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Cited by 1,410Job Satisfaction and Organizational BehaviorHuman Resource and Talent ManagementEmployee Performance and Management

The DOI matches its Crossref record; 141 of the 142 references it cites were found in a registry or an index.

EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION

NISHII, LISA H., LEPAK, DAVID P., SCHNEIDER, BENJAMIN·2008·Personnel Psychology
DOI 10.1111/j.1744-6570.2008.00121.x
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Abstract

The construct of human resource (HR) attributions is introduced. We argue that the attributions that employees make about the reasons why management adopts the HR practices that it does have consequences for their attitudes and behaviors, and ultimately, unit performance. Drawing on the strategic HR literature, we propose a typology of 5 HR‐attribution dimensions. Utilizing data collected from a service firm, we show that employees make varying attributions for the same HR practices, and that these attributions are differentially associated with commitment and satisfaction. In turn, we show that these attitudes become shared within units and that they are related to unit‐level organizational citizenship behaviors and customer satisfaction. Findings and implications are discussed.

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Citations

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Show all 142 references

Research works printed but not linked: 16

  1. 10.2307/20159029 · DOI · Paper page
  2. Fiske ST, 1991, Social cognition
  3. Hoffman DA, 2000, Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions, 467
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  5. Kozlowski SWJ, 2000, Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions, 3
  6. 10.2307/257167 · DOI
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  9. Morrison EW, 1997, Service quality: An organizational citizenship behavior framework, Advances in the Management of Organizational Quality, 2, 211
  10. Nishii LH, 2008, The people make the place, 225
  11. 10.1037/0021-9010.77.6.963 · DOI
  12. Ostroff C, 2000, Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions, 211
  13. Ross L, 1980, New directions for methodology of behavioral science: Fallible judgment in behavioral research, 17
  14. Rucci A, 1998, The employee‐customer‐profit chain at Sears, Harvard Business Review, 83
  15. Sottolano DL, 2001, Facilitating cognitive reframing and organizational readiness for large‐scale change: A model of leadership, structural, and cultural dimensions, Dissertation Abstracts International Section A: Humanities & Social Sciences, 62, 243
  16. Wright PM, Innovations in HR

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Metadata

Authors
NISHII, L. H., LEPAK, D. P., & SCHNEIDER, B.
Affiliations
  • Cornell University (US)
  • University of Bath (GB)
Corresponding author
NISHII, LISA H.
ORCID
SCHNEIDER, BENJAMIN
Venue
Personnel Psychology
Publisher
Wiley
Published
2008-09
Volume
61
Issue
3
Pages
503-545
ISSN
  • 0031-5826 (ISSN-L)
  • 1744-6570
DOI
10.1111/j.1744-6570.2008.00121.x
OpenAlex
W2000010977
Cited by
1,410
References
142
Citations by year
2026: 100 · 2025: 82 · 2024: 99 · 2023: 105 · 2022: 95 · 2021: 112 · 2020: 100 · 2019: 94 · 2018: 85 · 2017: 77 · 2016: 87 · 2015: 75 · 2014: 84 · 2013: 67 · 2012: 62
FWCI
55.19
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor, 2 d)
Locations
  • Personnel Psychology (publishedVersion)
  • eCommons (Cornell University) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
Keywords
strategic human resource management, employee commitment, job satisfaction, organizational citizenship behavior, customer satisfaction, service companies

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