Determining the effectiveness of mental health services from a consumer perspective: Part 1: Enhancing recovery
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ABSTRACT: The routine use of standardized instruments to measure consumer outcomes is now part of mental health policy throughout Australia. However, it has been broadly criticized for (i) not involving consumer input into the design of instruments; and (ii) not reflecting the aspects of care and treatment considered beneficial for recovery by consumers themselves. The importance of the concept of recovery is increasingly considered in the literature. Despite this, there is a paucity of research describing the effectiveness of services in promoting recovery from the perspective of consumers of mental health services. The aim of this study is to explore consumer perspectives in relation to the factors that promote and impede recovery, and the principles that ideally should underpin the evaluation of services. Focus group interviews were conducted with consumers of mental health services (n = 16) from one rural and one metropolitan mental health service in Victoria, Australia. This paper presents Part 1 of the findings, pertaining to aspects of mental health services that enhance recovery. Two main themes arose during the data analysis process: (i) treatment; and (ii) support and social connectedness. Various treatment strategies, including medication and spiritual involvement, were considered helpful. However, support from both staff and peers emerged as a more important and influential factor.
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The great importance of peer support has been addressed.
“The great importance of peer support has been addressed as well (44), and Grant (45) highlighted the value of engaging consumer survivors as educators in community services.”
From Factors influencing subjective perceptions of everyday occupations: Comparing day centre attendees with non-attendees (2012) · cites this paper as [44]
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- Authors
- Happell, B.
- Affiliations
- Central Queensland University (AU)
- Corresponding author
- Happell, Brenda
- ORCID
- Happell, Brenda
- Venue
- International Journal of Mental Health Nursing
- Publisher
- Wiley
- Published
- 2008-02-28
- Volume
- 17
- Issue
- 2
- Pages
- 116-122
- ISSN
- 1445-8330 (ISSN-L)
- 1447-0349
- OpenAlex
- W2076438892
- Cited by
- 68
- References
- 27
- Citations by year
- 2024: 2 · 2022: 2 · 2021: 1 · 2020: 2 · 2019: 2 · 2018: 3 · 2017: 5 · 2016: 3 · 2015: 5 · 2014: 5 · 2013: 7 · 2012: 8
- FWCI
- 14.81
- Type
- journal article
- Language
- en
- Open access
- green
- figshare.com
- Locations
- International Journal of Mental Health Nursing (publishedVersion)
- PubMed (publishedVersion)
- Acquire (CQUniversity) (submittedVersion)
- Figshare (submittedVersion, cc-by)
- Funders
- Australian Government
- Topics
- Health Sciences › Health Professions › General Health Professions › Mental Health and Patient Involvement
- Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
- Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
- Keywords
- mental health services, customer perspective, recovery, service evaluation, standardized outcome measures, social connectedness, peer support, staff support, medication, treatment options
- MeSH terms
- Attitude to Health, Mental Disorders, Convalescence, Health Services Research, Humans, Mental Health Services, Surveys and Questionnaires, Social Support, Victoria, Nursing Methodology Research, Focus Groups, Rural Health Services, Urban Health Services, Needs Assessment, Qualitative Research
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