Cited by 283Health Literacy and Information AccessibilityPatient-Provider Communication in HealthcareElectronic Health Records Systems

Are Physicians Ready for Patients With Internet-Based Health Information?

Open access
Ahmad, Farah, Hudak, Pamela L, Bercovitz, Kim, Hollenberg, Elisa, Levinson, Wendy·2006·Journal of Medical Internet Research

Abstract

BACKGROUND: An increasing number of patients bring Internet-based health information to medical consultations. However, little is known about how physicians experience, manage, and view these patients. OBJECTIVE: This study aimed to advance the understanding of the effects of incorporating Internet-based health information into routine medical consultations from physicians' perspectives, using a qualitative approach. METHODS: Six focus groups were conducted with 48 family physicians practising in Toronto. The data were analyzed using qualitative methods of content analysis and constant comparison, derived from grounded theory approach. RESULTS: Three overarching themes were identified: (1) perceived reactions of patients, (2) physician burden, and (3) physician interpretation and contextualization of information. Physicians in our study generally perceived Internet-based health information as problematic when introduced by patients during medical consultations. They believed that Internet information often generated patient misinformation, leading to confusion, distress, or an inclination towards detrimental self-diagnosis and/or self-treatment. Physicians felt these influences added a new interpretive role to their clinical responsibilities. Although most of the physicians felt obliged to carry out this new responsibility, the additional role was often unwelcome. Despite identifying various reactions of patients to Internet-based health information, physicians in our study were unprepared to handle these patients. CONCLUSION: Effective initiatives at the level of the health care system are needed. The potential of Internet-based health information to lead to better physician-patient communication and patient outcomes could be facilitated by promoting physician acknowledgment of increasing use of the Internet among patients and by developing patient management guidelines and incentives for physicians.

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.2196/jmir.8.3.e22

Cites

28 of 28 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Cites

Flagged first, then by citations

Cited by

Sorted by citations

Authors
Ahmad, F., Hudak, P. L., Bercovitz, K., Hollenberg, E., & Levinson, W.
Affiliations
St. Michael's Hospital (CA)
Corresponding author
Ahmad, Farah
Venue
Journal of Medical Internet Research
Published
2006-09-29
Volume
8
Issue
3
Pages
e22
ISSN
1438-8871 (ISSN-L)
OpenAlex
W2045835403
Cited by
283
References
27
Citations by year
2026: 4 · 2025: 8 · 2024: 14 · 2023: 9 · 2022: 11 · 2021: 12 · 2020: 26 · 2019: 20 · 2018: 20 · 2017: 21 · 2016: 14 · 2015: 12 · 2014: 14 · 2013: 15 · 2012: 19
FWCI
19.95
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • Journal of Medical Internet Research (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • TSpace (University of Toronto) (submittedVersion, cc-by)
  • York University Digital Library (York University) (submittedVersion, cc-by)
Funders
  • Canadian Institutes of Health Research
  • Institute of Gender and Health
Topics
  • Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
  • Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
Keywords
online health information, physician-patient communication, general practitioners, physician attitudes, self-diagnosis, self-medication, physician burden
MeSH terms
Attitude of Health Personnel, Attitude to Health, Health Education, Humans, Information Services, Patients, Physician-Patient Relations, Physician's Role, Physicians, Social Responsibility, Focus Groups, Internet

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review