CoChat
Sign Up
Cited by 1,410Job Satisfaction and Organizational BehaviorHuman Resource and Talent ManagementEmployee Performance and Management

The DOI matches its Crossref record; 141 of the 142 references it cites were found in a registry or an index.

EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION

NISHII, LISA H., LEPAK, DAVID P., SCHNEIDER, BENJAMIN·2008·Personnel Psychology
DOI 10.1111/j.1744-6570.2008.00121.x
Open this paper in CoChat — free account

Abstract

The construct of human resource (HR) attributions is introduced. We argue that the attributions that employees make about the reasons why management adopts the HR practices that it does have consequences for their attitudes and behaviors, and ultimately, unit performance. Drawing on the strategic HR literature, we propose a typology of 5 HR‐attribution dimensions. Utilizing data collected from a service firm, we show that employees make varying attributions for the same HR practices, and that these attributions are differentially associated with commitment and satisfaction. In turn, we show that these attitudes become shared within units and that they are related to unit‐level organizational citizenship behaviors and customer satisfaction. Findings and implications are discussed.

Overview

Integrity signals

Registry

Crossref · 10.1111/j.1744-6570.2008.00121.x

Cites

141 of 141 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Show all 142 references

Research works printed but not linked: 16

  1. 10.2307/20159029 · DOI · Paper page
  2. Fiske ST, 1991, Social cognition
  3. Hoffman DA, 2000, Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions, 467
  4. 10.2307/258360 · DOI
  5. Kozlowski SWJ, 2000, Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions, 3
  6. 10.2307/257167 · DOI
  7. 10.2307/258532 · DOI
  8. 10.2307/259081 · DOI
  9. Morrison EW, 1997, Service quality: An organizational citizenship behavior framework, Advances in the Management of Organizational Quality, 2, 211
  10. Nishii LH, 2008, The people make the place, 225
  11. 10.1037/0021-9010.77.6.963 · DOI
  12. Ostroff C, 2000, Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions, 211
  13. Ross L, 1980, New directions for methodology of behavioral science: Fallible judgment in behavioral research, 17
  14. Rucci A, 1998, The employee‐customer‐profit chain at Sears, Harvard Business Review, 83
  15. Sottolano DL, 2001, Facilitating cognitive reframing and organizational readiness for large‐scale change: A model of leadership, structural, and cultural dimensions, Dissertation Abstracts International Section A: Humanities & Social Sciences, 62, 243
  16. Wright PM, Innovations in HR

Cited by

Sorted by citations

Items 201–300 of 1,000

Related

See all

Metadata

Authors
NISHII, L. H., LEPAK, D. P., & SCHNEIDER, B.
Affiliations
  • Cornell University (US)
  • University of Bath (GB)
Corresponding author
NISHII, LISA H.
ORCID
SCHNEIDER, BENJAMIN
Venue
Personnel Psychology
Publisher
Wiley
Published
2008-09
Volume
61
Issue
3
Pages
503-545
ISSN
  • 0031-5826 (ISSN-L)
  • 1744-6570
DOI
10.1111/j.1744-6570.2008.00121.x
OpenAlex
W2000010977
Cited by
1,410
References
142
Citations by year
2026: 100 · 2025: 82 · 2024: 99 · 2023: 105 · 2022: 95 · 2021: 112 · 2020: 100 · 2019: 94 · 2018: 85 · 2017: 77 · 2016: 87 · 2015: 75 · 2014: 84 · 2013: 67 · 2012: 62
FWCI
55.19
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor, 2 d)
Locations
  • Personnel Psychology (publishedVersion)
  • eCommons (Cornell University) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
Keywords
strategic human resource management, employee commitment, job satisfaction, organizational citizenship behavior, customer satisfaction, service companies

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review