Cited by 1,410Job Satisfaction and Organizational BehaviorHuman Resource and Talent ManagementEmployee Performance and Management

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EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION

NISHII, LISA H., LEPAK, DAVID P., SCHNEIDER, BENJAMIN·2008·Personnel Psychology

DOI 10.1111/j.1744-6570.2008.00121.x

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Abstract

The construct of human resource (HR) attributions is introduced. We argue that the attributions that employees make about the reasons why management adopts the HR practices that it does have consequences for their attitudes and behaviors, and ultimately, unit performance. Drawing on the strategic HR literature, we propose a typology of 5 HR‐attribution dimensions. Utilizing data collected from a service firm, we show that employees make varying attributions for the same HR practices, and that these attributions are differentially associated with commitment and satisfaction. In turn, we show that these attitudes become shared within units and that they are related to unit‐level organizational citizenship behaviors and customer satisfaction. Findings and implications are discussed.

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Authors: NISHII, L. H., LEPAK, D. P., & SCHNEIDER, B.
Affiliations: Cornell University (US)
University of Bath (GB)
Corresponding author: NISHII, LISA H.
ORCID: SCHNEIDER, BENJAMIN
Venue: Personnel Psychology
Publisher: Wiley
Published: 2008-09
Volume: 61
Issue: 3
Pages: 503-545
ISSN: 0031-5826 (ISSN-L)
1744-6570
DOI: 10.1111/j.1744-6570.2008.00121.x
OpenAlex: W2000010977
Cited by: 1,410
References: 142
Citations by year: 2026: 100 · 2025: 82 · 2024: 99 · 2023: 105 · 2022: 95 · 2021: 112 · 2020: 100 · 2019: 94 · 2018: 85 · 2017: 77 · 2016: 87 · 2015: 75 · 2014: 84 · 2013: 67 · 2012: 62
FWCI: 55.19
Type: journal article
Language: en
Open access: closed
Licence: onlinelibrary.wiley.com/termsAndConditions#vor (vor, 2 d)
Locations: Personnel Psychology (publishedVersion)
eCommons (Cornell University) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
Keywords: strategic human resource management, employee commitment, job satisfaction, organizational citizenship behavior, customer satisfaction, service companies

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EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION

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