Creating the Responsible Consumer: Moralistic Governance Regimes and Consumer Subjectivity
Abstract
Responsible consumption conventionally stems from an increased awareness of the impact of consumption decisions on the environment, on consumer health, and on society in general. We theorize the influence of moralistic governance regimes on consumer subjectivity to make the opposite case: responsible consumption requires the active creation and management of consumers as moral subjects. Building on the sociology of governmentality, we introduce four processes of consumer responsibilization that, together, comprise the P.A.C.T. routine (personalization, authorization, capabilization, and transformation). After that, we draw on a longitudinal analysis of problem-solving initiatives at the World Economic Forum in Davos, Switzerland, to explore the role of P.A.C.T. in the creation of four, now commonplace, responsible consumer subjects: the bottom-of-the-pyramid consumer, the green consumer, the health-conscious consumer, and the financially literate consumer. Our analysis informs extant macro-level theorizations of market and consumption systems. We also contribute to prior accounts of responsibilization, marketplace mythologies, consumer subjectivity, and transformative consumer research.
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Countervailing discourses of cultural appreciation and cultural appropriation fuel a tension between the ethnic consumer subject and the responsibilized consumer subject.
“Countervailing discourses of cultural appreciation versus cultural appropriation are fueling a tension between the ethnic consumer subject, who views the consumption of cultural difference as a valorized identity project, and the responsibilized consumer subject, who is tasked with considering the societal impacts of such consumption.”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
Consumers are hailed as responsibilized consumer subjects exhorted to take responsibility for how their actions intersect with cultural diversity, equity, and inclusion.
“In a sociocultural zeitgeist politicized through the lens of 'wokeness' and 'cancel culture' (Kanai and Gill 2020), consumers are hailed as responsibilized consumer subjects (Giesler and Veresiu 2014)exhorted to take responsibility for how their actions intersect with issues of cultural diversity, equity, and inclusion (Arsel, Crockett, and Scott 2022; Bajde and Rojas-Gaviria 2021; Giesler and Ver”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
Consumers are increasingly held accountable for the broader societal impact of their individual practices across a range of consumption domains.
“Prior literature shows that consumers are increasingly held accountable for the broader societal impact of their individual practices across a range of consumption domains (Bajde and Rojas-Gaviria 2021; Giesler and Veresiu 2014; Gonzalez-Arcos et al. 2021).”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
As the cultural appropriation discourse filters into popular culture and public discussions, individuals become constituted as responsibilized consumer subjects with respect to cultural appropriation.
“The outcome of the cultural appropriation discourse is that, as it increasingly filters from academic literature into popular culture and public discussions (Finkelstein and Rios 2022; Mosley and Biernat 2021), individuals become constituted as responsibilized consumer subjects (Giesler and Veresiu 2014) with respect to the issue of cultural appropriation.”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
The responsibilized consumer subject is tasked with considering the societal impacts of consuming cultural difference.
“the responsibilized consumer subject, who is tasked with considering the societal impacts of such consumption”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
Responsibilization positions the consumer on par with institutional actors such as the state and multinational corporations, despite consumers carrying comparatively less power to shape market practices.
“Although consumers carry comparatively less power than institutional actors such as the state and multinational corporations to shape market practices, responsibilization positions the consumer on par with these institutional actors.”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
Consumer responsibilization toward cultural appropriation manifests a more organic responsibilization than the institutionally driven process described by Giesler and Veresiu (2014).
“Consumer responsibilization toward the issue of cultural appropriation, which has filtered into public consciousness via mainstream and social media (Kanai and Gill 2020), manifests a more 'organic' responsibilization that differs from the institutionally driven process described in Giesler and Veresiu's (2014) work.”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
Reflecting the disproportionate impact of responsibilization on the individual consumer, Livy directs the moralistic mandates of the cultural appropriation discourse at themselves, bearing both the costs of disciplining their own consumption choices and the costs of failing to do so.
“Reflecting the disproportionate impact of responsibilization on the individual consumer (Giesler and Veresiu 2014), Livy directs the moralistic mandates of the cultural appropriation discourse at themselves, ultimately bearing both the costs of disciplining their own consumption choices and the costs of failing to do so.”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
The reforming strategy reflects less a morality conflict between insiders and outsiders than an emergent 'inside out' responsibilization of consumers.
“The reforming strategy reflects less a morality conflict between insiders and outsiders than an emergent 'inside out' responsibilization of consumers (Bajde and Rojas-Gaviria 2021; Giesler and Veresiu 2014).”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
As consumers become more responsibilized for societal issues, the responsibilized consumer subject is extended to the consumption of cultural difference, repoliticizing it through the cultural appropriation discourse.
“As consumers become more responsibilized for societal issues (Giesler and Veresiu 2014), the responsibilized consumer subject is extended to the consumption of cultural difference, repoliticizing it through the cultural appropriation discourse.”
From Between Cultural Appreciation and Cultural Appropriation: Self-Authorizing the Consumption of Cultural Difference (2024) · cites this paper as Giesler and Veresiu 2014
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“The reforming strategy reflects less a morality conflict between insiders and outsiders than an emergent “inside out” responsibilization of consumers (Bajde and Rojas-Gaviria 2021; Giesler and Veresiu 2014).”
BackgroundInfluentialCreating Responsible Subjects: The Role of Mediated Affective Encounters
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Health service literacy: complementary actor roles for transformative value co-creation
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Tensions in the Enactment of Neoliberal Consumer Responsibilization for Waste
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RetractedCreating a Consumable Past: How Memory Making Shapes Marketization
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Beyond consumer responsibilization: Slow Food’s actually existing neoliberalism
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Framings of Food Waste: How Food System Stakeholders Are Responsibilized in Public Policy Debate
Mesiranta, N., Närvänen, E., & Mattila, M. (2021) · Journal of Public Policy & Marketing · doi:10.1177/07439156211005722 · Cited by 66 · see citing works
Transforming Poverty-Related Policy with Intersectionality
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Digital technology-enabled transformative consumer responsibilisation: a case study
Shalini, S., Manoharan, B., Parthiban, R., Qureshi, I., Bhatt, B., & Rakshit, K. (2021) · European Journal of Marketing · doi:10.1108/ejm-02-2020-0139 · Cited by 38 · see citing works
Consumer Culture Theory: Development, Critique, Application and Prospects
Arnould, E. J., Press, M., Salminen, E., & Tillotson, J. S. (2019) · Foundations and Trends® in Marketing · doi:10.1561/1700000052 · Cited by 71 · see citing works
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Understanding Markets with Socially Responsible Consumers
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Help me, I can’t afford it! Antecedents and consequence of risky indebtedness behaviour
Abrantes-Braga, F. D. M. A., & Veludo-de-Oliveira, T. (2020) · European Journal of Marketing · doi:10.1108/ejm-06-2019-0455 · Cited by 48 · see citing works
Political Ideology in Consumer Resistance: Analyzing Far-Right Opposition to Multicultural Marketing
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Financial literacy and retirement planning in Ghana
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Advanced Style Influencers: Confronting Gendered Ageism in Fashion and Beauty Markets
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Self-citationMapping the socially responsible consumption gap research: Review and future research agenda
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Marketing and compromising for sustainability
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Ontology and circulation: towards an eco-economy of persons
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Comparison and cross-pollination of two fields of market systems studies
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Social Emotions and the Legitimation of the Fertility Technology Market
Mimoun, L., Torres, L. T., & Sobande, F. (2021) · Journal of Consumer Research · doi:10.1093/jcr/ucab043 · Cited by 53 · see citing works
Impact of Behavioral Biases on Investment Decision; Moderating Role of Financial LiteracyPreprint
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Space as a Resource in the Politics of Consumer Identity
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‘Alternative Hedonism’: Exploring the Role of Pleasure in Moral Markets
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Chronic Consumer Liminality: Being Flexible in Precarious Times
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Ethical qualities in consumption
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Taking a Stand: Consumer Responses to Corporate Political ActivismPreprint
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Focus groups: history, epistemology and non-individualistic consumer research
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How are we tempted into debt? Emotional appeals in loan advertisements in UK newspapers
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Marketing in the Health Care Sector: Disrupted Exchanges and New Research Directions
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The responsibilization of “development consumers” through cause-related marketing campaigns
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Smart Wearable Technologies as Resources for Consumer Agency in Well-Being
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The moral bases of consumer ethnocentrism and consumer cosmopolitanism as purchase dispositions
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Bio-politicizing consumption: neo-liberal consumerism and disembodiment in the food marketplace
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Self-quantification and the datapreneurial consumer identity
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Institutional Constituents of Change for a Sustainable Fashion System
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Health commodified, health communified: navigating digital consumptionscapes of well-being
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The ethical consumption cap and mean market morality
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- Authors
- Giesler, M., & Veresiu, E.
- Affiliations
- York University (CA)
- Venue
- Journal of Consumer Research
- Publisher
- Oxford University Press (OUP)
- Published
- 2014-10-01
- Volume
- 41
- Issue
- 3
- Pages
- 840-857
- ISSN
- 0093-5301 (ISSN-L)
- 1537-5277
- OpenAlex
- W2135085173
- Cited by
- 613
- References
- 72
- Citations by year
- 2026: 57 · 2025: 61 · 2024: 64 · 2023: 73 · 2022: 58 · 2021: 65 · 2020: 61 · 2019: 42 · 2018: 52 · 2017: 32 · 2016: 30 · 2015: 17 · 2014: 1
- FWCI
- 86.91
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Consumer Research (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Consumer behavior in food and health
- Social Sciences › Sociology and Political Science › Foucault, Power, and Ethics
- Social Sciences › Business, Management and Accounting › Marketing › Environmental Sustainability in Business
- Keywords
- responsible consumption, consumer subjectivity, governmentality, bottom of the pyramid consumers, green consumers, health-conscious consumers, financial literacy, World Economic Forum, transformative consumer research
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