The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
GREENING THE SERVICE PROFIT CHAIN: THE IMPACT OF ENVIRONMENTAL MANAGEMENT PRACTICES
Abstract
This paper explores the relationship between environmental practices and performance in services and the impact of such practices on the external portion of the service profit chain. Using structural equation modeling, it tests the hypotheses developed with data from the European hospitality industry. The findings suggest that environmental practices are positively related to performance through the mediating effect of enhanced customer satisfaction and loyalty. The paper's contributions include: the conceptual development of the relationship between environmental practices and performance in services, the incorporation of environmental practices within the service profit chain, and the testing of their impact on customer satisfaction.
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Cites
On the Evaluation of Structural Equation Models
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Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102
Toward a New Conception of the Environment-Competitiveness Relationship
Porter, M. E., & Linde, C. V. D. (1995) · Journal of Economic Perspectives · doi:10.1257/jep.9.4.97 · Cited by 13,365
Structural model evaluation and modification: An interval estimation approach
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Modern Methods for Business Research
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The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
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Cutting waste with employee involvement teams
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Cited by
Sustainable supply chain management (SSCM) in Malaysia: A survey
Zailani, S., Jeyaraman, K., Vengadasan, G., & Premkumar, R. (2012) · International Journal of Production Economics · doi:10.1016/j.ijpe.2012.02.008 · Cited by 684
Effects of restaurant green practices on brand equity formation: do green practices really matter?
Namkung, Y., & Jang, S. (2013) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2012.06.006 · Cited by 238
Exploring consumer perceptions of green restaurants in the US
Schubert, F., Kandampully, J., Solnet, D., & Kralj, A. (2010) · Tourism and Hospitality Research · doi:10.1057/thr.2010.17 · Cited by 207
Improving global environmental management with standard corporate reporting
Kareiva, P. M., McNally, B. W., McCormick, S., Miller, T., & Ruckelshaus, M. (2015) · Proceedings of the National Academy of Sciences · doi:10.1073/pnas.1408120111 · Cited by 81
Metadata
- Authors
- KASSINIS, G. I., & SOTERIOU, A. C.
- Venue
- Production and Operations Management
- Publisher
- SAGE Publications
- Published
- 2003-09
- Volume
- 12
- Issue
- 3
- Pages
- 386-403
- ISSN
- 1059-1478 (ISSN-L)
- 1937-5956
- OpenAlex
- W1993910482
- Cited by
- 349
- References
- 9
- FWCI
- 15.76
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: GREENING THE SERVICE PROFIT CHAIN: THE IMPACT OF ENVIRONMENTAL MANAGEMENT PRACTICES. https://app.cochat.ai/papers/10.1111/j.1937-5956.2003.tb00210.x
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- KASSINIS, G. I., & SOTERIOU, A. C. (2003). GREENING THE SERVICE PROFIT CHAIN: THE IMPACT OF ENVIRONMENTAL MANAGEMENT PRACTICES. Production and Operations Management. https://doi.org/10.1111/j.1937-5956.2003.tb00210.x
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
