Older adults’ use of mobile device: usability challenges while navigating various interfaces
Open accessAbstract
Mobile devices are becoming ubiquitous among older adults, but have also caused unprecedented challenges due to the high demands of interaction techniques and changeable design patterns found across various applications. This paper aims to investigate how older adults navigate with mobile interfaces and identify their potential usability challenges while navigating. To do so, we summarised six state-of-the-art mobile interface design patterns and conducted individual usability test and in-depth interview with 22 older adults. Participants were asked to perform 19 navigation tasks that contain these design patterns under realistic usage scenarios. Follow-up interviews were held to collect their detailed comments on usability issues regarding visual design, ease of understanding, and interaction and navigation of the design patterns, as well as their personal experience. The results found that overall older adults were able to navigate contents more effectively than menus and buttons. Participants experienced great challenges in directing their attention to the menus and buttons, understanding the meaning of icons, and interacting with these menu components. In contrast, the content-oriented navigation design performed better in understanding, navigation, and interaction, which could be a promising direction for elderly-friendly mobile application design. Design implications are further discussed for creating an elderly-friendly mobile interface.
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Users focused more on the content than navigation cues and did not open vertical menus, such as the side drawer and springboard, to explore menu options further.
“Users focused more on the content than navigation cues, similar to prior studies [50], and did not open vertical menus, such as the side drawer and springboard to explore menu options further [37].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [37]
For the claim attached to [37], the Results of activity analysis (page unavailable) report that some older adults could not find the side-drawer entry point or recognize that the side drawer and springboard could be scrolled. But the paper also reports successful menu selection and says participants could search and select side-drawer items once they found its entry point; it does not establish that users generally did not open these menus to explore further options. The content-versus-navigation-cues clause is attached to [50], not [37]. (LLM, conf=0.86)
Experimental — accuracy not yet measuredNot being able to locate the correct features within a reasonable amount of time at either the beginning or during a task constitutes the core struggle of older adults when trying to explore and use a feature-rich UI.
“Most recently, it has been observed that not being able to locate the correct features-within a reasonable amount of time-at either the beginning or during a task constitutes the core struggle of older adults when trying to explore and use a feature-rich UI [37,45].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [37]
The Results of activity analysis and the section on assisted navigation buttons report that older adults struggled to find entry points and target buttons, supporting the feature-location aspect. The Tasks section says participants had no time limit, and the paper does not establish failure to locate features within a reasonable time, at either task stage, as the core struggle of using a feature-rich UI. Page numbers were not provided in our copy. (LLM, conf=0.83)
Experimental — accuracy not yet measuredOlder adults fixate more on the central part of the screen than the peripheral top and left parts, where many mobile interface menus often reside.
“Studies have also shown that older adults fxate more on the central part of the screen than the peripheral top and left parts, where many mobile interface menus often reside [37,50].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [37]
In “Designing for menu-oriented navigation” (page unavailable), the study says participants focused more on content in the middle of the screen and had difficulty directing attention to tab menus alongside it. It does not establish that they fixated less on both the top and left parts of the screen; the same section reports that top-placed tabs improved menu noticeability. (LLM, conf=0.85)
Experimental — accuracy not yet measuredEven tens of features and hidden navigation menu structures can cause usability issues.
“Although mobile apps do not have hundreds of features as found in desktop interfaces, even tens of features and hidden navigation menu structures can cause usability issues [37].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [37]
The Results of activity analysis and Designing for menu-oriented navigation sections report usability problems with side-drawer menus and their hamburger-button entry point among older adults. The paper does not establish that apps with ‘tens of features’ cause such problems, and its findings do not directly cover users generally. (LLM, conf=0.85)
Experimental — accuracy not yet measuredFailing to locate the correct feature even once during a task often leads to looping, several back-and-forths, and ultimately task abandonment and user frustration.
“Although this number might seem low, studies have shown that failing to locate the correct feature even once during a task often leads to looping, several back-andforths, and ultimately task abandonment and user frustration [37,69].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [37]
The Results of activity analysis (page unavailable) describe participants searching in the wrong places or switching tabs when they could not locate buttons, and report some resulting action failures. They also describe several forward-and-backward flips, but not as a demonstrated sequence from one missed feature to task abandonment. The cited paper does not establish that a single failure to locate a feature often causes that sequence or user frustration. (LLM, conf=0.85)
Experimental — accuracy not yet measured
App navigation issues have been reported repeatedly when studying how older adults use feature-rich mobile interfaces.
“In particular, app navigation issues have been reported repeatedly when studying how older adults use feature-rich mobile interfaces [37,38].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [37]
When studying how older users accomplish different tasks using a smartphone, researchers observed difficulty in directing attention to tab menus, recognizing scrollable tab menus, and distinguishing between neighboring or similar-appearing icons and buttons.
“For example, when studying how older users accomplish diferent tasks using a smartphone, researchers observed difculty in directing attention to tab menus, recognizing scrollable tab menus, and distinguishing between neighboring or similar-appearing icons and buttons [37].”
From "Where is history": Toward Designing a Voice Assistant to help Older Adults locate Interface Features quickly (2023) · cites this paper as [37]
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Cited by
Sorted by citations
Oyebode, O., Alqahtani, F., & Orji, R. (2020) · IEEE Access · doi:10.1109/access.2020.3002176 · Cited by 197 · see citing works
“Navigation issues: The choice of navigation components or controls within an app can affect ease of use [37], [38].”
BackgroundDesign Guidelines of Mobile Apps for Older Adults: Systematic Review and Thematic Analysis
Gomez-Hernandez, M., Ferre, X., Moral, C., & Villalba-Mora, E. (2023) · JMIR mHealth and uHealth · doi:10.2196/43186 · Cited by 161 · see citing works
“Increase the size and distance between interactive controls [36,39,41,43-45, 49, 52-59 52-59 Because these 2 recommendations were recurrent and of greater significance than the rest of the guidelines, we have chosen to represent them separately as golden rules that should be followed in the design…”
BackgroundInfluentialZhou, C., Yuan, F., Huang, T., Zhang, Y., & Kaner, J. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19159251 · Cited by 66 · see citing works
“[22] looked into the navigation patterns of older adults’ apps and discovered that they preferred contentoriented design patterns; Wu, ZX et al.”
BackgroundExamining the usability and accessibility challenges in mobile health applications for older adults
Khamaj, A., & Ali, A. M. (2024) · Alexandria Engineering Journal · doi:10.1016/j.aej.2024.06.002 · Cited by 57 · see citing works
Awan, M., Ali, S., Ali, M., Abrar, M. F., Ullah, H., & Khan, D. (2021) · Scientific Programming · doi:10.1155/2021/2780257 · Cited by 56 · see citing works
“LT 53 Older adults’ use of the mobile device: Usability challenges while navigating various interfaces [6] Journal Empirical study/ interviews 2019 1 1 1 1 4 6 Scientific Programming”
BackgroundTajudeen, F. P., Bahar, N., Pin, T. M., & Saedon, N. I. (2021) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2021.1926115 · Cited by 49 · see citing works
“Apart from these, some studies (Li & Luximon, 2020; Morey et al., 2019) had also focused on the usability features of existing apps, challenges faced by older adults, and guidelines to improve the usability of mobile applications.”
BackgroundKim, S., Yao, W., & Du, X. (2022) · JMIR Aging · doi:10.2196/32957 · Cited by 48 · see citing works
“Furthermore, digital literacy to use mobile devices comfortably is negatively related to age [7], and older adults often encounter numerous challenges in using new technologies [8-11].”
BackgroundMohtar, S., Jomhari, N., Mustafa, M. B., & Yusoff, Z. M. (2022) · Multimedia Tools and Applications · doi:10.1007/s11042-022-13698-y · Cited by 43 · see citing works
“Open-ended questions were used in the interview sessions [71] and all the audio recordings of the interviews were transcribed verbatim for analysis purposes [58].”
MethodInfluentialFactors Affecting the Initial Engagement of Older Adults in the Use of Interactive Technology
Lee, L., & Maher, M. L. (2021) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph18062847 · Cited by 42 · see citing works
“Whereas usability influence user’s ability to complete a task [61], desirability means they have a pleasurable and engaging experience while using the system.”
BackgroundHou, G., & Hu, Y. (2021) · Human Factors The Journal of the Human Factors and Ergonomics Society · doi:10.1177/00187208211061938 · Cited by 37 · see citing works
“However, most popular applications (apps) are not user friendly for older adults, and poorly designed graphics increase the dif fi culty of using apps (Li & Luximon, 2020; Oehl & Sutter, 2015; Zhou et al., 2012).”
BackgroundZahabi, M., Zheng, X., Maredia, A., & Shahini, F. (2022) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2022.2088883 · Cited by 25 · see citing works
“It is important to note that these guidelines should be considered in addition to the general guidelines for mobile devices (Li & Luximon, 2020; Patch et al., 2015).”
BackgroundYu, J. E., Parde, N., & Chattopadhyay, D. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581447 · Cited by 22 · see citing works
“Although mobile apps do not have hundreds of features as found in desktop interfaces, even tens of features and hidden navigation menu structures can cause usability issues [37].”
BackgroundInfluentialRole of Interface Design: A Comparison of Different Online Learning System Designs
Shi, A., Huo, F., & Han, D. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.681756 · Cited by 31 · see citing works
“New navigation patterns have resulted in greater cognitive load (CL) and usability issues (Li and Luximon, 2016, 2018, 2019).”
BackgroundTran-Nguyen, K., Berger, C., Bennett, R., Wall, M., Morin, S. N., & Rajabiyazdi, F. (2022) · JMIR Aging · doi:10.2196/37772 · Cited by 20 · see citing works
“Similar to previous studies, scrolling [53,54], identifying buttons to trigger an action [54-56], and interacting with nonactionable targets [32] were the most common problems encountered in our evaluations.”
ResultElderly and their barriers to accepting and learning to use technology: A scoping review
Zaid, N. N. M., Ahmad, N. A., Rauf, M. F. A., Zainal, A., Razak, F. H. A., Shahdan, T. S. T., & Pek, L. S. (2023) · Masyarakat Kebudayaan dan Politik · doi:10.20473/mkp.v36i12023.1-17 · Cited by 18 · see citing works
A Cross-Cultural Study of Relational Maintenance in Tech Caregiving
Sharifi, H., & Chattopadhyay, D. (2023) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3544549.3585697 · Cited by 18 · see citing works
“But as apps keep having more features and more sophisticated navigation patterns, older adults keep encountering more and more unique challenges in learning and using them [26, 27, 43, 51, 52].”
BackgroundLiu, B., & Wang, C. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2024.2338659 · Cited by 18 · see citing works
“…sets the overall tone, the standard color (often a bright color background) forms the backdrop, and accent colors are used to direct and highlight key elements, ensuring a more navigable interface for senior users (Liao & Tsai, 2022; Li & Luximon, 2020; Salman et al., 2023; Ya-Feng et al., 2022).”
Senior Technology Learning Preferences Model for Mobile Technology
Sharifi, H., & Chattopadhyay, D. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3604269 · Cited by 17 · see citing works
“These feature-rich mobile apps often have tens of features and hidden navigation menu structures that can cause usability issues [35].”
BackgroundInfluentialThe Malware Detection Approach in the Design of Mobile Applications
Aboshady, D., Ghannam, N. E., Elsayed, E. K., & Diab, L. S. G. (2022) · Symmetry · doi:10.3390/sym14050839 · Cited by 15 · see citing works
Li, Q., & Yang, S. (2024) · Computers in Human Behavior · doi:10.1016/j.chb.2024.108280 · Cited by 15 · see citing works
Self-citationSocial Support, eHealth Literacy, and mHealth Use in Older Adults With Diabetes
Kim, M., Kim, B., & Park, S. (2023) · CIN Computers Informatics Nursing · doi:10.1097/cin.0000000000001081 · Cited by 14 · see citing works
Yu, J. E., & Chattopadhyay, D. (2024) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642796 · Cited by 16 · see citing works
“…difculty in identifying navigation structures, difdence in exploring them further, and mixing up neighboring or similar-appearing icons and buttons [10, 54, 63], older users can get stuck—taking the same wrong steps over and over, never locating the intended feature, and ultimately giving up [113].”
BackgroundInfluentialJin, T., He, J., Wang, W., Wu, Z., & Gu, H. (2022) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2022.2148859 · Cited by 13 · see citing works
“They not only use mobile touch devices for social interaction and entertainment but also use the apps installed on them as assistive technologies to monitor health status and prevent accidents and emergencies (Qingchuan & Yan, 2020).”
BackgroundExploring the Benefits of Proactive Participation among Adults and Older People by Writing Blogs
Celdrán, M., Serrat, R., Villar, F., & Montserrat, R. (2021) · Journal of Gerontological Social Work · doi:10.1080/01634372.2021.1965688 · Cited by 11 · see citing works
Interaction and Design Barriers for Older Adults in Food Delivery Apps: A Usability Study
Juliá-Nehme, B., & Rosell, J. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2024.2365484 · Cited by 11 · see citing works
“Clearly distinguishing the touchable elements (Gomez-Hernandez et al., 2023; Li & Luximon, 2020), and avoiding excessive use of icons (Mansson et al., 2020; Morey et al., 2019) or text is essential to avoid these types of errors.”
Designing Collaborative Technology for Intergenerational Social Play over Distance
Yuan, Y., Jin, Q., Mills, C., Yarosh, S., & Neustaedter, C. (2024) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3687031 · Cited by 10 · see citing works
“For example, interfaces designed for older adults may prioritize simplicity and larger text for the ease of use [46], accommodating their technology literacy [69].”
Esposito, A., Dedò, S., Guedes, L. S., & Landoni, M. (2024) · International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion (DSAI) · doi:10.1145/3696593.3696613 · Cited by 10 · see citing works
“To address this, we proposed patterns like bottom and content-oriented navigation as recommended in [43, 59].”
InfluentialStudy about the appropriate number of participants in map user studies
Martins, V. E., Amorim, F. R., Schmidt, M. A. R., & Delazari, L. S. (2023) · International Journal of Cartography · doi:10.1080/23729333.2022.2163142 · Cited by 10 · see citing works
“Usability assessments applied in the context of cartography carry out assessments of the interaction and reading of maps, usually through the application of map use tasks (Aditya et al., 2018; Ardissono et al., 2018; Dong et al., 2020; Li & Luximon, 2020; Montello & Raubal, 2013).”
MethodYi, M., Huang, Z., & Yu, Y. (2022) · Sustainability · doi:10.3390/su142315903 · Cited by 9 · see citing works
“We believe that the reason for this result is that tabs directly provide an overview of all customizable parts, and the subjects can intuitively see other customizable parts through the overview, which helps them out of being lost easily [20].”
Li, G., & Tang, T. (2025) · Applied Ergonomics · doi:10.1016/j.apergo.2025.104538 · Cited by 8 · see citing works
Han, Y., Han, C. B., Chen, C., Lee, P. W., Hogarth, M. A., Moore, A. A., Weibel, N., & Farcas, E. (2022) · International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS) · doi:10.1145/3517428.3550398 · Cited by 8 · see citing works
“been used to keep track of the older adults’ conditions [16, 19], many older adults are still facing obstacles while using smart devices, most notably those with complicated Graphical User Interfaces (GUI) [13, 14].”
MethodDesign Strategies to Minimize Mobile Usability Issues in Navigation Design Patterns
Umar, M., Hussain, I., Mahmood, T., Mirza, H. T., & Faisal, C. M. N. (2024) · Information · doi:10.3390/info15110732 · Cited by 7 · see citing works
Proxy and learning back-feeding: How older adults use smartphones in China
She, C., Liu, Y., & Li, S. (2025) · Mobile Media & Communication · doi:10.1177/20501579241300960 · Cited by 7 · see citing works
“The challenges faced by older adults in using smartphones stem from the devices ’ small touchscreen size, complex operating systems, and declining physical and cognitive abilities associated with aging (Dunaway & Soroka, 2021; Li Q. & Yan, 2020; Mohlman & Basch, 2021; Zhu & Cheng, 2024).”
Smart Sheba: Enhancing Elderly User Experience with LLM-Enabled Chatbots and User-Centered Design
Chisty, S. K., Miami, A. T., & Noor, J. (2024) · International Conference on Information and Communication Technologies and Development (ICTD) · doi:10.1145/3700794.3700803 · Cited by 6 · see citing works
“Psychological factors such as loneliness, suspicion, and fear must also be considered in software design, as they significantly affect the elderly’s technology usage [40, 50].”
Tim, Y., Brooks, J. W., Zeng, D., & Huynh, J. (2025) · European Journal of Information Systems · doi:10.1080/0960085x.2025.2548542 · Cited by 6 · see citing works
“For instance, Li and Luximon (2020) find that older adults they studied struggled to navigate menus and buttons with unfamiliar symbols.”
Evaluating User Interface and User Experience in Mobile Applications Designed for the Elderly
Rosman, S., Siau, N. Z., & Bramantoro, A. (2023) · International Conference on Applied Computational Intelligence in Information Systems (ACIIS) · doi:10.1109/aciis59385.2023.10367221 · Cited by 6 · see citing works
“According to [22], a content-driven UI design pattern that grants user the autonomy to choose preferred content for interaction tends to provide a superior experience, as opposed to forcing them through specific linear flows to reach the intended content.”
BackgroundSupporting Older Adults in Locating Mobile Interface Features with Voice Input
Yu, J. E., & Chattopadhyay, D. (2020) · International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS) · doi:10.1145/3373625.3418044 · Cited by 9 · see citing works
Grounded Theory for the Design of Mobile User Interfaces-Based on Space Retrieval Therapy
Aljedaani, K., & Alnanih, R. A. (2021) · International Journal of Interactive Mobile Technologies (iJIM) · doi:10.3991/ijim.v15i12.21487 · Cited by 6 · see citing works
Huang, T., Zhou, C., Luo, X., & Kaner, J. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph192416937 · Cited by 6 · see citing works
“In line spacing studies, multiple experiments have shown that wide line spacing and large fonts effectively improve reading accuracy and reduce reading fatigue [21,22].”
BackgroundZhang, T., Me, R. C., & Alli, H. (2023) · Sustainability · doi:10.3390/su15054372 · Cited by 7 · see citing works
Huang, M., Luo, Y., He, J.-W., Zhen, L., Wu, L., & Zhang, Y. (2024) · Computer Standards & Interfaces · doi:10.1016/j.csi.2024.103921 · Cited by 5 · see citing works
Mediguide: Reducing Cognitive Load and Improving Elderly Patients' Healthcare Experience
Liu, M., & Su, Y. (2025) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3706599.3706701 · Cited by 5 · see citing works
“[5, 13, 19, 25, 26].”
Bridging the Digital Divide: Smart Aging in Place and the Future of Gerontechnology
Arieli, R., Faulhaber, M. E., & Bishop, A. J. (2023) · Springer eBooks · doi:10.1007/978-3-031-20970-3_1 · Cited by 5 · see citing works
Hong, D., & Lee, S. H. (2023) · Digital Health · doi:10.1177/20552076231197340 · Cited by 5 · see citing works
“Usability problems, such as the difficulty of screen movement, act as obstacles to the elderly’s use of technology.(44) Considering the characteristics of the elderly, we designed an interface with large icons and eye-catching colors.”
BackgroundBarber, P., Soubutts, E., Knowles, B., & Singh, A. (2025) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3713160 · Cited by 4 · see citing works
“These result in reduced dexterity [124], fine motor control [126], hand-eye coordination [90], and hand and wrist mobility [125], which also affect the user experience for the affected OAs [129], particularly when interacting with touchscreen interfaces [76, 96], including tablets.”
Chan, S., Li, J., Yao, B., Mahmood, A., Huang, C., Jimison, H. B., Mynatt, E. D., & Wang, D. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3757442 · Cited by 16 · see citing works
“Additionally, participants wanted to be more involved in the decision-making process of the CA, suggesting a potential shift in their perception of the system from a tool to a personal assistant and even a partner.”
Alnanih, R. A., Balabid, A., & Bahmdean, L. (2023) · Universal Access in the Information Society · doi:10.1007/s10209-023-00979-y · Cited by 4 · see citing works
Inclusive AI-Driven Music Chatbots for Older Adults
Aziz, F., Law, E. L., Li, L., & Chen, S. (2025) · Lecture notes in computer science · doi:10.1007/978-3-031-91760-8_6 · Cited by 3 · see citing works
Design And Analysis of Human Computer Interaction Using AI Intelligence
Sivakumar, N., Kiran Kumar, C., Easwaran, B., & Tabassum, H. (2023) · International Conference on Disruptive Technologies (ICDT) · doi:10.1109/icdt57929.2023.10150705 · Cited by 3 · see citing works
“[13] developed a navigating various interfaces using for adults’ with the use for a mobile device.”
BackgroundFigueiredo, B., Luu, N., Buschgens, M., Aleti, T., Sheahan, J., Martin, D. M., Hjorth, L., Reid, M., Wall, G., & Grigg, A. (2025) · Behaviour and Information Technology · doi:10.1080/0144929x.2025.2525304 · Cited by 3 · see citing works
“…and the widespread adoption of information and communications technology (ICT) worldwide, understanding the ICT learning behaviours of older adults has never been more crucial for human – computer interaction research (Ferreira, Sayago, and Blat 2017; Li and Luximon 2020; Mariano et al. 2022).”
InfluentialIftikhar, H., & Luximon, Y. (2023) · Multimedia Tools and Applications · doi:10.1007/s11042-023-17085-z · Cited by 3 · see citing works
“Multiple studies [48–50] have mentioned the most widely used navigation patterns in touch screen smartphone applications.”
Self-citationSystematic Review: Interface Design Study in eCommerce for Elder
Tjandra, A. M., Widjono, R. A., & Violeta, K. N. (2022) · International Conference on Design Industries & Creative Culture (DESIGN DECODED) · doi:10.4108/eai.24-8-2021.2315264 · Cited by 3 · see citing works
“…information from various discipline to measure the performance website (18), technology acceptance among the elder (22), challenges on interface design that possibly faced by elder as user (25), design principles that applied in the similar media(28), the technology approaches for elderly (31).”
Rosell, J., Sepúlveda-Caro, S., & Bustamante, F. (2024) · Lecture notes in computer science · doi:10.1007/978-3-031-61543-6_20 · Cited by 2 · see citing works
Sulaiman, K. A. A., Alharthi, A. F., Alqahtani, R. A., Aljouie, A., Khan, A. A., Al-Jedai, A. H., Almoeen, A., Alshennawi, M. A., Badreldin, H. A., Alnasser, L. A., et al. (2025) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2025.106123 · Cited by 2 · see citing works
Gupta, C., Hassan, M., & Adedayo, O. M. (2026) · Journal of Applied Gerontology · doi:10.1177/07334648261416184 · Cited by 3 · see citing works
Muñoz, R. Á., Alonso-González, D., & Astray, A. A. (2026) · Frontiers in Communication · doi:10.3389/fcomm.2026.1808537 · Cited by 3 · see citing works
Şahin, H. (2023) · IASDR 2023: Life-Changing Design · doi:10.21606/iasdr.2023.344 · Cited by 3 · see citing works
Enhancing Airport Wayfinding for Older Adults through Gesture-Based Navigation
Liu, M., & Su, Y. (2024) · ACM Symposium on Spatial User Interaction (SUI) · doi:10.1145/3677386.3688896 · Cited by 2 · see citing works
“Although various navigation tools exist, their high cognitive load renders them less accessible to older adults[4].”
Designing for Safety: A Review of Human-Centered Approaches in Evacuation App Development
Hussain, Z., Cao, R., & Cao, R. (2024) · European Journal of Theoretical and Applied Sciences · doi:10.59324/ejtas.2024.2(6).44 · Cited by 2 · see citing works
The Improving User Experience Design through Usability Evaluation of Mobile Multimedia Apps
Surasani, V. R., Kanji, R. K., Kalluri, R., Lanka, H. R., & Puram, K. (2025) · International Conference on Creative Communication and Innovative Technology (ICCIT) · doi:10.1109/iccit65724.2025.11167004 · Cited by 2 · see citing works
“The usability of the mobile multimedia applications is also a unique challenge due to the variable screen size, touch-based user interaction, device capabilities, and the contextual aspects like mobility and connectivity variability [8], [9].”
Responsive List Width for Portable Devices With Different Widths of Screen
Li, B., Min, Y., Zhang, Z., Xu, C., Du, L., Fang, Y., & Du, F. (2023) · IEEE Access · doi:10.1109/access.2023.3295817 · Cited by 2 · see citing works
Navigation Patterns and Design Strategies to Minimize Mobile Usability IssuesPreprint
Riaz, M., Faisal, C. M. N., Mahmood, T., Fernández-Lanvin, D., Rodríguez, M. G., & Suárez, J. D. A. (2023) · Research Square · doi:10.21203/rs.3.rs-3399474/v1 · Cited by 2 · see citing works
Technology Acceptance and Service Experience of Elderly Users with AI Translation Tools
Zhengkun, Z., Chuhao, G., Gaoshan, W., Junhao, W., Jia, W., & Liang, W. (2025) · Journal of Management World · doi:10.53935/jomw.v2024i4.715 · Cited by 1 · see citing works
Relational vulnerability and technological mediation: The ethics of intelligent eldercare
Wang, Y., & Liu, M. (2025) · Nursing Ethics · doi:10.1177/09697330251374394 · Cited by 3 · see citing works
Yu, L., Sun, M., Yang, H. H., Yang, W., & Wu, F. (2025) · INQUIRY The Journal of Health Care Organization Provision and Financing · doi:10.1177/00469580251375846 · Cited by 1 · see citing works
“20 Women may exhibit more positive attitudes despite higher technophobia, and higher education levels correlate with greater acceptance of mobile technologies.”
He, X., Yang, Y., Li, R., & Gong, X. (2025) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2025.2562959 · Cited by 1 · see citing works
“Previous studies have researched the basic design elements, such as icon style (Wu et al., 2022), interface layout (Zhou et al., 2022), and navigation patterns of older adults (Li & Luximon, 2020).”
Enhancing Elderly Patients' Decision-Making and Experience in Hospitals through Virtual Agents
Liu, M., & Su, Y. (2024) · International Symposium of Chinese CHI (Chinese CHI) · doi:10.1145/3758871.3758930 · Cited by 1 · see citing works
“…support[22], research such as Moffat et al. which shows that older adults tend to more than the other age categories, which is due to less experience with smart devices and diminished cognitive and visual processing abilities, leaving them disoriented when changing areas in their hospital [24].”
Li, S., Jia, L., Zhuang, X., Zeng, Z., & Tang, H. (2026) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2026.2690101 · Cited by 1 · see citing works
Exploring Design Guidelines of Mobile Exergame for Older Adults
Pindeh, N., Kamaruddin, A., Norowi, N. M., & Rahmat, R. W. O. K. (2022) · International HCI and UX Conference in Indonesia (CHIuXiD) · doi:10.1109/chiuxid57244.2022.10009875 · Cited by 1 · see citing works
“• Make use of sizable, structured buttons Text Entry [11], [51], [52] • Reduce text entry Navigation [49], [53] • Flat, simple, and obvious navigation structure • On each page, include a clear return button and a static menu Multimedia presentation [54]–[56] • Display information in the form of…”
BackgroundLiu, Y., Wu, J., Wang, X., Pan, C., Chen, Z., & Xue, C. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2023.2301261 · Cited by 1 · see citing works
“Furthermore, within the realm of aging design for smart-phone interaction, research has predominantly focused on optimizing the design of basic interface ergonomics elements, such as icons, text, navigation, buttons, etc (Hou et al., 2022; Li & Luximon, 2020).”
Research on Visual Design of Smart Phone APP Interface Based on Human-Computer Interaction Behavior
Su, S. (2024) · International Journal of e-Collaboration · doi:10.4018/ijec.349737 · Cited by 1 · see citing works
Feng, J., Ding, M., & Liu, N. K. J. (2025) · Lecture notes in computer science · doi:10.1007/978-3-031-93835-1_18 · Cited by 1 · see citing works
Silvestre, D., Almeida, S., & Espartel, L. B. (2025) · Tourism and Hospitality Research · doi:10.1177/14673584251356789 · Cited by 1 · see citing works
User Experience Design of Elderly-Oriented Social Apps Based on Kano Model—The Case of WeChat
Song, X. (2022) · Lecture notes in computer science · doi:10.1007/978-3-031-17902-0_39 · Cited by 1 · see citing works
Felberbaum, Y., Sheidin, J., Weiss, T., & Lanir, J. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.5004876 · Cited by 1 · see citing works
Melhorando a experiência do usuário com testes de usabilidade: compreensão, aplicação e análise
Uehara, B. C. A. (2022) · Digital Library of Theses and Dissertations (Universidade de São Paulo) · doi:10.11606/d.27.2022.tde-08112022-161016 · Cited by 43 · see citing works
Optimal Design of Massage Chair Interface Based on Eye Tracking Technology
Shan, H., Wang, X., Tian, M., & Mao, Y. (2020) · IEEE International Conference on Industrial Engineering and Applications (ICIEA) · doi:10.1109/iciea49774.2020.9101926
“Li Qingchuan summarizes six design patterns of mobile terminal, and points out that content-oriented navigation design performs better in understanding, navigation and interaction, which may be a promising direction for the elderly friendly mobile application design [17].”
BackgroundZhou, C., Huang, T., Luo, X., & Kaner, J. (2022) · SSRN Electronic Journal · doi:10.2139/ssrn.4168615
Usabilidade de mapas acessados por dispositivos móveis
Martins, V. E., & Schmidt, M. A. R. (2022) · Revista Brasileira de Geomática · doi:10.3895/rbgeo.v10n2.14493
“Silver” users of marketplaces and the convenience of the mobile interface
Шерешева, М., & Petrukhina, K. M. (2023) · Population and Economics · doi:10.3897/popecon.7.e109447
“Consequently, several researchers suggest that a content-oriented design can be a promising direction for the design of mobile applications targeting the elderly (Li & Luximon 2020).”
BackgroundApplication of Mobile Health in Mental Health Interventions
Hussien, N. A., Brayyich, M. R., Hussian, A., Dawood, M. N., Majed, S., & Jawad, I. A. (2023) · Annual International Conference on Emerging Research Areas and International Conference on Microelectronics, Communications and Renewable Energy · doi:10.1109/aicera/icis59538.2023.10420389
“He claims that the demand for access will likely remain static without eliminating criteria for a personal framework, a 'professional' with years of experience, and a specific office [11].”
BackgroundSchmidt, D. S., & Hübner, L. C. (2024) · Signo · doi:10.17058/signo.v49i94.18862
Deriving the Design Requirements to Make Mobile Apps Accessible for Older Adults
Ling, R. (2024) · Lecture notes in networks and systems · doi:10.1007/978-3-031-66336-9_10
Liang, N., Li, G., Werner, L., & Pitts, B. J. (2025) · Universal Access in the Information Society · doi:10.1007/s10209-024-01187-y
Wong, B. K. M., Vengusamy, S., & Wee, G. W. E. (2025) · Elsevier eBooks · doi:10.1016/b978-0-443-30168-1.00006-2
Martínez‐Sánchez, M. E., Martín-Vicario, L., & Ibáñez, D. G. (2025) · Review of Managerial Science · doi:10.1007/s11846-025-00854-5
Development and Evaluation of Smartphones Interface for Elderly
Bhatti, A. M., Iqbal, M. W., & Siddique, I. (2025) · Communications in computer and information science · doi:10.1007/978-3-031-77620-5_6
A Study on the Inclusivity of Brazilian Mobile Agricultural Applications for Older Farmers
Marques, D. D. S., Zitkus, E., & Freire, A. P. (2025) · Springer eBooks · doi:10.1007/978-3-031-84681-6_9
Birati, Y., Kolpina, L. V., & Zisberg, A. (2025) · Geriatric Nursing · doi:10.1016/j.gerinurse.2025.103536 · Cited by 1 · see citing works
Fan, M., Xie, Y., & Yang, X. (2024) · International Symposium of Chinese CHI (Chinese CHI) · doi:10.1145/3758871.3758892
“For example, studies uncovered difficulties that older adults encountered when finding the target app from the ones already installed on their phone [52] or when navigating through different interfaces in an already installed app [30].”
Nautiyal, S., & Shrivastava, A. (2025) · New Review of Hypermedia and Multimedia · doi:10.1080/13614568.2025.2572573
“Prior studies suggest that applications can reduce memory load for older adults by providing recognisable options and displaying previously performed actions (Brown & Kim, 2018; Li & Luximon, 2020).”
A leitura e a compreensão leitora de adultos e pessoas idosas da comunidade em meio digital
Schmidt, D. S., & Hübner, L. C. (2025) · PAJAR - Pan-American Journal of Aging Research · doi:10.15448/2357-9641.2025.1.46868
Jeon, B., Noh, C. H., Noh, S. R., Shim, Y., Cho, S. B., & Cho, S. (2026) · doi:10.2196/preprints.92334
Clarity or Context? Rebalancing Mobile Interaction for Older Adults with Gaze-Zoom-Tap
Fan, L., Zhu, K., Li, M., Wang, Z., & Niu, Y. (2026) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2026.2619925
More Older Adults Try Patient Portals in Recent Years, but Many Don't Continue: A Meta-Analysis
Sakhnini, N., & Chattopadhyay, D. (2026) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3772363.3798366 · Cited by 1 · see citing works
“Reported reasons include difficulty recognizing navigation structures, reluctance to explore unfamiliar menus, and confusion between neighboring or visually similar icons and buttons [21, 24, 52].”
Park, S., Kim, S., & Kim, S. (2026) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3772363.3798878
“Meanwhile, our perceptual training program addresses a key challenge identified in prior work that older adults often confuse touchable and non-touchable UI components [17].”
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An, S., Wu, Y., Zhang, Z., Li, Y., Jiang, M., Zhang, J., & Li, Q. (2026) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3772318.3790993
“These results support the idea that AI offloads executional demands while retaining emotional rewards [3, 67].”
Self-citationGuideMe: A VLM-Based System Assisting Independent Smartphone Learning for Older Adults
Fang, K., Zhang, J., Ni, S.-T., Hui, P., & Wang, Y. (2026) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3772318.3791448
“This is consistent with the findings of previous research [37, 66, 73].”
An, S., Li, Y., & Li, Q. (2026) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2026.2658258
Self-citation
- Authors
- Li, Q., & Luximon, Y.
- Affiliations
- Hong Kong Polytechnic University (HK)
- Corresponding author
- Luximon, Yan
- Venue
- Behaviour & Information Technology
- Publisher
- Informa UK Limited
- Published
- 2019-06-03
- Volume
- 39
- Issue
- 8
- Pages
- 837-861
- ISSN
- 0144-929X (ISSN-L)
- 1362-3001
- OpenAlex
- W2948526175
- Cited by
- 121
- References
- 84
- Citations by year
- 2026: 31 · 2025: 24 · 2024: 20 · 2023: 19 · 2022: 17 · 2021: 7 · 2020: 3
- FWCI
- 15.28
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Locations
- Behaviour and Information Technology (publishedVersion)
- PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- The Hong Kong Polytechnic University (RU9Y)
- Topics
- Social Sciences › Demography › Technology Use by Older Adults
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Keywords
- older adults, mobile devices, mobile interface design, navigation, usability problems, design patterns, icons, elderly-friendly design
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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