Cited by 326Information Systems Theories and ImplementationInformation Technology Governance and StrategyInformation Systems Education and Curriculum Development

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Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment

Ba, Sulin, Stallaert, Jan, Whinston, Andrew B.·2001·Information Systems Research

DOI 10.1287/isre.12.3.225.9712

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Abstract

Prior research has generated considerable knowledge on information systems design from software engineering and user-acceptance perspectives. As organizational processes are increasingly embedded within information systems, one of the key considerations of many business processes—organizational incentives—should become an important dimension of any information systems design and evaluation, which we categorize as the third dimension: incentive alignment. Incentive issues have become important in many IS areas, including distributed decision support systems (DSS), knowledge management, and e-business supply chain coordination. In this paper we outline why incentives are important in each of these areas and specify requirements for designing incentive-aligned information systems. We identify and define important unresolved problems along the incentive-alignment dimension of information systems and present a research agenda to address them.

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Authors: Ba, S., Stallaert, J., & Whinston, A. B.
Affiliations: University of Southern California (US)
The University of Texas at Austin (US)
ORCID: Ba, Sulin
Venue: Information Systems Research
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Published: 2001-09
Volume: 12
Issue: 3
Pages: 225-239
ISSN: 1047-7047 (ISSN-L)
1526-5536
DOI: 10.1287/isre.12.3.225.9712
OpenAlex: W2072633088
Cited by: 326
References: 66
Citations by year: 2026: 3 · 2025: 2 · 2024: 2 · 2023: 6 · 2022: 8 · 2021: 14 · 2020: 15 · 2019: 4 · 2018: 12 · 2017: 18 · 2016: 14 · 2015: 17 · 2014: 19 · 2013: 17 · 2012: 23
Type: journal article
Language: en
Open access: closed
Locations: Information Systems Research (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Physical Sciences › Computer Science › Information Systems › Information Systems Education and Curriculum Development
Keywords: incentive alignment, information system design, organizational incentives, distributed decision support systems, knowledge management, research agenda

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Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment

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