Acquiring travel-related information from mobile social networking services: What factors predict social networking services users’ perceived value and trust in Malaysia?
Abstract
The goal of this research is to predict which factors influence SNS users’ perceived value and trust in acquiring travel-related information from mobile social networking services (mobile SNS). Data were analysed via the Partial Least Square-Structural Equation Modelling (PLS-SEM) approach to examine the postulated research hypotheses. The PLS-SEM approach revealed that perceived enjoyment profoundly influenced SNS users’ perceived value of the travel-related information acquired from mobile SNS. Furthermore, perceived value was found as the strongest predictor of SNS users’ trust in acquiring travel-related information from mobile SNS. Users were able to accumulate a high volume of knowledge from other online users who shared a variety of travel-related information via SNS. This allows users to acquire substantial amounts of useful travel-related data from other online users using SNS while simultaneously, improving their interpersonal relationships. The empirical research findings provide some directions for managers in the tourism industry to follow, by applying the findings of this study to their marketing strategies. The study gains in importance, particularly after Facebook’s data privacy scandal with Cambridge Analytica. Directions for future research are offered.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Encountering perceived risks on a social media platform significantly reduces users' trust in acquiring information from that platform in general.
“Furthermore, encountering perceived risks on a social media platform, such as coming across a seemingly fraudulent account, signifcantly reduced users' trust in acquiring information from that platform in general [74].”
From What Do We Mean When We Talk about Trust in Social Media? A Systematic Review (2023) · cites this paper as [74]
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194 · see citing works
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,888 · see citing works
A primer on partial least squares structural equation modeling (PLS-SEM)
Leguina, A. (2015) · International Journal of Research & Method in Education · doi:10.1080/1743727x.2015.1005806 · Cited by 18,921 · see citing works
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292 · see citing works
Social network sites: definition, history, and scholarship
boyd, D. M., & Ellison, N. B. (2007) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.2007.00393.x · Cited by 16,251 · see citing works
Multivariate data analysis : a global perspective
Hair, J. F. (2010) · Cited by 12,258 · see citing works
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550 · see citing works
Issues and opinion on structural equation modeling
Chin, W. W. (1998) · Journal of the Association for Information Systems · doi:10.5555/290231.290235 · Cited by 4,579 · see citing works
Extending the TAM for a World-Wide-Web context
Moon, J.-W., & Kim, Y.-G. (2001) · Information & Management · doi:10.1016/s0378-7206(00)00061-6 · Cited by 3,802 · see citing works
E-commerce: the role of familiarity and trust.
Gefen, D. (2000) · Omega · doi:10.1016/s0305-0483(00)00021-9 · Cited by 3,529 · see citing works
Partial least squares structural equation modeling
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017) · Handbook of Market Research · doi:10.1007/978-3-319-05542-8_15-1 · Cited by 3,285 · see citing works
Advanced Issues in Partial Least Squares Structural Equation Modeling
Hair, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017) · Cited by 2,503 · see citing works
Hsu, C., & Lin, J. C. (2008) · Information & Management · doi:10.1016/j.im.2007.11.001 · Cited by 1,749 · see citing works
Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption
Watts, S. A., & Siegal, W. S. (2003) · Information Systems Research · doi:10.1287/isre.14.1.47.14767 · Cited by 1,687 · see citing works
Lin, K.-Y., & Lu, H.-P. (2011) · Computers in Human Behavior · doi:10.1016/j.chb.2010.12.009 · Cited by 1,616 · see citing works
On-line trust: concepts, evolving themes, a model
Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00041-7 · Cited by 1,200 · see citing works
Kim, S., & Park, H. (2013) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.11.006 · Cited by 1,037 · see citing works
Journal of the Association for Information Systems
(2018) · Journal of the Association for Information Systems · doi:10.17705/1jais · Cited by 927 · see citing works
Kim, M. J., Chung, N., & Lee, C. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.01.011 · Cited by 818 · see citing works
The Effects of Extrinsic Product Cues on Consumers' Perceptions of Quality, Sacrifice, and Value
Teas, R. K., & Agarwal, S. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300282008 · Cited by 808 · see citing works
Bootstrap Methods: A Guide for Practitioners and Researchers
Chernick, M. R. (2007) · Cited by 796 · see citing works
Hsiao, C., Chang, J., & Tang, K. (2015) · Telematics and Informatics · doi:10.1016/j.tele.2015.08.014 · Cited by 724 · see citing works
Rigdon, E. E. (2016) · European Management Journal · doi:10.1016/j.emj.2016.05.006 · Cited by 676 · see citing works
Hansen, J. M., Saridakis, G., & Benson, V. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.11.010 · Cited by 568 · see citing works
Smart tourism technologies in travel planning: The role of exploration and exploitation
Huang, C., Goo, J., Nam, K.-C., & Yoo, C. W. (2017) · Information & Management · doi:10.1016/j.im.2016.11.010 · Cited by 562 · see citing works
Chen, X., Slade, E. L., Wang, X., & Marikyan, D. (2006) · Psychology and Marketing · doi:10.1002/(issn)1520-6793 · Cited by 482 · see citing works
Retail service quality and perceived value
Sweeney, J., Soutar, G. N., & Johnson, L. W. (1997) · Journal of Retailing and Consumer Services · doi:10.1016/s0969-6989(96)00017-3 · Cited by 335 · see citing works
Can we get from liking to buying? Behavioral differences in hedonic and utilitarian Facebook usage
Pöyry, E., Parvinen, P. M. T., & Malmivaara, T. (2013) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2013.01.003 · Cited by 311 · see citing works
Zhang, C., Li, Y., Wu, B., & Li, D. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.11.069 · Cited by 290 · see citing works
Jung, A.-R. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.008 · Cited by 289 · see citing works
Rouibah, K., Lowry, P. B., & Hwang, Y. (2016) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2016.07.001 · Cited by 263 · see citing works
User trust in social networking services: A comparison of Facebook and LinkedIn
Chang, S. E., Liu, A. Y., & Shen, W. C. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.12.013 · Cited by 248 · see citing works
Predicting mobile social network acceptance based on mobile value and social influence
Lin, K.-Y., & Lu, H.-P. (2015) · Internet Research · doi:10.1108/intr-01-2014-0018 · Cited by 218 · see citing works
International Journal of Business Science and Applied Management
(2024) · doi:10.69864/ijbsam · Cited by 207 · see citing works
Does privacy assurance on social commerce sites matter to millennials?
Wang, Y., & Herrando, C. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.10.016 · Cited by 201 · see citing works
Excessive use of mobile social networking sites: Negative consequences on individuals
Zheng, X., & Lee, M. K. O. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.08.011 · Cited by 192 · see citing works
The penalty for privacy violations: How privacy violations impact trust online
Martin, K. E. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.08.034 · Cited by 178 · see citing works
User acceptance of media tablets: An empirical examination of perceived value
Yu, J., Lee, H., Ha, I., & Zo, H. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2015.11.004 · Cited by 161 · see citing works
Wang, Y., Min, Q., & Han, S. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2015.11.011 · Cited by 157 · see citing works
Exploring the antecedents of trust in virtual communities
Hsu, M., Chang, C., & Yen, C. (2011) · Behaviour and Information Technology · doi:10.1080/0144929x.2010.549513 · Cited by 136 · see citing works
Understanding the perceived community value of Facebook users
Lee, M. R., Yen, D. C., & Hsiao, C. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2014.03.018 · Cited by 127 · see citing works
Chen, Y.-R. R. (2017) · Public Relations Review · doi:10.1016/j.pubrev.2017.07.005 · Cited by 125 · see citing works
Kim, M. J., Lee, C.-K., & Bonn, M. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.04.006 · Cited by 120 · see citing works
Sukı, N. M., & Suki, N. M. (2017) · Journal of Air Transport Management · doi:10.1016/j.jairtraman.2017.04.003 · Cited by 113 · see citing works
Choi, B., & Lee, I. (2016) · Telematics and Informatics · doi:10.1016/j.tele.2016.11.005 · Cited by 112 · see citing works
Consumer adoption of mobile technologies: a literature review
Sanakulov, N., & Karjaluoto, H. (2015) · International Journal of Mobile Communications · doi:10.1504/ijmc.2015.069120 · Cited by 103 · see citing works
Exploring factors affecting social e-commerce service adoption: The case of Facebook Gifts
Mamonov, S., & Benbunan‐Fich, R. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.05.005 · Cited by 75 · see citing works
Yang, S., Wang, B., & Lu, Y. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.07.010 · Cited by 73 · see citing works
On the effects of perceived value in the mobile moment
Chen, J. H. F., & Fu, J.-R. (2017) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2017.12.009 · Cited by 68 · see citing works
A structural model of customer satisfaction and trust in vendors involved in mobile commerce
Sukı, N. M. (2011) · International journal of business science & applied management. · doi:10.69864/ijbsam.6-2.70 · Cited by 66 · see citing works
Pappas, N. V. (2015) · Journal of Marketing Communications · doi:10.1080/13527266.2015.1061037 · Cited by 65 · see citing works
Mobile application service networks: Apple’s App Store
Kim, J., Park, Y., Kim, C., & Lee, H. (2013) · Service Business · doi:10.1007/s11628-013-0184-z · Cited by 54 · see citing works
International Journal of Social Ecology and Sustainable Development
Carayannis, E. G. (2024) · International Journal of Social Ecology and Sustainable Development · doi:10.4018/ijsesd · Cited by 39 · see citing works
Online sharing behavior on social networking sites: Examining narcissism and gender effects
Kim, D., & Jang, S. S. (2017) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2017.09.015 · Cited by 32 · see citing works
Consumer adoption of PDA phones in Taiwan
Teng, W., & Lu, H. P. (2009) · International Journal of Mobile Communications · doi:10.1504/ijmc.2010.030517 · Cited by 26 · see citing works
Smartphone security: understanding smartphone users' trust in information security management
Jang, Y.-T. J., Chang, S. E., & Tsai, Y. (2013) · Security and Communication Networks · doi:10.1002/sec.787 · Cited by 13 · see citing works
Kim, J., Park, S., Cho, H., Kim, J., & Choi, J. Y. (2016) · Telematics and Informatics · doi:10.1016/j.tele.2016.08.020 · Cited by 6 · see citing works
Flagged first, then by citations
2 of the 60 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
Kitsios, F., Mitsopoulou, E., Moustaka, E., & Kamariotou, M. I. (2021) · International Journal of Information Management Data Insights · doi:10.1016/j.jjimei.2021.100056 · Cited by 165 · see citing works
Baidoun, S., & Salem, M. (2023) · Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness · doi:10.1108/cr-10-2022-0161 · Cited by 84 · see citing works
Yi, J., Lai, P., Yang, C., & Wang, X. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103276 · Cited by 60 · see citing works
A current travel model: smart tour on mobile guide application services
Chuang, C.-M. (2019) · Current Issues in Tourism · doi:10.1080/13683500.2019.1631266 · Cited by 58 · see citing works
Kalaiarasan, S. M., Zadeh, A. V., Hanifah, H. M., & Ramayah, T. (2024) · Entertainment Computing · doi:10.1016/j.entcom.2024.100651 · Cited by 41 · see citing works
What Do We Mean When We Talk about Trust in Social Media? A Systematic Review
Zhang, Y., Gaggiano, J. D., Yongsatianchot, N., Suhaimi, N. M., Kim, M., Sun, Y., Griffin, J., & Parker, A. G. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581019 · Cited by 29 · see citing works
User-Generated Content in Social Media: A Twenty-Year Bibliometric Analysis in Hospitality
Kitsios, F., Mitsopoulou, E., Moustaka, E., & Kamariotou, M. I. (2022) · Information · doi:10.3390/info13120574 · Cited by 23 · see citing works
Velnadar, R., Kumaravel, S. C., Lathief, J. T. A., Jayacyril, C. M., Rohit, Olson, B. J., & Parayitam, S. (2024) · FIIB Business Review · doi:10.1177/23197145241229915 · Cited by 20 · see citing works
Hyperconnectivity in action: users of mobile social networks and new technologies
Filho, E. J. M. A., da Costa, E. M. S., & Miranda, J. C. D. S. (2022) · Revista de Gestão · doi:10.1108/rege-03-2021-0048 · Cited by 6 · see citing works
Jiang, L., Yan, J., Xie, Y., & Dong, J.-F. (2025) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.104150 · Cited by 5 · see citing works
Das, A., Kondasani, R. K. R., Deb, R., & Batabyal, D. (2024) · Tourism and Hospitality Research · doi:10.1177/14673584241292254 · Cited by 6 · see citing works
Technological Usability in Mobile Networks: Gratifications and Risks Related to Using Whatsapp
Filho, E. J. M. A., & Ferreira, N. S. (2021) · Services Marketing Quarterly · doi:10.1080/15332969.2021.1953724 · Cited by 6 · see citing works
The effects of the antecedents of ewom on tourists' decision-making: Perceived trust as a mediator
Al-Saad, S., Alzghoul, Y. A., & Harb, A. A. (2024) · Tourism and hospitality management · doi:10.20867/thm.30.4.6 · Cited by 4 · see citing works
Zhou, Y., Li, T., Li, P., & Wen, S. (2023) · Journal of Marketing for HIGHER EDUCATION · doi:10.1080/08841241.2023.2267493 · Cited by 3 · see citing works
Mitsopoulou, E., Moustaka, E., Kamariotou, M. I., & Kitsios, F. (2023) · Springer proceedings in business and economics · doi:10.1007/978-3-031-24294-6_25 · Cited by 3 · see citing works
Soulisa, I. S., & Hidayat, D. S. (2022) · Magisma Jurnal Ilmiah Ekonomi dan Bisnis · doi:10.35829/magisma.v10i2.226 · Cited by 2 · see citing works
Examining Users’ Trust in the Travel Information Provided in Social Networking Services (SNS)
Suki, N. M., & Suki, N. M. (2019) · Jurnal Pengurusan · doi:10.17576/pengurusan-2019-57-05 · Cited by 1 · see citing works
Effects of User-Generated Content on Tourist Travel Intention
Tee, P. K., Ng, C. P., Vashu, D., Shafighi, N., & Gharleghi, B. (2024) · Advances in marketing, customer relationship management, and e-services book series · doi:10.4018/979-8-3693-5668-5.ch013 · Cited by 1 · see citing works
Chang, D., Sukı, N. M., Lajuni, N., & Rizal, H. (2019) · Cited by 1 · see citing works
Oh, J. S., & Lee, D. H. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.4901834
Quốc, H. L., Minh, N. N. T., & Tuấn, T. H. (2025) · Tạp chí Kinh tế và Phát triển · doi:10.33301/jed.vi.2312
Live Stream Shopping in Indonesia
Tee, P. K., Amanda, T. M. F., Ng, C. P., Wong, L. C., & Ahmad, R. (2025) · IGI Global eBooks · doi:10.4018/979-8-3373-2018-2.ch008 · Cited by 2 · see citing works
- Authors
- Mohd Suki, N., & Mohd Suki, N.
- Affiliations
- Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Sintok, Malaysia
- School of Creative Industry Management & Performing Arts, Universiti Utara Malaysia, Sintok, Malaysia
- Venue
- Journal of Marketing Communications
- Publisher
- Informa UK Limited
- Published
- 2019-02-04
- Volume
- 26
- Issue
- 7
- Pages
- 742-760
- ISSN
- 1352-7266 (ISSN-L)
- 1466-4445
- OpenAlex
- W2913367745
- Cited by
- 22
- References
- 60
- Citations by year
- 2025: 2 · 2024: 7 · 2023: 5 · 2022: 3 · 2021: 2 · 2019: 3
- FWCI
- 4.03
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Marketing Communications (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
- Keywords
- mobile social networking services, tourism information, perceived value, trust, perceived enjoyment, user-generated content, tourism marketing, Malaysia
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
