Cited by 161Human-Automation Interaction and SafetyUsability and User Interface DesignPsychology of Social Influence

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Persuasiveness of expert systems

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Dijkstra, Jaap J., Liebrand, Wim B. G., Timminga, Ellen·1998·Behaviour & Information Technology

DOI 10.1080/014492998119526

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Abstract

Expert system advice is not always evaluated by examining its contents. Users can be persuaded by expert system advice because they have certain beliefs about advice given by a computer. The experiment in this paper shows that subjects (n = 84) thought that, given the same argumentation, expert systems are more objective and rational than human advisers. Furthermore, subjects thought a problem was easier when advice on it was said to be given by an expert system while the advice was shown in production rule style. Such beliefs can influence expert system use.

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Authors: Dijkstra, J. J., Liebrand, W. B. G., & Timminga, E.
Affiliations: University of Groningen (NL)
Venue: Behaviour & Information Technology
Publisher: Informa UK Limited
Published: 1998-01
Volume: 17
Issue: 3
Pages: 155-163
ISSN: 0144-929X (ISSN-L)
1362-3001
DOI: 10.1080/014492998119526
OpenAlex: W1984763500
Cited by: 161
References: 43
Citations by year: 2026: 12 · 2025: 13 · 2024: 16 · 2023: 19 · 2022: 21 · 2021: 18 · 2020: 11 · 2019: 8 · 2018: 7 · 2017: 4 · 2016: 2 · 2015: 2 · 2014: 2 · 2013: 1 · 2012: 2
FWCI: 2.08
Type: journal article
Language: en
Open access: green
research.rug.nl
Licence: other-oa
Locations: Behaviour and Information Technology (publishedVersion)
University of Groningen research database (University of Groningen / Centre for Information Technology) (submittedVersion, other-oa)
University of Groningen research database (University of Groningen / Centre for Information Technology) (submittedVersion)
Topics: Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Social Sciences › Psychology › Social Psychology › Psychology of Social Influence
Keywords: expert systems, persuasiveness, user beliefs, perceived objectivity, production rules

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