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Lean Thinking—Banish Waste and Create Wealth in your Corporation
Open accessAbstract
Los procesos organizacionales están mediados por múltiples factores que inciden en su operatividad y determinan el alcance de sus propósitos, uno de estos factores es la estandarización, la cual, como campo de estudio de la ingeniería industrial examina la unificación de los procedimientos organizacionales, a fin de crear patrones de desempeño y establecer orientaciones sobre actividades y tiempos que componen cada proceso vinculado a la prestación de un servicio. Por tanto, el análisis de la cuestión se centró en proponer un modelo de gestión de procesos en la Universidad ECCI que, con fundamento en Lean thinking, permitiera estandarizar los tiempos de respuesta a las solicitudes y disminuir demoras en la solución de las peticiones; a partir de la consulta de la literatura disponible en distintas fuentes de carácter académico, ingenieril, investigativo y procedimental. La mencionada consulta y la aplicación de distintas herramientas de Lean Service permitió someter tres procesos de la IES a un modelo experimental organizado en Diagramas de flujo y DOP, para hacer efectivo el seguimiento mediante análisis de desempeño de los procesos, mapas VSM y Lean Six Sigma, con un enfoque particularizante en mudas y valor añadido. De esta manera, apoyados en el paradigma pospositivista en el que las realidades son susceptibles de reflexión y los resultados considerados como probablemente verdaderos y una propuesta metodológica descriptiva, los procesos objeto de estudio fueron plasmados…
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Metadata
- Authors
- Womack, J. P., & Jones, D. T.
- Venue
- Journal of the Operational Research Society
- Publisher
- Informa UK Limited
- Published
- 1997-11-01
- Volume
- 48
- Issue
- 11
- Pages
- 1148-1148
- ISSN
- 0160-5682 (ISSN-L)
- 1476-9360
- OpenAlex
- W4230227413
- Cited by
- 2,122
- References
- 8
- Citations by year
- 2026: 57 · 2025: 127 · 2024: 125 · 2023: 180 · 2022: 164 · 2021: 171 · 2020: 263 · 2019: 150 · 2018: 146 · 2017: 120 · 2016: 114 · 2015: 85 · 2014: 75 · 2013: 82 · 2012: 50
- FWCI
- 9.83
- Type
- journal article
- Language
- en
- Open access
- Licence
- Locations
- Journal of the Operational Research Society (publishedVersion)
- Repositorio Digital Universidad ECCI (submittedVersion, cc-by-nc-sa)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Social Sciences › Business, Management and Accounting › Strategy and Management › Management and Optimization Techniques
- Social Sciences › Business, Management and Accounting › Strategy and Management › Management Systems and Quality Improvement
- Keywords
- lean thinking, lean service, waste elimination, value added, process standardization, response time reduction, value stream mapping, Lean Six Sigma, process management model, educational service quality
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