The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Lean Thinking—Banish Waste and Create Wealth in your Corporation
Open accessAbstract
Los procesos organizacionales están mediados por múltiples factores que inciden en su operatividad y determinan el alcance de sus propósitos, uno de estos factores es la estandarización, la cual, como campo de estudio de la ingeniería industrial examina la unificación de los procedimientos organizacionales, a fin de crear patrones de desempeño y establecer orientaciones sobre actividades y tiempos que componen cada proceso vinculado a la prestación de un servicio. Por tanto, el análisis de la cuestión se centró en proponer un modelo de gestión de procesos en la Universidad ECCI que, con fundamento en Lean thinking, permitiera estandarizar los tiempos de respuesta a las solicitudes y disminuir demoras en la solución de las peticiones; a partir de la consulta de la literatura disponible en distintas fuentes de carácter académico, ingenieril, investigativo y procedimental. La mencionada consulta y la aplicación de distintas herramientas de Lean Service permitió someter tres procesos de la IES a un modelo experimental organizado en Diagramas de flujo y DOP, para hacer efectivo el seguimiento mediante análisis de desempeño de los procesos, mapas VSM y Lean Six Sigma, con un enfoque particularizante en mudas y valor añadido. De esta manera, apoyados en el paradigma pospositivista en el que las realidades son susceptibles de reflexión y los resultados considerados como probablemente verdaderos y una propuesta metodológica descriptiva, los procesos objeto de estudio fueron plasmados…
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Citations
Cites
Morgan, G. (1986) · Cited by 5,650
Los paradigmas de la investigación científica
Américas, U. D. L., & Ramos, C. A. (2015) · Avances en Psicología · doi:10.33539/avpsicol.2015.v23n1.167 · Cited by 178
Lean Service: Reassessment of Lean Manufacturing for Service Activities
Andrés, E. M., González-Requena, I., & Sanz-Lobera, A. (2015) · Procedia Engineering · doi:10.1016/j.proeng.2015.12.463 · Cited by 125
Calidad en los servicios educativos
Senlle, A., & Gutiérrez, N. (2005) · Dialnet (Universidad de la Rioja) · Cited by 39
METODOLOGÍA DE LA INVESTIGACIÓN
Urréa, H. E. R., Cotto, J. J. R., Sánchez, J. L. O., Díaz, G. E. G., & Saldarriaga, G. (2022) · ACVENISPROH Académico · doi:10.47606/acven/aclib0017 · Cited by 33
Mejoras de Lean Manufacturing en los sistemas productivos
Tejeda, A. S. (2011) · Ciencia y Sociedad · doi:10.22206/cys.2011.v36i2.pp276-310 · Cited by 30
Using Hoshin Kanri to Improve the Value Stream
Cudney, E. A. (2013) · Productivity Press eBooks · doi:10.1201/b10246 · Cited by 29
EDUCATION FOR LEAN and LEAN FOR EDUCATION: A LITERATURE REVIEW
Vukadinovic, S., Djapan, M., & Mačužić, I. (2017) · DOAJ (DOAJ: Directory of Open Access Journals) · doi:10.18421/ijqr11.01-03 · Cited by 21
Cited by
Sorted by citations
Items 1,101–1,200 of 1,798
Bizuneh, B., & Omer, R. (2024) · Cogent Engineering · doi:10.1080/23311916.2024.2341538 · Cited by 21
Cunha, F., Dinis‐Carvalho, J., & Sousa, R. M. (2023) · Sustainability · doi:10.3390/su15010867 · Cited by 28
Implementing lean construction to improve quality and megaproject construction: a case study
Gartoumi, K. I., Aboussaleh, M., & Zaki, S. (2023) · Journal of Financial Management of Property and Construction · doi:10.1108/jfmpc-12-2022-0063 · Cited by 21
Kempton, J. (2006) · International Journal of Building Pathology and Adaptation · doi:10.1108/02630800610678850 · Cited by 21
Evidence-based decision making in lean software project management
Fitzgerald, B. F., Musiał, M., & Stol, K.-J. (2014) · ACM/IEEE International Conference on Software Engineering: Companion Proceedings (ICSE-Companion) · doi:10.1145/2591062.2591190 · Cited by 21
Lean implementation and a process approach – an exploratory study
Rymaszewska, A. (2017) · Benchmarking An International Journal · doi:10.1108/bij-02-2016-0018 · Cited by 21
Poshdar, M., González, V. A., Raftery, G. M., Orozco, F. A., & Cabrera‐Guerrero, G. (2018) · Automation in Construction · doi:10.1016/j.autcon.2018.03.025 · Cited by 21
Applying Lean in Process Innovation in Healthcare: The Case of Hip Fracture
Contreras, M. F. M., Chana-Valero, P., Suárez‐Barraza, M. F., Díaz, A. S., & García-García, E. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17155273 · Cited by 21
A lean strategy to performance measurement – reducing waste by measuring 'next' customer needs
Leong, M. S., & Tilley, P. (2008) · University of Southern Queensland ePrints (University of Southern Queensland) · Cited by 21
Towards the development of a conceptual design management model for remote sites
Kestle, L., & London, K. A. (2002) · Deakin Research Online (Deakin University) · Cited by 21
Target costing for supply chain management: An economic framework
Smith, W. I., & Lockamy, A. (2000) · Journal of Corporate Accounting & Finance · doi:10.1002/1097-0053(200011/12)12:1 · Cited by 21
Tashkinov, A. G. (2024) · Discover Artificial Intelligence · doi:10.1007/s44163-024-00186-5 · Cited by 31
Sketching the Landscape for Lean Digital Transformation
Ashrafian, A., Powell, D. J., Ingvaldsen, J. A., Dreyer, H. C., Holtskog, H., Schütz, P., Holmén, E., Pedersen, A., & Lodgaard, E. (2019) · IFIP advances in information and communication technology · doi:10.1007/978-3-030-30000-5_4 · Cited by 21
Customer value in lean product development: Conceptual model for incremental innovations
Santos, A. C. O., da Silva, C. E. S., Braga, R. A. D. S., Corrêa, J. É., & de Almeida, F. A. (2019) · Systems Engineering · doi:10.1002/sys.21514 · Cited by 21
Vadivel, S. M., Jauhar, S. K., & Sequeira, A. H. (2021) · Annals of Operations Research · doi:10.1007/s10479-020-03920-1 · Cited by 21
Lean thinking in lean times for education
Kakouris, A. P., Sfakianaki, E., & Tsioufis, M. (2021) · Annals of Operations Research · doi:10.1007/s10479-021-04055-7 · Cited by 21
Jain, M. S., Sudarsan, J. S., & Parija, P. P. (2023) · Environmental Science and Pollution Research · doi:10.1007/s11356-023-26445-z · Cited by 21
Palacios-Gazules, S., Giménez, G., & Castro, R. D. (2024) · International Journal of Lean Six Sigma · doi:10.1108/ijlss-06-2023-0103 · Cited by 21
The lean dealership – a vision for the future: “from hunting to farming”
Kiff, J. S. (2000) · Marketing Intelligence & Planning · doi:10.1108/02634500010327908 · Cited by 21
The state of value creation in the real-estate sector – lessons from lean thinking
Jylhä, T., & Junnila, S. (2014) · Property Management · doi:10.1108/pm-12-2012-0048 · Cited by 21
THE EFFECTIVENESS OF LEAN MANUFACTURING AUDITS IN MEASURING OPERATIONAL PERFORMANCE IMPROVEMENTS
Taggart, P., & Kienh�fer, F. (2013) · The South African Journal of Industrial Engineering · doi:10.7166/24-2-749 · Cited by 21
The Productive Ward and the Productive Operating Theatre
Bloodworth, K. (2011) · Journal of Perioperative Practice · doi:10.1177/175045891102100303 · Cited by 21
Atristain-Suárez, C. (2016) · Journal of International Business and Economics · doi:10.15640/jibe.v4n2a5 · Cited by 22
Modeling lean maintenance metric using incidence matrix approach
Gupta, S., Gupta, P., & Parida, A. (2017) · International Journal of Systems Assurance Engineering and Management · doi:10.1007/s13198-017-0671-z · Cited by 21
Applying Lean to Healthcare Delivery Processes - a Case-based Research
Matt, D. T., Arcidiacono, G., & Rauch, E. (2018) · International Journal on Advanced Science Engineering and Information Technology · doi:10.18517/ijaseit.8.1.4965 · Cited by 21
Haddadi, A., Salaj, A. T., Foss, M., & Klakegg, O. J. (2016) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2016.06.202 · Cited by 20
Implementing Lean Production to Promote Textile and Clothing Industry Sustainability
Maia, L. C., Alves, A. C., & Leão, C. P. (2019) · Springer eBooks · doi:10.1007/978-3-030-13515-7_11 · Cited by 20
An industrial application of the SMED methodology and other Lean Production tools
Costa, E. D., Sousa, R., Bragança, S., & Alves, A. D. (2013) · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · doi:10.13140/2.1.2099.5525 · Cited by 20
A mixed model study evaluating lean in the transformation of an Orthopaedic Radiology service
Martin, A. J., Hogg, P., & Mackay, S. J. (2012) · Radiography · doi:10.1016/j.radi.2012.09.005 · Cited by 20
Sabaghi, M., Rostamzadeh, R., & Mascle, C. (2014) · International Journal of Services and Operations Management · doi:10.1504/ijsom.2015.065977 · Cited by 20
Evaluation of Application of Lean Principles to Precast Concrete Bridge Beam Production Process
Senaratne, S., & Ekanayake, S. (2011) · Journal of Architectural Engineering · doi:10.1061/(asce)ae.1943-5568.0000063 · Cited by 20
Lean process management implementation through enhanced problem solving capabilities
Perumal, P. A., Megat, H., Hong, T. S., Razali, M. M., & Hamouda, A. M. S. (2010) · Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia) · doi:10.3926/jiem..v3n3.p447-493 · Cited by 20
Enhancing Aircraft Maintenance Services: A VSM Based Case Study
Stadnicka, D., & Ratnayake, R. M. C. (2017) · Procedia Engineering · doi:10.1016/j.proeng.2017.03.177 · Cited by 20
Apply Lean and Taguchi in Different Level of Variability of Food Flow Processing System
Noorwali, A. (2013) · Procedia Engineering · doi:10.1016/j.proeng.2013.08.285 · Cited by 20
ENHANCING PRODUCT INNOVATION THROUGH A CUSTOMER-CENTERED, LEAN FRAMEWORK
Welo, T., Olsen, T. O., & Gudem, M. (2012) · International Journal of Innovation and Technology Management · doi:10.1142/s0219877012500411 · Cited by 20
Reduction of Total Ownership Cost
Boudreau, M. W., & Naegle, B. R. (2003) · doi:10.21236/ada419826 · Cited by 20
Abstraction and Modelling of Agri-Food Chains as Complex Decision Making Systems
Bryceson, K. P., & Smith, C. S. (2008) · RePEc: Research Papers in Economics · doi:10.22004/ag.econ.49773 · Cited by 20
Survival in a collapsing economy: a case study of informal trading at a Zimbabwean flea market
Tamukamoyo, H. (2010) · University of the Witwatersrand, Johannesburg Institutional Repository on DSpace (University of the Witwatersrand, Johannesburg) · Cited by 20
Management and Production Engineering Review
Hamrol, A. (2018) · Management and Production Engineering Review · doi:10.24425/119398 · Cited by 20
Developing harmonized measures of the dynamics of organizations and work
Greenan, N., & Lorenz, E. (2013) · Edward Elgar Publishing eBooks · doi:10.4337/9780857933652.00020 · Cited by 20
El-Khalil, R. (2018) · Journal of Manufacturing Technology Management · doi:10.1108/jmtm-04-2018-0108 · Cited by 20
Agility Evaluation in the Rolling Industry: A Case Study
Sindhwani, R., Singh, P. L., Chopra, R., Sharma, K., Basu, A., Prajapati, D. K., & Malhotra, V. (2019) · Lecture notes in mechanical engineering · doi:10.1007/978-981-13-6412-9_70 · Cited by 20
A New Holistic Conceptual Framework for Leanness Assessment
Tayaksi, C., Sağnak, M., & Kazançoğlu, Y. (2020) · International Journal of Mathematical Engineering and Management Sciences · doi:10.33889/ijmems.2020.5.4.047 · Cited by 17
Rathore, B., Pundir, A. K., Iqbal, R., & Gupta, R. (2022) · Production Planning & Control · doi:10.1080/09537287.2022.2035447 · Cited by 23
Marin-Garcia, J. A., Garcia-Sabater, J. P., Perello-Marin, M. R., & Darós, L. C. (2009) · Intangible Capital · doi:10.3926/ic.2009.v5n4.p387-406 · Cited by 20
Business leadership in the digital age: IKEA’s story in the retail and consumer sector
Khan, M. R., & Sarkar, U. (2024) · Green Technologies and Sustainability · doi:10.1016/j.grets.2024.100081 · Cited by 27
Theoretical models for enhancing operational efficiency through technology in Nigerian businesses
Obiki-Osafiele, A. N., Efunniyi, C. P., Abhulimen, A. O., Osundare, O. S., Agu, E. E., & Adeniran, I. A. (2024) · International Journal of Applied Research in Social Sciences · doi:10.51594/ijarss.v6i8.1478 · Cited by 20
Packages of Participation: Swedish Employees’ Experience of Lean Depends on How They Are Involved
Brännmark, M., & Holden, R. J. (2012) · IIE Transactions on Occupational Ergonomics and Human Factors · doi:10.1080/21577323.2012.729001 · Cited by 20
Pinkney, J. H., Rance, S., Benger, J. R., Brant, H., Joel-Edgar, S., Swancutt, D. R., Westlake, D., Pearson, M., Thomas, D., Holme, I., et al. (2016) · Health Services and Delivery Research · doi:10.3310/hsdr04030 · Cited by 20
Academics as Orchestrators of Innovation Ecosystems: The Role of Knowledge Management
Gastaldi, L., & Mariano Corso, A. (2016) · International Journal of Innovation and Technology Management · doi:10.1142/s0219877016400095 · Cited by 20
Digitalized milk-run system for a learning factory assembly line
Gotthardt, S., Hulla, M., Eder, M., Karre, H., & Ramsauer, C. (2019) · Procedia Manufacturing · doi:10.1016/j.promfg.2019.03.028 · Cited by 20
Shin, D., & Alam, M. (2020) · Total Quality Management and Business Excellence · doi:10.1080/14783363.2020.1826923 · Cited by 20
Participatory Design in Information Systems Development
Bødker, K., Kensing, F., & Simonsen, J. (2010) · Computer supported cooperative work · doi:10.1007/978-1-84996-347-3_7 · Cited by 20
Integrating Behavioral Health in Primary Care Using Lean Workflow Analysis: A Case Study
van Eeghen, C., Littenberg, B., Holman, M., & Kessler, R. S. (2016) · The Journal of the American Board of Family Medicine · doi:10.3122/jabfm.2016.03.150186 · Cited by 20
Dinis‐Carvalho, J., Sousa, R. M., Moniz, I., Macedo, H., & Lima, R. M. (2023) · Sustainability · doi:10.3390/su15108302 · Cited by 21
How should you stabilise your supply chains?
Hill, A., Doran, D., & Stratton, R. (2011) · International Journal of Production Economics · doi:10.1016/j.ijpe.2011.10.027 · Cited by 19
Application research of shortening delivery time through value stream mapping analysis
Pan, G.-Q., Feng, D., & Jiang, M.-X. (2010) · doi:10.1109/icieem.2010.5646515 · Cited by 19
Experienced Barriers to Lean in Swedish Manufacturing and Health Care
Halling, B., & Wijk, K. (2013) · DiVA (University of Gävle) · Cited by 19
Proposal of a method to systematically identify wastes in New Product Development Process
Rossi, M., Kerga, E., Taisch, M., & Terzi, S. (2011) · Virtual Community of Pathological Anatomy (University of Castilla La Mancha) · Cited by 19
Laanti, M. (2012) · Cited by 19
Lean Improvement Practices: Lessons from Healthcare Service Delivery Chains
Tay, H. L. (2016) · IFAC-PapersOnLine · doi:10.1016/j.ifacol.2016.07.660 · Cited by 19
Sternberg, H. S., & Harispuru, L. (2016) · International Journal of Logistics Research and Applications · doi:10.1080/13675567.2016.1241861 · Cited by 19
Removing Waste While Preserving Slack: The Lean and Complexity Perspectives
Saurin, T. A. (2017) · Annual Conference of the International Group for Lean Construction · doi:10.24928/2017/0099 · Cited by 19
Medical commitment to Lean: an inductive model development
Fournier, P., & Jobin, M. (2018) · Leadership in health services · doi:10.1108/lhs-02-2018-0015 · Cited by 19
Towards a holistic view of customer value creation in Lean: A design science approach
Gülyaz, E., van der Veen, J. A. A., Venugopal, V., & Solaimani, S. (2019) · Cogent Business & Management · doi:10.1080/23311975.2019.1602924 · Cited by 19
Sakao, T., Hara, T., & Fukushima, R. (2020) · Sustainability · doi:10.3390/su12145779 · Cited by 19
Possik, J., Amrani, A. Z., Vallespir, B., & Zacharewicz, G. (2021) · International Journal of Computer Integrated Manufacturing · doi:10.1080/0951192x.2021.1972468 · Cited by 21
Residential Building Construction: State-of-the-Art Review
Memari, A. M., Huelman, P. H., Iulo, L. D., Laquatra, J., Martín, C. E., McCoy, A. P., Nahmens, I., & Williamson, T. (2014) · Journal of Architectural Engineering · doi:10.1061/(asce)ae.1943-5568.0000157 · Cited by 20
Assurance-driven design in Problem Oriented Engineering
Hall, J. G., & Rapanotti, L. (2009) · Open Research Online - ORO (The Open University) · Cited by 19
Barriers to Implementation of Lean Accounting in Manufacturing Companies
Roya, D., Moradi, R., & Toomari, U. (2012) · Cited by 19
The Effects of Design Coordination on Project Uncertainty
Riley, D. R., & Horman, M. J. (2001) · Cited by 19
Project Manager as a Pivot Point for Implementing Sustainability in an Enterprise
Maltzman, R., & Shirley, D. (2013) · Practice, progress, and proficiency in sustainability · doi:10.4018/978-1-4666-4177-8.ch016 · Cited by 19
The Finnish healthcare services lean management
Hihnala, S., Kettunen, L., Suhonen, M., & Tiirinki, H. (2017) · Leadership in health services · doi:10.1108/lhs-03-2017-0020 · Cited by 24
Axiomatic Design of Manufacturing Systems
Cochran, D. S., & Reynal, V. A. (1996) · DSpace@MIT (Massachusetts Institute of Technology) · Cited by 19
On Reduction of Production Disturbances in Manufacturing Systems Based on Discrete-Event Simulation
Ingemansson, A. (2004) · Lund University Publications (Lund University) · Cited by 19
Lehmann, A. I., Brauchli, R., Jenny, G. J., Füllemann, D., & Bauer, G. F. (2018) · International Journal of Stress Management · doi:10.1037/str0000119 · Cited by 18
Effects of Lean Tools and Industry 4.0 technology on productivity: An empirical study
Guimarães, A. M., Oliveira, E. E., Oliveira, M., & Pereira, T. (2025) · Journal of Industrial Information Integration · doi:10.1016/j.jii.2025.100787 · Cited by 23
Methodology To Facilitate Successful Lean Implementation
Berlec, T., Kleindienst, M., Rabitsch, C., & Ramsauer, C. (2017) · Strojniški vestnik – Journal of Mechanical Engineering · doi:10.5545/sv-jme.2017.4302 · Cited by 19
Cellular and organisational team formations for effective Lean transformations
Vries, H. D., & van der Poll, H. M. (2018) · Production & Manufacturing Research · doi:10.1080/21693277.2018.1509742 · Cited by 27
Lean Six Sigma in Manufacturing: A Comprehensive Review
Bhaskar, H. L. (2020) · IntechOpen eBooks · doi:10.5772/intechopen.89859 · Cited by 19
Industry 4.0 and Knowledge Management: An Introduction
Bettiol, M., Maria, E. D., & Micelli, S. (2020) · Knowledge management and organizational learning · doi:10.1007/978-3-030-43589-9_1 · Cited by 19
Stoidner, M., Bründl, P., Nguyen, H. G., Baechler, A., & Franke, J. E. (2023) · IFIP advances in information and communication technology · doi:10.1007/978-3-031-43670-3_6 · Cited by 19
Investigating Lean Development Practices in SE Companies: A Comparative Study Between Sectors
Welo, T., & Ringen, G. (2015) · Procedia Computer Science · doi:10.1016/j.procs.2015.03.056 · Cited by 20
Company Self-Assessment of Lean Enterprise Maturity in the Aerospace Industry
Hallam, C. R. A., & Keating, J. P. (2014) · Journal of Enterprise Transformation · doi:10.1080/19488289.2014.880094 · Cited by 19
Akram, R., & Alemi, M. A. (2013) · The South African Journal of Industrial Engineering · doi:10.7166/24-3-591 · Cited by 19
Applying lean Six Sigma to reduce linen loss in an acute care hospital
Furterer, S. (1970) · International Journal of Engineering Science and Technology · doi:10.4314/ijest.v3i7.4s · Cited by 19
Lean Manufacturing Perceptions and Actual Practice Among Malaysian SME’s in Automotive Industry
Rose, A. N. M., Deros, B. M., & Rahman, M. N. A. (2014) · International Journal of Automotive and Mechanical Engineering · doi:10.15282/ijame.7.2012.2.0067 · Cited by 19
Filho, M. G., Marchesini, A. G., Riezebos, J., Vandaele, N. J., & Ganga, G. M. D. (2016) · International Journal of Production Research · doi:10.1080/00207543.2016.1268729 · Cited by 19
Exploring the Potency of Rich Pictures in a Systemic Lean Intervention Process
Ufua, D. E., & Adebayo, A. O. I. (2019) · Systemic Practice and Action Research · doi:10.1007/s11213-019-9479-x · Cited by 19
Tortorella, G. L., Fogliatto, F. S., Vergara, A., Quelhas, O. L. G., & Sawhney, R. S. (2019) · Total Quality Management & Business Excellence · doi:10.1080/14783363.2019.1641077 · Cited by 19
Improvement culture in the public mental healthcare sector: evaluation of implementation efforts
Stentoft, J., & Freytag, P. V. (2019) · Production Planning & Control · doi:10.1080/09537287.2019.1657978 · Cited by 19
Deniaud, I., Marmier, F., & Michalak, J.-L. (2019) · Logistique & Management · doi:10.1080/12507970.2019.1693914 · Cited by 19
Barth, K. B., & Formoso, C. T. (2020) · Frontiers of Engineering Management · doi:10.1007/s42524-020-0108-2 · Cited by 20
Singh, C., Singh, D., & Khamba, J. S. (2021) · Materials Today Proceedings · doi:10.1016/j.matpr.2021.05.116 · Cited by 19
Lean First … then Digitalize: A Standard Approach for Industry 4.0 Implementation in SMEs
Powell, D. J., Morgan, R., & Howe, G. (2021) · IFIP advances in information and communication technology · doi:10.1007/978-3-030-85902-2_4 · Cited by 19
Will the real relationship between lean and safety/ergonomics please stand up?
Brawner, J. G., Harris, G. A., & Davis, G. A. (2021) · Applied Ergonomics · doi:10.1016/j.apergo.2021.103673 · Cited by 19
Production systems redesign in a lean context: A matter of sustainability
Alves, A. C., Sousa, R. M., Dinis‐Carvalho, J., & Moreira, F. (2015) · FME Transaction · doi:10.5937/fmet1504344a · Cited by 18
Business Value of IT in Healthcare
Haddad, P., Gregory, M. A., & Wickramasinghe, N. S. (2013) · Springer eBooks · doi:10.1007/978-1-4614-8036-5_5 · Cited by 35
Solving Repetitive Production Planning Problems. An Approach Based on Activity-oriented Petri Nets
Skołud, B., Krenczyk, D., & Davidrajuh, R. (2016) · Advances in intelligent systems and computing · doi:10.1007/978-3-319-47364-2_38 · Cited by 18
Lean and Green Paradigms in Logistics: Review of Published Research
Pejić, V., Lerher, T., Jereb, B., & Lisec, A. (2016) · PROMET - Traffic&Transportation · doi:10.7307/ptt.v28i6.2078 · Cited by 18
Metadata
- Authors
- Womack, J. P., & Jones, D. T.
- Venue
- Journal of the Operational Research Society
- Publisher
- Informa UK Limited
- Published
- 1997-11-01
- Volume
- 48
- Issue
- 11
- Pages
- 1148-1148
- ISSN
- 0160-5682 (ISSN-L)
- 1476-9360
- OpenAlex
- W4230227413
- Cited by
- 2,122
- References
- 8
- Citations by year
- 2026: 57 · 2025: 127 · 2024: 125 · 2023: 180 · 2022: 164 · 2021: 171 · 2020: 263 · 2019: 150 · 2018: 146 · 2017: 120 · 2016: 114 · 2015: 85 · 2014: 75 · 2013: 82 · 2012: 50
- FWCI
- 9.83
- Type
- journal article
- Language
- en
- Open access
- Licence
- Locations
- Journal of the Operational Research Society (publishedVersion)
- Repositorio Digital Universidad ECCI (submittedVersion, cc-by-nc-sa)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Social Sciences › Business, Management and Accounting › Strategy and Management › Management and Optimization Techniques
- Social Sciences › Business, Management and Accounting › Strategy and Management › Management Systems and Quality Improvement
- Keywords
- lean thinking, lean service, waste elimination, value added, process standardization, response time reduction, value stream mapping, Lean Six Sigma, process management model, educational service quality
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review