"What is the Topic of the Group, Please?" On Migration, Care and the Challenges of Participation in Design
Abstract
An increasing number of people around the world are forced to leave their homes due to the climate catastrophe, regional conflict or poverty. In their new host countries however, refugees and migrants are frequently met by a wide range of challenges, including wider societal participation. The difficulties migrants and refugees face have also increasingly become the topic of HCI and CSCW work. In this paper we report on a three year-long project, involving refugees, migrants and activist supporters in a co-design project to develop tools that aid the process of resettling. Several aspects have challenged equal participation in the project, including divergent motives, unequal power distribution and cultural heterogeneity. Despite these challenges the project outcomes are in use and maintained beyond the project runtime through voluntary actors. We reflect on this discrepancy between process and outcome drawing on the concept of care.
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Many challenges for PD have been identified since its early days, including contextual factors that affect the PD work and the parties' varying motivations and agendas.
“These include contextual factors that affect the PD work (Kraft and Bansler, 1994) and the parties' varying motivations and agendas (Krüger et al., 2021).”
From Educational Participatory Design in the Crossroads of Histories and Practices – Aiming for Digital Transformation in Language Pedagogy (2023) · cites this paper as Krüger et al., 2021
Several histories and practices determined the path the course could take in terms of how PD principles were applied and the role of technology researchers.
“We maintain that there were several histories and practices determining the path that the course could take in terms of how the PD principles were applied, and what kind of role the technology researchers were taking to encourage student teachers to adopt a more active PD stance with the school children, linked with the agendas and motivations of the different parties (see e.g., Krüger et al., 202”
From Educational Participatory Design in the Crossroads of Histories and Practices – Aiming for Digital Transformation in Language Pedagogy (2023) · cites this paper as Krüger et al., 2021
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Henriques, A. O., Carter, A. R. L., Severes, B., Talhouk, R., Strohmayer, A., Pires, A. C., Gray, C. M., Montague, K., & Nicolau, H. (2025) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3713950 · Cited by 21 · see citing works
Chamorro, L. S., Toebosch, R., & Lallemand, C. (2024) · Designing Interactive Systems Conference · doi:10.1145/3643834.3661513 · Cited by 18 · see citing works
Expanding Care Conceptualizations: An Integrative Literature Review of Care in HCI
Petterson, A., Mattka, J., & Chandra, P. (2025) · ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies (COMPASS) · doi:10.1145/3715335.3735486 · Cited by 16 · see citing works
Paluch, R., Černá, K., Kirschsieper, D., & Müller, C. (2023) · Journal of Medical Internet Research · doi:10.2196/45750 · Cited by 15 · see citing works
Lee, S., Choi, D., Truong, L., Sawhney, N., & Paakki, H. (2025) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3706598.3713091 · Cited by 13 · see citing works
Truong, L., Lee, S., & Sawhney, N. (2024) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3687034 · Cited by 12 · see citing works
Mobile Phone Data Transforming Casework in Asylum Decision-making: Insights from the Danish Case
Nielsen, T. R., Gammeltoft‐Hansen, T., & Møller, N. H. (2024) · ACM Journal on Responsible Computing · doi:10.1145/3696469 · Cited by 11 · see citing works
Jahn, L., Engelbutzeder, P., Randall, D. W., Bollmann, Y., Ntouros, V., Michel, L. K., & Wulf, V. (2024) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642541 · Cited by 10 · see citing works
Self-citationde Carvalho, A. F. P., Saeed, S., Reuter, C., Rohde, M., Randall, D. W., Pipek, V., & Wulf, V. (2022) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-022-09442-7 · Cited by 7 · see citing works
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Jing, F. S., Berger, S., Sandoval, . C. B., Pepper, K., Wheeler, A. M., Mayoral, P., Lokesh, D., Feng, A., Mijalkovic, M., Bao, C., et al. (2024) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3641001 · Cited by 6 · see citing works
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Nisi, V., Bala, P., Cesário, V., Ma, S., & Nunes, N. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3757505 · Cited by 5 · see citing works
Choi, A., Pfohl, G., D’Ignazio, C., Welles, B. F., & Parker, A. G. (2024) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3686896 · Cited by 5 · see citing works
On Arrival: Challenges and Opportunities Around Early-Stage Resettlement of Refugees in Australia
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Šerpytytė, R., Varanasi, U. S., & Olsson, T. (2026) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3772318.3791207 · Cited by 3 · see citing works
Aqueous logics: Towards a hydro feminism approach to sustainability
Maggipinto, B., Nisi, V., Fox, S., Nunes, N., & Ainsworth, T. (2023) · International Association of Societies of Design Research Congress (IASDR) · doi:10.21606/iasdr.2023.437 · Cited by 3 · see citing works
Chinen, L. G., & Almeida, L. D. A. (2023) · Lecture notes in computer science · doi:10.1007/978-3-031-34732-0_39 · Cited by 1 · see citing works
Stewarding the Documental Afterlives of Refugee Tech Initiatives
Olgado, B. S., & Pei, L. (2022) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3555560
Weiler, T., Osterheider, A., Paluch, R., Dunkel, K. M., Huldtgren, A., Boscher, C., Fischer, F., Gaertner, W., Focken, M., Großkopp, S., et al. (2026) · Participatory Design Conference · doi:10.1145/3796624.3796654
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- Authors
- Krüger, M., Weibert, A., de Castro Leal, D., Randall, D., & Wulf, V.
- Affiliations
- University of Siegen (DE)
- University of Siegen, Siegen, NRW, Germany
- Venue
- Proceedings of the ACM on Human-Computer Interaction
- Published
- 2021-10-13
- Volume
- 5
- Issue
- CSCW2
- Pages
- 1-29
- ISSN
- 2573-0142 (ISSN-L)
- OpenAlex
- W3205441546
- Cited by
- 23
- References
- 113
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 6 · 2023: 6 · 2022: 4
- FWCI
- 2.45
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Proceedings of the ACM on Human-Computer Interaction (publishedVersion)
- Funders
- Deutsche Forschungsgemeinschaft
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Education › Education and experiences of immigrants and refugees
- Social Sciences › Sociology and Political Science › Migration and Exile Studies
- Keywords
- refugees, migrants, co-design, care, participation, resettlement, power relations, cultural heterogeneity, design tools
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