Technostress creators and job outcomes: theorising the moderating influence of personality traits

Srivastava, Shirish C.; Chandra, Shalini; Shirish, Anuragini

doi:10.1111/isj.12067

Cited by 456Technostress in Professional SettingsStress and Burnout ResearchJob Satisfaction and Organizational Behavior

Technostress creators and job outcomes: theorising the moderating influence of personality traits

Srivastava, Shirish C., Chandra, Shalini, Shirish, Anuragini·2015·Information Systems Journal

DOI 10.1111/isj.12067

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Abstract

Although prior research has examined the influence of technostress creators on job outcomes, insights into the influence of personality traits on the perceptions of technostress creators and their consequent impacts on job outcomes are rather limited. Such insights would enable a deeper understanding about the effects of individual differences on salient job‐related outcomes. In this research, by leveraging the distinctions in personality traits offered by the big five personality traits in the five‐factor model and grounding the research in the transactional model of stress and coping, we theorise the moderating influence of personality traits on the relationships between technostress creators and job outcomes, namely job burnout and job engagement. Specifically, the study theorises the mechanisms through which each of the specific personality traits openness‐to‐experience, neuroticism, agreeableness, conscientiousness and extraversion interacts with technostress creators to differently influence job burnout and job engagement. We test the proposed model in a field study based on a survey of senior organisational managers who regularly use information and communication technologies for executing professional tasks. Although technostress creators are generally associated with negative job outcomes, our results also show that for individuals with certain personality traits, technostress creators may result in positive job outcomes. The study thus contributes to the technostress literature, specifically by incorporating the salient role of individual differences. The study also provides insights for managers who should pay special attention to allocating specific job roles to employees with particular personality traits in order to optimise job‐related outcomes.

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Technostress can negatively affect commitment and engagement.
“commitment and engagement (Ragu-Nathan et al. 2008;Srivastava et al. 2015)”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Srivastava et al. 2015
Technostress is associated with burnout.
“burnout (Leung 2011;Srivastava et al. 2015)”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Srivastava et al. 2015

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Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., et al. (2022) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2022.102542 · Cited by 2,753 · see citing works
Self-citation
The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research
Tarafdar, M., Cooper, C. L., & Stich, J. (2019) · Information Systems Journal · doi:10.1111/isj.12169 · Cited by 1,085 · see citing works
“The individual's control over whether he or she can access information relating to a task or take a break from the task has both positive and negative moderating effects (Galluch et al., 2015).”
BackgroundInfluential
The Sociotechnical Axis of Cohesion for the is Discipline: Its Historical Legacy and its Continued Relevance1
Sarker, S., Chatterjee, S., Xiao, X., & Elbanna, A. (2019) · MIS Quarterly · doi:10.25300/misq/2019/13747 · Cited by 576 · see citing works
Definition, symptoms and risk of techno-stress: a systematic review
La Torre, G., Esposito, A., Sciarra, I., & Chiappetta, M. (2019) · International Archives of Occupational and Environmental Health · doi:10.1007/s00420-018-1352-1 · Cited by 409 · see citing works
Adjusting to epidemic-induced telework: empirical insights from teleworkers in France
Carillo, K., Cachat‐Rosset, G., Marsan, J., Saba, T., & Klarsfeld, A. (2020) · European Journal of Information Systems · doi:10.1080/0960085x.2020.1829512 · Cited by 359 · see citing works
“Technostress (or strain due to the use of ICT) is a concept that has often been studied in the context of virtual work (e.g., Srivastava et al., 2015; Suh & Lee, 2017).”
Background
The digital workplace and its dark side: An integrative review
Marsh, E., Vallejos, E. P., & Spence, A. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2021.107118 · Cited by 348 · see citing works
Understanding teleworkers’ technostress and its influence on job satisfaction
Suh, A., & Lee, J. (2017) · Internet Research · doi:10.1108/intr-06-2015-0181 · Cited by 347 · see citing works
“, 2011; Lei and Ngai, 2014) and is regarded as an impediment to teleworkers’ job satisfaction (Srivastava et al., 2015).”
BackgroundInfluential
To Be or Not to Be …Human? Theorizing the Role of Human-Like Competencies in Conversational Artificial Intelligence Agents
Chandra, S., Shirish, A., & Srivastava, S. C. (2022) · Journal of Management Information Systems · doi:10.1080/07421222.2022.2127441 · Cited by 325 · see citing works
“…in the context of engaging technologies [e.g., 2, 22]; (4) individual personality traits to control for user personality characteristics [e.g., 33, 123]—these included the big five personality traits as human trust in intelligent agents may depend on users’ personality traits [146]; and lastly…”
BackgroundSelf-citation
Excessive social media use at work: Exploring the effects of social media overload on job performance
Yu, L., Cao, X., Liu, Z., & Wang, J. (2018) · Information Technology & People · doi:10.1108/itp-10-2016-0237 · Cited by 297 · see citing works
Exploring the influence of excessive social media use at work: A three-dimension usage perspective
Cao, X., & Yu, L. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.11.019 · Cited by 278 · see citing works
The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes
Gaudioso, F., Turel, O., & Galimberti, C. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.12.041 · Cited by 261 · see citing works
Technostress at work and mental health: concepts and research results
Dragano, N., & Lunau, T. (2020) · Current Opinion in Psychiatry · doi:10.1097/yco.0000000000000613 · Cited by 274 · see citing works
Deliberate or Instinctive? Proactive and Reactive Coping for Technostress
Pirkkalainen, H., Salo, M., Tarafdar, M., & Makkonen, M. (2019) · Journal of Management Information Systems · doi:10.1080/07421222.2019.1661092 · Cited by 235 · see citing works
Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing
Singh, P., Bala, H., Dey, B. L., & Filieri, R. (2022) · Journal of Business Research · doi:10.1016/j.jbusres.2022.07.002 · Cited by 259 · see citing works
“…et al., 2008), productivity (Tarafdar et al., 2007), innovation (Chandra et al., 2019; Tarafdar et al., 2015), job burnout and engagement (Srivastava et al., 2015), overall employee performance (Tarafdar et al., 2015), and employees ’ psychological states related to burnout and…”
Background
Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis
Bawack, R. E., Wamba, S. F., & Carillo, K. D. A. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102309 · Cited by 240 · see citing works
Impact of technostress on academic productivity of university students
Upadhyaya, P., & Vrinda (2020) · Education and Information Technologies · doi:10.1007/s10639-020-10319-9 · Cited by 274 · see citing works
An empirical study of techno-stressors, literacy facilitation, burnout, and turnover intention as experienced by K-12 teachers
Califf, C. B., & Brooks, S. L. (2020) · Computers & Education · doi:10.1016/j.compedu.2020.103971 · Cited by 248 · see citing works
Technostress and the hierarchical levels of personality: a two-wave study with multiple data samples
Maier, C., Laumer, S., Wirth, J., & Weitzel, T. (2019) · European Journal of Information Systems · doi:10.1080/0960085x.2019.1614739 · Cited by 210 · see citing works
“Psychological strain includes psychological reactions such as feelings of exhaustion (Ayyagari et al., 2011) or job burnout (Maier et al., 2015a; Srivastava et al., 2015).”
BackgroundMethodResultInfluential
Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis
Bondanini, G., Giorgi, G., Ariza‐Montes, A., Vega-Muñoz, A., & Andreucci-Annunziata, P. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17218013 · Cited by 211 · see citing works
“These authors identify a series of general studies on technostress that emphasize different variables such as work exhaustion [43], the big five personality traits [53], performance [54] and work life conflict [55].”
Background
A double-edged sword? Exploring the impact of students’ academic usage of mobile devices on technostress and academic performance
Qi, C. (2019) · Behaviour and Information Technology · doi:10.1080/0144929x.2019.1585476 · Cited by 223 · see citing works
“…ubiquity of ICTs is bene ﬁ cial for the e ﬃ ciency of organisations; on the other hand, the surge of technology use also promotes employee technostress (Srivastava, Chandra, and Shirish 2015), which is depicted as the dual nature or dark e ﬀ ect of the implementation and use of ICTs (Tarafdar et…”
Background
Integrating and synthesising technostress research: a meta-analysis on technostress creators, outcomes, and IS usage contexts
Nastjuk, I., Trang, S. T.-N., Grummeck-Braamt, J.-V., Adam, M. T. P., & Tarafdar, M. (2023) · European Journal of Information Systems · doi:10.1080/0960085x.2022.2154712 · Cited by 228 · see citing works
“…et al., 2008), most studies have concep-tualised technostress creators as a multidimensional, superordinate construct that affects outcomes at an aggregate level (e.g., Tarafdar et al., 2007, 2010, 2011; Ragu-Nathan et al., 2008; Maier, Laumer, Weinert, et al., 2015; Srivastava et al., 2015).”
Background
Use of information communication technology and stress, burnout, and mental health in older, middle-aged, and younger workers – results from a systematic review
Berg-Beckhoff, G., Nielsen, G., & Ladekjær Larsen, E. (2017) · International Journal of Occupational and Environmental Health · doi:10.1080/10773525.2018.1436015 · Cited by 197 · see citing works
“There are also some personal traits (e.g. conscientiousness, openness, and agreeableness) [13] that allow some individuals to be online day and night without experiencing mental health problems, whereas others cannot tolerate such a habit.”
Influential
Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: A multimethod investigation
Benlian, A., Klumpe, J., & Hinz, O. F. (2019) · Information Systems Journal · doi:10.1111/isj.12243 · Cited by 191 · see citing works
Technostress and social networking services: Explaining users' concentration, sleep, identity, and social relation problems
Salo, M., Pirkkalainen, H., & Koskelainen, T. (2018) · Information Systems Journal · doi:10.1111/isj.12213 · Cited by 193 · see citing works
“They, in turn, can bring about strains such as reduced productivity, decreased organisational commitment, declines in innovation, and even work burnout (Ragu‐Nathan et al., 2008; Srivastava et al., 2015; Tu, Wang, & Shu, 2005).”
Background
The moderating roles of technological self-efficacy and time management in the technostress and employee performance relationship through burnout
Yener, S., Arslan, A., & Kilinç, S. (2021) · Information Technology & People · doi:10.1108/itp-09-2019-0462 · Cited by 182 · see citing works
Understanding technostress and employee well-being in digital work: the roles of work exhaustion and workplace knowledge diversity
Wang, H., Ding, H., & Kong, X. (2022) · International Journal of Manpower · doi:10.1108/ijm-08-2021-0480 · Cited by 205 · see citing works
Social media fatigue -Technological antecedents and the moderating roles of personality traits: The case of WeChat
Xiao, L., & Mou, J. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.08.001 · Cited by 176 · see citing works
An examination of remote e-working and flow experience: The role of technostress and loneliness
Erdogan, D. T., Aydın, E., Torgalöz, A. Ö., & Rofcanın, Y. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2021.107020 · Cited by 174 · see citing works
“While prior research into technostress has studied its effects on organizational and behavioural outcomes (Ragu-Nathan et al., 2008; Srivastava, Chandra, & Shirish, 2015), the emotional effect of technostress has mostly been ignored (Sarabadani et al., 2020).”
Background
Hope, tolerance and empathy: employees' emotions when using an AI-enabled chatbot in a digitalised workplace
Gkinko, L., & Elbanna, A. R. (2022) · Information Technology and People · doi:10.1108/itp-04-2021-0328 · Cited by 167 · see citing works
Technostress: Implications for Adults in the Workforce
Atanasoff, L. M., & Venable, M. A. (2017) · The Career Development Quarterly · doi:10.1002/cdq.12111 · Cited by 151 · see citing works
“Although a comprehensive body of research is lacking, this novel approach to understanding”
Background
How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model
Borle, P., Reichel, K., Niebuhr, F., & Voelter‐Mahlknecht, S. (2021) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph18168673 · Cited by 172 · see citing works
“Keywords: digitalisation; ICT demands; workplace well-being; knowledge workers; platform work; sociotechnical systems; methodology”
BackgroundResultInfluential
Overcoming the “Dark Side” of Technology—A Scoping Review on Preventing and Coping with Work-Related Technostress
Rohwer, E., Flöther, J., Harth, V., & Mache, S. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19063625 · Cited by 163 · see citing works
Big five model personality traits and job burnout: a systematic literature review
Angelini, G. (2023) · BMC Psychology · doi:10.1186/s40359-023-01056-y · Cited by 179 · see citing works
Technostress creators, personality traits, and job burnout: A fuzzy-set configurational analysis
Khedhaouria, A., & Cucchi, A. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.04.029 · Cited by 137 · see citing works
COVID-19 crisis and digital stressors at work: A longitudinal study on the Finnish working population
Oksanen, A., Oksa, R., Savela, N., Mantere, E., Savolainen, I., & Kaakinen, M. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2021.106853 · Cited by 107 · see citing works
“As expected from previous literature (Armon et al., 2012; Srivastava et al., 2015), in our results, neuroticism predicted technostress and work exhaustion.”
Result
TECHNOSTRESS: A comprehensive literature review on dimensions, impacts, and management strategies
Kumar, P. S. (2024) · Computers in Human Behavior Reports · doi:10.1016/j.chbr.2024.100475 · Cited by 191 · see citing works
Time distortion when users at-risk for social media addiction engage in non-social media tasks
Turel, O., Brevers, D., & Bechara, A. (2017) · Journal of Psychiatric Research · doi:10.1016/j.jpsychires.2017.11.014 · Cited by 132 · see citing works
Technostress and the entitled employee: impacts on work and family
Harris, K. J., Harris, R. B., Valle, M., Carlson, J. R., Carlson, D. S., Zivnuska, S., & Wiley, B. (2021) · Information Technology and People · doi:10.1108/itp-07-2019-0348 · Cited by 136 · see citing works
Technostress Research: A Nurturing Ground for Measurement Pluralism?
University of Applied Sciences Upper Austria, Fischer, T., Riedl, R., & University of Applied Sciences Upper Austria and University of Linz (2017) · Communications of the Association for Information Systems · doi:10.17705/1cais.04017 · Cited by 127 · see citing works
The dark sides of AI personal assistant: effects of service failure on user continuance intention
Sun, Y., Li, S., & Yu, L. (2021) · Electronic Markets · doi:10.1007/s12525-021-00483-2 · Cited by 133 · see citing works
“Researchers have identified several technostress sources, including technology intrusion, technical complexity, technical uncertainty, technology overload, and technical insecurities (Srivastava et al., 2015).”
Background
Compulsive mobile application usage and technostress: the role of personality traits
Hsiao, K. (2017) · Online Information Review · doi:10.1108/oir-03-2016-0091 · Cited by 130 · see citing works
“Srivastava et al. (2015) verified and D ow nl oa de d by U ni ve rs ity o f N ew ca st le A t 0 4: 25 0 9 M ar ch 2 01 7 (P T ) confirmed the moderating effect of the five personality traits on the relationships between technostress creators and job outcomes.”
BackgroundInfluential
Formation and Mitigation of Technostress in the Personal Use of IT
Salo, M., Pirkkalainen, H., Chua, C. E. H., & Koskelainen, T. (2022) · MIS Quarterly · doi:10.25300/misq/2022/14950 · Cited by 123 · see citing works
“Third, while stress can also be perceived positively (Califf et al. 2020; Srivastava et al. 2015) and examined from a physiological perspective (Riedl 2012; Riedl et al. 2012), this study focused on the negative side of technostress from a psychological perspective.”
Influential
Does Technostress Inhibit Employee Innovation? Examining the Linear and Curvilinear Influence of Technostress Creators
Chandra, S., Shirish, A., & Srivastava, S. C. (2019) · Communications of the Association for Information Systems · doi:10.17705/1cais.04419 · Cited by 122 · see citing works
Self-citation
Personality and espoused cultural differences in technostress creators
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“Further, studies indicate that agreeable individuals tend to use new ICTs in their job even without having the required capability (Srivastava et al., 2015).”
BackgroundInfluential
Exploring the effect of compulsive social app usage on technostress and academic performance: Perspectives from personality traits
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“However, the influence of personality traits on technology-related stress has not been well-examined, leaving a significant research gap (Srivastava et al., 2015).”
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The mediating role of coping behavior on the age-technostress relationship: A longitudinal multilevel mediation model
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BackgroundResult
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Method
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Examining the Impact of Technology Overload at the Workplace: A Systematic Review
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Influence of Technostress on Academic Performance of University Medicine Students in Peru during the COVID-19 Pandemic
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“Investigating the individual and dark side (e.g., technostress) is an exciting idea to follow (Srivastava et al., 2015).”
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“On the employee level, some personality traits, such as openness to experience and agreeable-ness, moderate the effects of technostress (Srivastava, Chandra, & Shirish, 2015).”
Background
Juxtaposed Effect of Social Media Overload on Discontinuous Usage Intention: The Perspective of Stress Coping Strategies
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Exploring the Structural Relationship Between University Support, Students’ Technostress, and Burnout in Technology-enhanced Learning
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Let’s agree about nice leaders: A literature review and meta-analysis of agreeableness and its relationship with leadership outcomes
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Theorizing technological spatial intrusion for ICT enabled employee innovation: The mediating role of perceived usefulness
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Self-citation
Does Techno-invasion Lead to Employees’ Deviant Behaviors?
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“Different reactions have been examined in the previous literature such as job and user satisfaction (Ragu-Nathan et al. 2008; Tarafdar et al. 2010), burnout (Maier et al. 2019; Srivastava et al. 2015), or IT addiction (Tarafdar et al. 2019b).”
Background
Values and Ethics in Information Systems
Spiekermann, S., Krasnova, H., Hinz, O. F., Baumann, A., Benlian, A., Gimpel, H., Heimbach, I., Köster, A., Maedche, A., Niehaves, B., et al. (2022) · Business & Information Systems Engineering · doi:10.1007/s12599-021-00734-8 · Cited by 74 · see citing works
“These phenomena of ICT use may have detrimental inﬂuences on individuals, for example, in the form of loneliness (Matook et al. 2015), burnout (Srivastava et al. 2015), or diseases of the musculoskeletal or cardiovascular system (Gimpel et al. 2019).”
Background
Compulsive smartphone usage and users' ill-being among young Indians: Does personality matter?
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“Physical and social health included 8 items adapted originally from Lee et al. (2016), Srivastava, Chandra, and Shirish (2015) and Kayis et al. (2016) with some modifications.”
Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress
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Technostress Creators and Burnout: A Job Demands-Resources Perspective
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BackgroundMethodInfluential
How technostressors influence job and family satisfaction: Exploring the role of work–family conflict
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“For example, computers have made workplaces more efficient and effective, and employees may be expected to accomplish more work in less time to match this technological potential (Mandel, 2005), or to address multiple tasks simultaneously (Srivastava et al., 2015).”
Background
Ambivalence and Coping Responses in Post-Adoptive Information Systems Use
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Examining technostress and its impact on worker well-being in the digital gig economy
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The effect of process tailoring on software project performance: The role of team absorptive capacity and its knowledge‐based enablers
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“Finally, Srivastava, Chandra, and Shirish (2015) found that technostress creators including techno-overload were positively associated with job burnout of managers, another negative well-being outcome.”
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Navigating AI unpredictability: Exploring technostress in AI-powered healthcare systems
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“Stressors that create stress can increase behavioural strainrelated outcomes for employees, including job dissatisfaction, lower job engagement, and poor task performance (Ragu-Nathan et al. 2008; Srivastava, Chandra, and Shirish 2015; Tarafdar, Pullins, and Ragu-Nathan 2015).”
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Deconstructing Technostress: A Configurational Approach to Explaining Job Burnout and Job Performance
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Techno‐eustress creators: Conceptualization and empirical validation
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“Techno-invasion, for The negative relationship between techno-distress creators and user satisfaction has been documented in a number of studies (e.g., Srivastava et al., 2015; Tarafdar et al., 2010).”
Using Polynomial Modeling to Understand Service Quality in E-Government Websites
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Self-citation
Trial-Period Technostress: A Conceptual Definition and Mixed-Methods Investigation
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Technostress: A catalyst to leave the teaching profession - A survey designed to measure technostress among teachers in Pakistan during COVID-19 pandemic
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Can Technostressors Be Engaging?: The Salient Role of Employee Personality
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Technostressors and job stress
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Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress.
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Authors: Srivastava, S. C., Chandra, S., & Shirish, A.
Affiliations: HEC Paris (FR)
S P Jain School of Global Management (SG)
Institut Mines-Télécom (FR)
Corresponding author: Srivastava, Shirish C.
ORCID: Srivastava, Shirish C.
Chandra, Shalini
Shirish, Anuragini
Venue: Information Systems Journal
Publisher: Wiley
Published: 2015-05-15
Volume: 25
Issue: 4
Pages: 355-401
ISSN: 1350-1917 (ISSN-L)
1365-2575
DOI: 10.1111/isj.12067
OpenAlex: W1936925322
Semantic Scholar: f2851eced25cd4818210f117ac0b441b6a3d86e7
Cited by: 456
References: 150
Citations by year: 2026: 43 · 2025: 58 · 2024: 56 · 2023: 72 · 2022: 63 · 2021: 58 · 2020: 40 · 2019: 29 · 2018: 14 · 2017: 13 · 2016: 6 · 2015: 4
FWCI: 20.23
Type: journal article
Language: en
Open access: closed
Licence: onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations: Information Systems Journal (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Grenoble Ecole de Management (Post-Print) (submittedVersion)
HAL (submittedVersion)
Funders: HEC Paris Foundation
Topics: Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords: technostress, personality traits, Big Five personality traits, burnout, work engagement, transactional model of stress and coping, individual differences, moderating effect, business executives, information and communication technologies

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Technostress creators and job outcomes: theorising the moderating influence of personality traits

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