C., Shah, N., Sherman, K., Hecht, B., & Teevan, J.
- Affiliations
- Microsoft (United States) (US)
- Massachusetts Institute of Technology (US)
- Corresponding author
- Yang, Longqi
- ORCID
- Venue
- Nature Human Behaviour
- Published
- 2021-09-09
- Volume
- 6
- Issue
- 1
- Pages
- 43-54
- ISSN
- 2397-3374 (ISSN-L)
- OpenAlex
- W3045635324
- Cited by
- 789
- References
- 74
- Citations by year
- 2026: 129 · 2025: 168 · 2024: 169 · 2023: 173 · 2022: 123 · 2021: 20
- FWCI
- 167.90
- Type
- journal article
- Language
- en
- Update notices
- correction (2021-10-05)
- Open access
- green
- arxiv.org
- Licence
- Locations
- Nature Human Behaviour (publishedVersion)
- PubMed (publishedVersion)
- arXiv (Cornell University) (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- Leonard N. Stern School of Business, New York University
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
- Keywords
- remote work, collaboration networks, information professionals, COVID-19 pandemic, synchronous communication, asynchronous communication, communication media, workplace communication
- MeSH terms
- Information Technology, Teleworking, COVID-19, SARS-CoV-2, Communicable Disease Control, Communication, Cooperative Behavior, Employment, Humans, Organizational Policy
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
A language model drew the claims from the paper on 2026-10-11, under version 3 of the claim definition (model deepseek-v4.1-flash, prompt extract-v3).
A second model labelled each claim on 2026-10-11 (model jev-1.13-20260917, definition revision gold-guideline-v0.2).
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Statistics and arithmetic are recomputed, not judged.
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