The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Do customer satisfaction and reputation mediate the CSR–FP link? Evidence from Australia
Abstract
Direct tests between corporate social responsibility (CSR) and firm performance (FP) have been argued to be spurious. Following this line of argument, the present study tests a mediated model in understanding the CSR–FP relationship. Specifically, we posit that reputation and customer satisfaction mediate fully the CSR–FP relationship. Based on the results from a sample of 280 Australian firms, the findings suggest that CSR is linked with FP. However, the effect is indirect: while CSR is linked to both reputation and customer satisfaction, reputation alone mediates the CSR–FP relationship. The results are interesting, suggesting that to reduce ambiguity surrounding the CSR–FP relationship scholars need to significantly expand studies that address moderating and mediating variables. Discussion is given to these findings along with paths for future research.
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Common method bias in applied settings: The dilemma of researching in organizations
Jordan, P. J., & Troth, A. C. (2020) · Australian Journal of Management · doi:10.1177/0312896219871976 · Cited by 997
Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2020.09.055 · Cited by 335
Metadata
- Authors
- Galbreath, J., & Shum, P.
- Venue
- Australian Journal of Management
- Publisher
- SAGE Publications
- Published
- 2012-03-08
- Volume
- 37
- Issue
- 2
- Pages
- 211-229
- ISSN
- 0312-8962 (ISSN-L)
- 1327-2020
- OpenAlex
- W2132743589
- Cited by
- 385
- References
- 13
- FWCI
- 19.13
- Type
- journal article
- Language
- en
- Open access
- closed
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