The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
The Role of Patient Satisfaction in Online Health Information Seeking
Abstract
Studies of online health information seeking are beginning to address a basic question: why do people turn to the Internet? This study draws upon the Uses and Gratifications (U&G) and Media System Dependency (MSD) perspectives to examine in this process the role played by satisfaction with care. The sample comprised 178 cancer listserv users, of whom 35% chose the Internet as their preferred source of health information compared with 19% who named their oncologist. Dissatisfied patients were significantly more likely to rate the Internet as a better source of information than the provider (p = .001). The level of empathy shown by the provider and the quality of time spent with the patient had a significant negative association with choosing the Internet as a preferred source of information, and a significant positive association with choosing the oncologist as an information source. The results from this study emphasize the significance of the patient-provider interaction. Dissatisfied patients' tendency to seek and trust information sources other than their physician also may have implications for compliance with treatment.
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Cited by
Carolan, S., Harris, P. R., & Cavanagh, K. (2017) · Journal of Medical Internet Research · doi:10.2196/jmir.7583 · Cited by 385
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A systematic review of the associations between empathy measures and patient outcomes in cancer care
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Metadata
- Authors
- Tustin, N.
- Venue
- Journal of Health Communication
- Publisher
- Informa UK Limited
- Published
- 2010-02-02
- Volume
- 15
- Issue
- 1
- Pages
- 3-17
- ISSN
- 1081-0730 (ISSN-L)
- 1087-0415
- OpenAlex
- W2017019663
- Cited by
- 239
- References
- 5
- FWCI
- 25.11
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
