Understanding teleworkers’ technostress and its influence on job satisfaction

Suh, Ayoung; Lee, Jumin

doi:10.1108/intr-06-2015-0181

Cited by 347Technostress in Professional SettingsWork-Family Balance ChallengesJob Satisfaction and Organizational Behavior

Understanding teleworkers’ technostress and its influence on job satisfaction

Suh, Ayoung, Lee, Jumin·2017·Internet Research

DOI 10.1108/intr-06-2015-0181

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Abstract

Purpose: The purpose of this paper is to develop and test a theoretical model that predicts a teleworker’s job satisfaction. Design/methodology/approach: By drawing on the technostress model and job characteristics theory, this study proposed a theoretical model. The proposed model was tested through a survey of 258 teleworkers from two global IT companies that have adopted telework programs. Findings: The results show that technology and job characteristics jointly induce teleworkers’ technostress, which in turn reduces their job satisfaction. The results also indicate that the manner in which technology and job characteristics influence teleworkers’ technostress varies depending on the intensity of teleworking (IOT). Interestingly, this study finds that teleworkers with a low IOT are more vulnerable to technostress than those with a high IOT. Research limitations/implications: By discussing the magnitude of the different factors that determine teleworkers’ technostress and job satisfaction, this study contributes to a more nuanced understanding of teleworkers’ challenges. The study provides insights and prescriptive guidelines that will help managers and companies develop strategies to maximize the benefits of teleworking implementation. Practical implications: This study provides insights and prescriptive guidelines for managers or companies to develop strategies to maximize the benefits of teleworking implementation. Originality/value: This paper is one of the first to develop and empirically test an integrated model of technostress and job characteristics. The paper outlines relevant research avenues for researchers investigating remote work and virtual collaboration.

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Technostress can negatively affect job satisfaction.
“and job satisfaction (Ragu-Nathan et al. 2008;Suh and Lee 2017) can be negatively affected by technostress.”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Suh and Lee 2017

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Self-citation

Authors: Suh, A., & Lee, J.
Affiliations: City University of Hong Kong (HK)
Kyung Hee Cyber University (KR)
ORCID: Suh, Ayoung
Lee, Jumin
Venue: Internet Research
Publisher: Emerald
Published: 2017-02-06
Volume: 27
Issue: 1
Pages: 140-159
ISSN: 1066-2243 (ISSN-L)
DOI: 10.1108/intr-06-2015-0181
OpenAlex: W2579580183
Cited by: 347
References: 62
Citations by year: 2026: 37 · 2025: 56 · 2024: 37 · 2023: 66 · 2022: 80 · 2021: 38 · 2020: 19 · 2019: 9 · 2018: 4 · 2013: 1
FWCI: 12.53
Type: journal article
Language: en
Open access: closed
Licence: www.emerald.com/insight/site-policies (tdm)
Locations: Internet Research (publishedVersion)
Topics: Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords: remote work, technostress, job satisfaction, job characteristics model, remote collaboration, IT companies

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Understanding teleworkers’ technostress and its influence on job satisfaction

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