Cited by 428Nursing Roles and PracticesPrimary Care and Health OutcomesPatient-Provider Communication in Healthcare

Randomised controlled trial of nurse practitioner versus general practitioner care for patients requesting "same day" consultations in primary care

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Kinnersley, P.·2000·BMJ

Abstract

OBJECTIVE: To ascertain any differences between care from nurse practitioners and that from general practitioners for patients seeking "same day" consultations in primary care. DESIGN: Randomised controlled trial with patients allocated by one of two randomisation schemes (by day or within day). SETTING: 10 general practices in south Wales and south west England. SUBJECTS: 1368 patients requesting same day consultations. MAIN OUTCOME MEASURES: Patient satisfaction, resolution of symptoms and concerns, care provided (prescriptions, investigations, referrals, recall, and length of consultation), information provided to patients, and patients' intentions for seeking care in the future. RESULTS: Generally patients consulting nurse practitioners were significantly more satisfied with their care, although for adults this difference was not observed in all practices. For children, the mean difference between general and nurse practitioner in percentage satisfaction score was -4.8 (95% confidence interval -6.8 to -2.8), and for adults the differences ranged from -8.8 (-13.6 to -3.9) to 3.8 (-3.3 to 10.8) across the practices. Resolution of symptoms and concerns did not differ between the two groups (odds ratio 1.2 (95% confidence interval 0.8 to 1.8) for symptoms and 1.03 (0.8 to 1.4) for concerns). The number of prescriptions issued, investigations ordered, referrals to secondary care, and reattendances were similar between the two groups. However, patients managed by nurse practitioners reported receiving significantly more information about their illnesses and, in all but one practice, their consultations were significantly longer. CONCLUSION: This study supports the wider acceptance of the role of nurse practitioners in providing care to patients requesting same day consultations.

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Crossref · 10.1136/bmj.320.7241.1043

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  • Increased involvement of non-physicians such as Registered Nurses and Nurse Practitioners has long been recognized as an effective way to enhance access to primary care services.

    “Increased involvement of non-physicians such as Registered Nurses (RNs) and Nurse Practitioners (NPs) has long been recognized as an effective way to enhance access to primary care services.6-12”

    From Evaluating the cost of NP-led vs. GP-led primary care in British Columbia (2024) · cites this paper as [12]

    The Introduction says nurse practitioners had begun seeing patients requesting same-day appointments, and What this study adds supports extending their role in primary care. The paper does not establish that greater involvement improves access, address registered nurses as a group, or substantiate that this has long been recognized. (LLM, conf=0.85)

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  • Measurable clinical outcomes are systematically found to be equivalent to those produced by medical models, though patient satisfaction tends to be higher for nurse-provided services.

    “Measurable clinical outcomes are systematically found to be equivalent11,18,19,23,27-32 to those produced by medical models, though patient satisfaction tends to be higher for nurse-provided services.11,19,21,26,27,29,30,33,34”

    From Evaluating the cost of NP-led vs. GP-led primary care in British Columbia (2024) · cites this paper as [30]

    The Results section (page unavailable) reports no notable or significant differences in symptom and concern resolution after same-day consultations. The Discussion (page unavailable) says patients seeing nurse practitioners were generally more satisfied, but the difference was smaller than the study’s threshold for clinical importance. This single trial supports that comparison in its primary-care setting, not a systematic finding of equivalent clinical outcomes across nurse-provided services. (LLM, conf=0.84)

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1 of the 17 references couldn’t be matched to a known paper.

Research works printed but not linked: 2

  1. Rees M, Kinnersley P. Nurse management of minor illness in general practice. Nursing Times 1996;92:32-3.
  2. Beckman H, Kaplan SH, Frankel R. Outcome based research on doctor- patient communication: A review. In: Stewart M, Roter D, eds. Communi- cating with medical patients. Newbury Park: Sage Publications, 1989.

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Authors
Kinnersley, P.
Affiliations
Cardiff University (GB)
Corresponding author
Kinnersley, P.
Venue
BMJ
Publisher
BMJ
Published
2000-04-15
Volume
320
Issue
7241
Pages
1043-1048
ISSN
0959-8138 (ISSN-L)
OpenAlex
W2064193170
Cited by
428
References
17
Citations by year
2026: 5 · 2025: 3 · 2024: 10 · 2023: 4 · 2022: 3 · 2021: 15 · 2020: 10 · 2019: 5 · 2018: 10 · 2017: 10 · 2016: 15 · 2015: 20 · 2014: 21 · 2013: 24 · 2012: 13
FWCI
62.12
Type
journal article
Language
en
Open access
Locations
  • BMJ (publishedVersion)
  • Europe PMC (PubMed Central) (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
  • ORCA Online Research @Cardiff (Cardiff University) (submittedVersion)
  • HighWire Press Open Archive (submittedVersion)
Funders
Office of Research and Development
Topics
  • Health Sciences › Health Professions › General Health Professions › Nursing Roles and Practices
  • Health Sciences › Health Professions › General Health Professions › Primary Care and Health Outcomes
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Keywords
nurse practitioners, general practitioners, primary care, patient satisfaction, symptom resolution, consultation time, patient information, children, adults, nurse practitioner role
MeSH terms
Acute Disease, Adolescent, Adult, Aged, Child, Child, Preschool, England, Family Practice, Female, Humans, Infant, Infant, Newborn, Male, Middle Aged, Nurse Practitioners, Patient Acceptance of Health Care, Time Factors, Wales, Patient Satisfaction, Patient Selection

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