“I Am Not Alone”: The Feasibility and Acceptability of Interactive Voice Response‐Facilitated Telephone Peer Support Among Older Adults With Heart Failure
Open accessAbstract
Patient self‐management is a critical determinant of heart failure (HF) outcomes, yet patients with HF are often frail and socially isolated, factors that may limit their ability to manage self‐care and access clinic‐based services. Mobilizing peer support among HF patients is a promising strategy to improve self‐management support. In this pilot, the authors evaluated the feasibility and acceptability of an interactive voice response (IVR)‐based platform to facilitate telephone peer support among older adults with HF. Participants completed a baseline survey, were offered a 3‐hour training session in peer communication skills, and were paired with another patient who had HF. Participants were asked to contact their partner weekly using a toll‐free IVR phone system that protected their anonymity and provided automated reminders if contacts were not made. Times and duration of participants' telephone contacts were monitored and recorded. After the 7‐week intervention, participants completed surveys and brief face‐to‐face interviews. The authors found high levels of use and satisfaction and improvements in depressive symptoms among the 20 pilot study participants. An IVR peer‐support intervention is feasible, is acceptable to patients, and may have positive effects on patients' HF social support and health outcomes, in conjunction with structured health system support, that warrant more rigorous evaluation in a randomized trial.
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These studies use an interactive voice response tool to enhance self-care and improve the diagnosis of disease decompensation.
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From Reducing Diagnostic Errors through Effective Communication: Harnessing the Power of Information Technology (2008) · cites this paper as [69]
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- Authors
- Heisler, M., Halasyamani, L., Resnicow, K., Neaton, M., Shanahan, J., Brown, S., & Piette, J. D.
- Affiliations
- VA Ann Arbor Healthcare System (US)
- Trinity Health Michigan (US)
- Corresponding author
- Heisler, Michele
- Venue
- Congestive Heart Failure
- Publisher
- Wiley
- Published
- 2007-05
- Volume
- 13
- Issue
- 3
- Pages
- 149-157
- ISSN
- 1527-5299 (ISSN-L)
- 1751-7133
- OpenAlex
- W2053379884
- Cited by
- 69
- References
- 50
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 7 · 2023: 3 · 2022: 5 · 2021: 2 · 2020: 3 · 2019: 4 · 2018: 7 · 2017: 1 · 2016: 5 · 2015: 3 · 2014: 1 · 2013: 5 · 2012: 4
- FWCI
- 2.82
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Congestive Heart Failure (publishedVersion)
- PubMed (publishedVersion)
- Funders
- Health Services Research and Development
- Topics
- Health Sciences › Medicine › Cardiology and Cardiovascular Medicine › Heart Failure Treatment and Management
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Keywords
- heart failure, older adults, interactive voice response, patient self-management, social isolation, depressive symptoms, feasibility and acceptability, social support
- MeSH terms
- Aged, Depression, Feasibility Studies, Female, Follow-Up Studies, Heart Failure, Humans, Loneliness, Male, Middle Aged, Patient Acceptance of Health Care, Pilot Projects, Research Design, Social Facilitation, Social Support, Telephone, Voice, Program Evaluation, Frail Elderly, Patient Satisfaction, Self Efficacy
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