Resistant Groups in Enterprise System Implementations: A Q-Methodology Examination

Klaus, Tim; Wingreen, Stephen C; Blanton, J Ellis

doi:10.1057/jit.2009.7

Cited by 71ERP Systems Implementation and ImpactTechnology Adoption and User BehaviourQ Methodology Applications

Resistant Groups in Enterprise System Implementations: A Q-Methodology Examination

Klaus, Tim, Wingreen, Stephen C, Blanton, J Ellis·2010·Journal of Information Technology

DOI 10.1057/jit.2009.7

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Abstract

This paper is an initial investigation into types of user resistance and the management strategy expectations of users in a mandatory adoption setting. Despite its relationship to adoption, relatively little is known about user resistance. User resistance is investigated in the Enterprise System (ES) environment because the complexity and richness of ES leads users to manifest a large range of resistant behaviors and beliefs. Using Concourse Theory and Q-methodology, ES users are interviewed followed by the development of a Q-sort questionnaire, which was distributed to ES users. The results reveal eight user groups and address the management strategies preferred by each group. The results have implications for both research in the field of user resistance and adoption, and practitioners involved in system implementation.

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Adopting Q-methodology in IS research has proven valuable to investigate differences in decision-making of project managers, to segment the e-commerce industry based on subjective assessment, and to explore user resistance in enterprise implementation.
“Specifically, adopting a Q-methodology in IS research has proven to be valuable to investigate differences in the decision-making of project managers (Tractinsky and Jarvenpaa 1995), to segment the ecommerce industry based on the subjective assessment of e-commerce providers (Storey et al. 2000), and to explore user resistance in enterprise implementation (Klaus et al. 2010).”
From How affordances of chatbots cross the chasm between social and traditional enterprise systems (2020) · cites this paper as Klaus et al. 2010

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Examining user resistance and management strategies in enterprise system implementations
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Authors: Klaus, T., Wingreen, S. C., & Blanton, J. E.
Affiliations: Texas A&M University – Corpus Christi (US)
Troy University (US)
University of South Florida (US)
ORCID: Wingreen, Stephen C
Venue: Journal of Information Technology
Publisher: SAGE Publications
Published: 2010-03
Volume: 25
Issue: 1
Pages: 91-106
ISSN: 0268-3962 (ISSN-L)
1466-4437
DOI: 10.1057/jit.2009.7
OpenAlex: W2002631807
Semantic Scholar: 7baeb6b03c67adf49fd0482308b16caa348d6450
Cited by: 71
References: 61
Citations by year: 2026: 2 · 2025: 5 · 2024: 4 · 2023: 5 · 2022: 4 · 2021: 2 · 2020: 3 · 2019: 3 · 2018: 6 · 2017: 6 · 2016: 4 · 2015: 2 · 2014: 7 · 2013: 7 · 2012: 6
FWCI: 11.41
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Journal of Information Technology (publishedVersion)
Journal of the Association for Information Systems (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Decision Sciences › Management Science and Operations Research › Q Methodology Applications
Keywords: user resistance, enterprise systems, mandatory adoption, management strategies, system implementation, Q methodology, user beliefs

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Resistant Groups in Enterprise System Implementations: A Q-Methodology Examination

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