Cited by 89Public Policy and Administration ResearchJob Satisfaction and Organizational BehaviorPublic Administration and Political Analysis

Leadership and motivation: a qualitative study of transformational leadership and public service motivation

Open access
Andersen, Lotte Bøgh, Bjørnholt, Bente, Bro, Louise Ladegaard, Holm-Petersen, Christina·2018·International Review of Administrative Sciences

Abstract

Transformational leaders work to clarify a vision, share it with their employees and sustain it in the long run, and this is expected to result in increased employee public service motivation (PSM), that is, orientation towards doing good for others and society. Based on 48 in-depth interviews with 16 childcare leaders and 32 of their employees combined with 16 days of observation in these childcare centers, this article investigates the association between transformational leadership and PSM. When the leaders clarify, share and maintain an organizational vision, their employees are more motivated to do good for society and others, and this motivation tends to be less paternalistic and slightly more society-oriented. This implies that it is relevant to ask not only whether transformational leadership increases PSM, but also how it affects the type of PSM. Points for practitioners: Transformational leadership happens when leaders strive to develop a vision for the organization, share the vision with the employees and sustain the employees’ attention to the vision. Transformational leadership seems to increase PSM and make employees less paternalistic and more focused on contributing to society.

AI snapshot

Written from the paper’s full text.

TL;DR

This qualitative study of 16 Danish childcare centers finds that transformational leadership is associated with higher employee public service motivation (PSM), with some indications that it also makes PSM less paternalistic and slightly more society-oriented. It contributes interview and observation evidence on how leaders’ development, sharing, and sustaining of visions may shape both the level and type of PSM.

Key findings

  • Transformational leadership was associated with higher employee PSM: employees in centers with transformational leaders tended to be systematically more motivated to do good for others and society, and some employees explicitly linked their leaders’ behavior to their own motivation.
  • Society-oriented PSM received only weak support: only 4 of 32 employees gave priority to society, but all worked in centers where the leader behaved transformationally; 22 employees were only child-oriented, 9 were oriented to both children and society, and 1 could not be classified. Almost all childcare centers had very child-oriented visions, and only 2 leaders mentioned contributing to society.
  • Less paternalistic PSM received some support: almost half of employees in centers with low transformational leadership prioritized their own understanding of doing good over parents’ and/or politicians’ understandings, while none of the employees in centers with high or very high transformational leadership made such statements. In total, 12 of 32 employees said doing good should be defined by users and/or politicians; many others were neutral.
  • A suggested mechanism is that “sharing the vision” matters: employees did not seem to get higher PSM unless they experienced that the vision was actually shared, and maintaining the vision also appeared important.

Methods

  • Qualitative comparison of 16 Danish childcare centers for 0–6-year-olds, selected for systematic variation in span of control (6–17 vs. 18–34 employees per leader) and hierarchical structure (one vs. two levels of pedagogical leaders), while keeping resources and children’s social backgrounds similar.
  • Data combined 48 semi-structured interviews—16 direct leaders and 32 employees, all female—with 16 days of observation of 8 leaders (two days each). Leader and employee statements were triangulated with observation data; interviews were transcribed, coded in NVivo, condensed, and compared in matrix displays.
  • Analysis classified transformational leadership, PSM level and type (child-oriented vs. society-oriented), and paternalism, then examined three hypotheses about transformational leadership and PSM.

Limitations

  • Paper-stated: the study includes only 16 childcare centers in one country, so generalizability is limited; leaders might perform transformational actions when not observed, although the data sources yielded almost the same results; and leader-selection bias is possible because leaders could have decided that troublesome employees were not made available, though selection criteria were intended to limit this.
  • Evident from the text: the cross-sectional qualitative design cannot establish causality, and the findings are presented as associations, patterns, and indications rather than causal tests. The sample is also all female and specific to Danish childcare, which further limits transferability.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1177/0020852316654747

Cites

44 of 44 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

1 of 25 cited sources checked · 1 supported · 0 flagged

  • Interpretationcitation
    § ANALYSIS · p. 17

    It is important to perceive that you can give a societal contribution in your job.

    “This quote also suggests that it is important to perceive that you can give a societal contribution in your job ('you feel that you can contribute'), and this actually substantiates quantitative findings in the literature concerning the importance of perceived societal impact (e.g. van Loon et al. 2016).”
    Quote in the paperNot a substantial claim1 of 1 sources checked
    • cites van Loon et al. 2016 source
  • Findingown data
    § ABSTRACT · p. 2

    When leaders clarify, share, and maintain an organizational vision, employees' motivation tends to be slightly more society oriented.

    “and slightly more society oriented”
    Quote in the paperSubstantial claim
  • Findingown data
    § ABSTRACT · p. 2

    When leaders clarify, share, and maintain an organizational vision, their employees are more motivated to do good for society and others.

    “When the leaders clarify, share and maintain an organizational vision, their employee are more motivated to do good for society and other”
    Quote in the paperSubstantial claim
  • Findingown data
    § ANALYSIS · p. 16

    In the studied childcare centers, employees tend to be systematically more motivated to do good for others and society in centers with transformational leaders.

    “Based on our classifications of transformational leadership and PSM (shown in full in Appendix 6), the pattern seems to confirm this, because employees tend to be systematically more motivated to do good for others and society in the childcare centers with transformational leaders.”
    • Also stated in: § DISCUSSION AND CONCLUSION · p. 19 · plain
      “Higher level of transformational leadership is associated with higher level of employee PSM”
    Quote in the paperSubstantial claim
  • Findingown data
    § DISCUSSION AND CONCLUSION · p. 19

    This article shows that the positive effect of transformational leadership on PSM found in quantitative studies is robust when analyzed qualitatively.

    “Quantitative studies have found positive effects of transformational leadership on PSM (e.g. Bellé 2014), and this article shows that this result is robust when we analyze it qualitatively.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Bellé 2014 source
  • May combine two claims. 17
  • Classified as probably not a substantial claim. 15
  • May combine two claims.

    Findingown data
    § DISCUSSION AND CONCLUSION · p. 19

    In the 16 analyzed childcare centers, both employee PSM and organizational visions are very oriented towards the individual children and not very society-oriented.

    “In the 16 analyzed childcare centers, both employee PSM and organizational visions are very oriented towards the individual children and not very society-oriented”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data
    § ANALYSIS · p. 17

    Only four of the 32 interviewed employees gave priority to society, and all four worked at childcare centers where the leader behaved in a transformational way.

    “Only four employees (out of the 32 we interviewed) gave priority to society, but they all worked at childcare centers where the leader behaved in a transformational way.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingown data
    § ANALYSIS · p. 17

    The empirical material gives some support to the expectation that PSM is more society-oriented in childcare centers where leaders use more transformational leadership, but the association is not very strong.

    “Our empirical material gives some support to this expectation, but the association is certainly not very strong.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingown data
    § ANALYSIS · p. 18

    Almost half of employees in childcare centers with a low level of transformational leadership suggest that their own understanding of 'doing good for society and others' is prioritized higher than understandings among parents and/or politicians, while none of the employees in childcare centers with a high or very high level of transformational leadership make these types of statements.

    “Almost half of the employees in childcare centers with a low level of transformational leadership suggest that their own understanding of 'doing good for society and others' is prioritized higher than understandings among parents and/or politicians, while none of the employees in childcare centers with a high or very high level of transformational leadership make these types of statements.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data
    § ANALYSIS · p. 14

    Other leaders were very passive and did not seem to behave transformational at all.

    “Other leaders were very passive and did not seem to behave transformational at all.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data
    § ANALYSIS · p. 15

    Nine childcare workers are oriented to do good for both children and society, while 22 are only child-oriented in their PSM (one could not be classified).

    “The quote above from employee 4.3 (above) illustrates that some of the childcare workers (nine) are oriented to do good for both children and society, while 22 are only child-oriented in their PSM (one could not be classified).”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data
    § ANALYSIS · p. 16

    The typical childcare employee has a relatively high level of child-oriented, nonpaternalistic PSM, but there are variations.

    “In sum, the typical childcare employee has a relatively high level of child-oriented, nonpaternalistic PSM, but there are variations.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingown data
    § ANALYSIS · p. 13

    In some centers, there were many examples of leadership behavior directed towards clarifying and sharing visions, and employees in these centers also told about their leaders' transformational behavior during interviews.

    “In some centers, we saw a lot of examples of leadership behavior directed towards clarifying and sharing visions, and the employees in these centers also told us about their leaders' transformational behavior during the interviews.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingown data
    § ANALYSIS · p. 14

    Different leadership can be in the childcare centers.

    “The examples show how different leadership can be in the childcare centers.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data
    § ANALYSIS · p. 15

    All employees are somewhat oriented towards doing good for the children, but their motivation to do good for society varies.

    “All employees are somewhat oriented towards doing good for the children, but their motivation to do good for society varies.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation
    § THEORY: TRANSFORMATIONAL LEADERSHIP AND PUBLIC SERVICE MOTIVATION · p. 4

    Generating awareness of a vision and how work contributes to reaching it is expected to be essential for employees to act upon it.

    “Generating awareness of a vision and how the work contributes to reaching this desirable end state is expected to be essential for employees to act upon it (Paarlberg and Perry 2007).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Paarlberg and Perry 2007 source
  • Classified as probably not a substantial claim.

    Premisecitation
    § INTRODUCTION · p. 2

    Transformational leadership is a promising way to increase public service motivation.

    “According to Paarlberg and Lavigna (2010), transformational leadership is a promising way to increase PSM”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Paarlberg and Lavigna (2010) source
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation
    § THEORY: TRANSFORMATIONAL LEADERSHIP AND PUBLIC SERVICE MOTIVATION · p. 4

    By continuously emphasizing why employees' work contributes to the organization and its vision, transformational leaders attempt to reinforce employees' perceptions of task significance and give them energy to pursue relevant actions in the short and long run.

    “By continuously emphasizing why employees' work contributes to the organization and its vision, transformational leaders attempt to reinforce employees' perceptions of task significance and give them energy to pursue relevant actions in the short and long run (Wright et al. 2012).”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Wright et al. 2012 source
  • Classified as probably not a substantial claim.

    Premisecitation
    § INTRODUCTION · p. 2

    Employees will be more oriented to contribute to society if a strong vision demonstrates what the desirable end state looks like.

    “employees will be more oriented to contribute to society if a strong vision demonstrates what the desirable end state looks like”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Paarlberg and Lavigna (2010) source
  • Classified as probably not a substantial claim.

    Premisecitation
    § THEORY: TRANSFORMATIONAL LEADERSHIP AND PUBLIC SERVICE MOTIVATION · p. 8

    Motivating employees to act on a shared vision requires alignment between the employees' values and those of the collective.

    “As argued by Paarlberg and Lavigna (2010: 712), motivating employees to act on a shared vision requires alignment between the employees' values with those of the collective.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Paarlberg and Lavigna (2010: 712) source
  • May combine two claims.

    Study design and conductreasoning
    § OPERATIONALIZATION · p. 12

    Interview statements from employees and leaders were triangulated with each other and with observation data to address common source bias and social desirability bias.

    “We therefore triangulated interview statements from employees and leaders with each other and with observation data.”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites Meier and O'Toole 2013

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Kim and Kim 2016 source
  • May combine two claims.

    Study design and conductown data
    § DISCUSSION AND CONCLUSION · p. 19

    The study only includes 16 childcare centers in one country, and the generalizability is therefore limited.

    “Still, this study only includes 16 childcare centers in one country, and the generalizability is therefore limited.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Study design and conductcitation
    § RESEARCH DESIGN · p. 9

    Four municipalities with similar resources allocated to childcare and similar social backgrounds among the children were selected, and within each municipality four childcare centers similar on these parameters were selected.

    “Based on existing statistics (Dalsgaard, Nøhr, and Jordan 2014; Kommunale Nøgletal 2014), we selected four municipalities with similar resources allocated to childcare and with similar social backgrounds among the children. Within each municipality, we selected four childcare centers which were also similar on these parameters.”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites Dalsgaard, Nøhr, and Jordan 2014

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

    • cites Kommunale Nøgletal 2014

      Couldn’t be matched to a paper in Crossref, so it can’t be checked.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductnone given
    § DATA AND OVERALL STRATEGY OF ANALYSIS · p. 11

    All interviews were coded in full by researchers and/or student assistants based on a code list with exact descriptions.

    “All interviews were coded in full by researchers and/or student assistants based on a code list with exact descriptions (see Appendix 4).”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based). May combine two claims.

    Interpretationreasoning
    § THEORY: TRANSFORMATIONAL LEADERSHIP AND PUBLIC SERVICE MOTIVATION · p. 6

    In childcare centers, it is plausible that these organizations attract employees who are oriented towards doing good for children, and that existing childcare employees are socialized to share this orientation.

    “In childcare centers, the work is focused on the children, and it is therefore plausible that these organizations attract employees who are oriented towards doing good for this group of specific others, and that existing childcare employees are socialized to share this orientation.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Premisecitation
    § THEORY: TRANSFORMATIONAL LEADERSHIP AND PUBLIC SERVICE MOTIVATION · p. 6

    Public leaders can change their employees' public service motivation through transformational leadership by making them look beyond self-interest and be motivated by other-regarding experiences and identities.

    “public leaders can change their employees' PSM through transformational leadership by making them look beyond self-interest and be 'motivated by experiences and identities that are 'other regarding'' (Paarlberg and Lavigna 2010, 710).”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites Paarlberg and Lavigna 2010 source
  • May combine two claims.

    Interpretationown data
    § ANALYSIS · p. 17

    It is important to maintain the vision, as employee 9.3 felt less motivated when her leader was away on education.

    “The statement from employee 9.3 (above) also suggests that it is important to maintain the vision, given that she actually felt less motivated when her leader was away on education.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S2 (checkable).

    Premisereasoning
    § INTRODUCTION · p. 2

    Insight into the mechanisms and complexity of the leadership-PSM relationship requires more in-depth, qualitative data.

    “Insight in the mechanisms and complexity of the leadership-PSM relationship does, however, require more in-depth, qualitative data”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Premisereasoning
    § THEORY: TRANSFORMATIONAL LEADERSHIP AND PUBLIC SERVICE MOTIVATION · p. 6

    The key expectation in the literature is that transformational leadership positively affects public service motivation.

    “the key expectation in the literature is that transformational leadership positively affects PSM (Bellé 2014; Park and Rainey 2008; Wright et al. 2012; Vandenabeele 2014).”
    Quote in the paperSubstantial claim0 of 3 sources checked
    • cites Bellé 2014 source
    • cites Park and Rainey 2008 source
    • cites Wright et al. 2012 source
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Study design and conductreasoning
    § RESEARCH DESIGN · p. 10

    The employee selection criteria do not guarantee that the selection is unbiased because leaders could have withheld troublesome employees, but the criteria have hopefully limited the potential bias.

    “This does not guarantee that the selection is unbiased, because the leaders can have decided that troublesome employees were not made available, but the criteria have hopefully limited the potential bias.”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim. May combine two claims.

    Study design and conductreasoning
    § RESEARCH DESIGN · p. 10

    Employee selection within childcare centers was designed to result in employees with similar personal characteristics and to prevent leader-selection bias.

    “Within the childcare centers, we tried to select employees in a way which resulted in employees with similar personal characteristics and prevented leader-selection bias.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Study design and conductreasoning
    § DATA AND OVERALL STRATEGY OF ANALYSIS · p. 11

    Combining interviews with systematic observations strengthens validity and provides information regarding different aspects of leadership and motivation.

    “We combined interviews with systematic observations in order to strengthen validity and provide information regarding different aspects of leadership and motivation.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation
    § DISCUSSION AND CONCLUSION · p. 20

    The association between transformational leadership and the level of PSM is well-documented in other studies.

    “While the association between transformational leadership and the level of PSM is welldocumented in other studies (e.g. Wright et al. 2012)”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites Wright et al. 2012 source
28 of 28
  • The paper relies on this without support.

    Employees' initial level of child-oriented motivation is already high.

    “because employees' initial level of child-oriented motivation is already high”
  • The paper relies on this without support.

    Knowledge about the association between transformational leadership and the type of PSM is sparse.

    “our knowledge about the association between transformational leadership and the type of PSM is more sparse.”
2 of 2

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Leaders' paternalism is described in opposite ways

    Minor

    The first statement says that none of the 16 leaders are nonpaternalistic, while the parenthetical says that they are all either nonpaternalistic or neutral.

1 of 1

Cites

Flagged first, then by citations

Research works printed but not linked: 2

  1. Burns JM, 1978, Leadership
  2. Dalsgaard C, 2014, Personale og børn i kommunernes dagtilbud: En undersøgelse af perioden 2007–2012

Cited by

Sorted by citations

Authors
Andersen, L. B., Bjørnholt, B., Bro, L. L., & Holm-Petersen, C.
Affiliations
  • Aarhus University (DK)
  • KORA – Danish Institute for Local and Regional Government, Denmark
  • KORA - Danish Institute for Local and Regional Government, Denmark
Corresponding author
Andersen, Lotte Bøgh
Venue
International Review of Administrative Sciences
Published
2016-09-05
Volume
84
Issue
4
Pages
675-691
ISSN
  • 0020-8523 (ISSN-L)
  • 1461-7226
OpenAlex
W2513609312
Cited by
89
References
43
Citations by year
2026: 5 · 2025: 13 · 2024: 16 · 2023: 12 · 2022: 15 · 2021: 11 · 2020: 7 · 2019: 5 · 2018: 3 · 2017: 2
FWCI
9.60
Type
journal article
Language
en
Open access
Locations
International Review of Administrative Sciences (publishedVersion)
Topics
  • Social Sciences › Public Administration › Public Policy and Administration Research
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Political Science and International Relations › Public Administration and Political Analysis
Keywords
transformational leadership, public service motivation, organizational vision, daycare centers, paternalism, employee motivation, leadership and motivation

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