Cited by 2,263Management and Organizational StudiesManagement Theory and PracticeInformation Systems Theories and Implementation

The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.

Information Richness. A New Approach to Managerial Behavior and Organization Design

Daft, Richard L., Lengel, Robert H.·1983

DOI 10.21236/ada128980

Open this paper in CoChat — free account

Abstract

This paper introduces the concept of information richness, and proposes three models of information processing. The models describe (1) manager information behavior, (2) organizational mechanisms for coping with equivocality from the environment, and (3) organizational mechanisms for internal coordination. Concepts developed by Weick (1979) and Galbraith (1973) are integrated into two information tasks: equivocality reduction and the processing of a sufficient amount of information. The premise of this paper is that the accomplishment of these information tasks and the ultimate success of the organization are related to the balance of information richness used in the organization.

Integrity signals

Registry

Crossref · 10.21236/ada128980

Cites

0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

The publisher hasn’t deposited this paper’s reference list.

Sorted by citations

Items 201–300 of 1,000

Can You Hear Me Now? The Impact of Voice in an Online Gaming Community
Williams, D. C., Caplan, S. E., & Xiong, L. (2007) · Human Communication Research · doi:10.1111/j.1468-2958.2007.00306.x · Cited by 173
Balancing global and local strategic contexts: Expatriate knowledge transfer, applications, and learning within a transnational organization
Hocking, J. B., Brown, M., & Harzing, A.-W. K. (2007) · Human Resource Management · doi:10.1002/hrm.20180 · Cited by 174
“Allen, 1977; Daft & Lengel, 1984) differentiate communication modes that are personal, or based on informal verbal exchanges such as face-to-face and the telephone, from those that are nonpersonal and associated with more formal documentary means such as memoranda, e-mails, and website access.”
Background
Playfulness in mobile instant messaging: Examining the influence of emoticons and text messaging on social interaction
Hsieh, S. H., & Tseng, T. H. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.12.052 · Cited by 192
“According to media richness theory (Daft & Lengel, 1984), a communication medium that can instantly convey multiple cues and personal emotions can transmit rich information, which facilitates the communication effect.”
BackgroundMethodInfluential
Theories and methods in mediated communication
Whittaker, S. (2003) · White Rose Research Online (University of Leeds, The University of Sheffield, University of York) · doi:10.4324/9781410607348.ch7 · Cited by 171
Multimodal Computer-Mediated Communication and Social Support among Older Chinese Internet Users
Xie, B. (2008) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.2008.00417.x · Cited by 183
An Empirical Test of Cognitive Style and Strategic Decision Outcomes*
Hough, J. R., & ogilvie, D. (2005) · Journal of Management Studies · doi:10.1111/j.1467-6486.2005.00502.x · Cited by 170
Managing Job Seekers' Organizational Image Beliefs: The Role of Media Richness and Media Credibility.
Cable, D. M., & Yu, K. Y. T. (2006) · Journal of Applied Psychology · doi:10.1037/0021-9010.91.4.828 · Cited by 171
Friendships through IM: Examining the Relationship between Instant Messaging and Intimacy
Hu, Y., Wood, J. F., Smith, V., & Westbrook, N. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.2004.tb00231.x · Cited by 170
Strategic Issue Management Systems: Forms, Functions, and Contexts
Dutton, J. E., & Ottensmeyer, E. J. (1987) · Academy of Management Review · doi:10.2307/258541 · Cited by 169
The Contact Space: A Novel Framework for Intergroup Contact Research
Harwood, J. (2010) · Journal of Language and Social Psychology · doi:10.1177/0261927x09359520 · Cited by 191
“In this literature, richness has been defined in terms of the number of cues and channels available in a given communication context and the availability and immediacy of feedback (Daft & Lengel, 1984).”
Background
L'adoption des technologies en situation professionnelle : quelles articulations possibles entre acceptabilité et acceptation ?
Chaumon, M.-É. B., & Dubois, M. (2010) · Le travail humain · doi:10.3917/th.724.0355 · Cited by 251
Strategic Learning: The Continuous Side of Discontinuous Strategic Change
Kuwada, K. (1998) · Organization Science · doi:10.1287/orsc.9.6.719 · Cited by 162
Interactive or interruptive? Instant messaging at work
Ou, C. X., & Davison, R. M. (2011) · Decision Support Systems · doi:10.1016/j.dss.2011.05.004 · Cited by 169
Research Note—Mapping the Field of Virtual Work: A Cocitation Analysis
Raghuram, S., Tuertscher, P., & Garud, R. B. (2009) · Information Systems Research · doi:10.1287/isre.1080.0227 · Cited by 173
Units of Analysis for Internet Communication
December, J. (1996) · Journal of Communication · doi:10.1111/j.1460-2466.1996.tb01459.x · Cited by 163
Customer interactivity and new product performance: Moderating effects of product newness and product embeddedness
Bonner, J. M. (2009) · Industrial Marketing Management · doi:10.1016/j.indmarman.2008.11.006 · Cited by 160
Greetings and Closings in Workplace Email
Waldvogel, J. (2007) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.2007.00333.x · Cited by 161
Present it like it is here: Creating local presence to improve online product experiences
Verhagen, T., Vonkeman, C., Feldberg, F., & Verhagen, P. W. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2014.07.036 · Cited by 162
Integration mechanisms and R&D project performance
Sicotte, H., & Langley, A. (2000) · Journal of Engineering and Technology Management · doi:10.1016/s0923-4748(99)00018-1 · Cited by 160
Dyadic Communication Relationships in Organizations: An Attribution/Expectancy Approach
Barry, B., & Crant, J. M. (2000) · Organization Science · doi:10.1287/orsc.11.6.648.12537 · Cited by 159
Unraveling the Temporal Fabric of Knowledge Conversion: A Model of Media Selection and Use1
Massey, A. P., & Montoya‐Weiss, M. M. (2006) · MIS Quarterly · doi:10.2307/25148719 · Cited by 163
User involvement in innovation projects: Toward an information processing model
Gales, L. M., & Mansour-Cole, D. (1995) · Journal of Engineering and Technology Management · doi:10.1016/0923-4748(95)00005-7 · Cited by 159
Computer Mediated Communication: Gender and Group Composition
Savicki, V., & Kelley, M. (2000) · CyberPsychology & Behavior · doi:10.1089/10949310050191791 · Cited by 157
The Effect of IT and Co‐location on Knowledge Dissemination
Song, M., Berends, H., van der Bij, H., & Weggeman, M. (2006) · Journal of Product Innovation Management · doi:10.1111/j.1540-5885.2006.00232.x · Cited by 160
“The theory section alluded to the heterogeneity of knowledge dissemination for technology and product development: Both uncertainty and ambiguity must be reduced (Daft and Lengel, 1984); both explicit and tacit knowledge must be disseminated (Nonaka, 1994); knowledge must be disseminated within both weak and strong re…”
Background
The Ties That Bond: Re-Examining the Relationship between Facebook Use and Bonding Social Capital
Jessica Vitak, B., Ellison, N. B., & Steinfield, C. W. (2011) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2011.435 · Cited by 166
“Furthermore, a number of media theories argue that face-to-face interaction should be viewed as superior to other forms of communication [ 7 ] [24].”
Understanding the determinants of users’ subjective well-being in social networking sites: an integration of social capital theory and social presence theory
Chang, C., & Hsu, M. (2016) · Behaviour and Information Technology · doi:10.1080/0144929x.2016.1141321 · Cited by 170
“Social presence is related to the notion of media information richness (Daft and Lengel 1984) and it describes the extent to which a medium enables communicators to perceive that distant entity as being close (Choi, Miracle, and Biocca 2001; Pavlou, Liang, and Xue 2007).”
Background
Acquiring technological competencies through inter-organizational collaboration: An organizational learning perspective
Steensma, H. K. (1996) · Journal of Engineering and Technology Management · doi:10.1016/0923-4748(95)00013-5 · Cited by 154
Nonverbal immediacy behaviors and online student engagement: bringing past instructional research into the present virtual classroom
Dixson, M. D., Greenwell, M. R., Rogers-Stacy, C., Weister, T., & Lauer, S. (2017) · Communication Education · doi:10.1080/03634523.2016.1209222 · Cited by 152
`IM me': Instant messaging as relational maintenance and everyday communication
Ramirez, A., & Broneck, K. (2009) · Journal of Social and Personal Relationships · doi:10.1177/0265407509106719 · Cited by 153
“Perspectives such as media richness theory (Daft & Lengel, 1984) and the impression management model (O’Sullivan, 1996) both identify several criteria presumed to dictate channel choices that may offer insight into such decisions.”
Background
Towards Reconciling Transaction Cost Economics and the Knowledge-based View of the Firm: The Context of Interfirm Collaborations
Heiman, B. A., & Nickerson, J. A. (2002) · International Journal of the Economics of Business · doi:10.1080/13571510110103001 · Cited by 151
Internet Communication Versus Face-to-face Interaction in Quality of Life
Lee, P. S. N., Leung, L. W., Lo, V., Xiong, C., & Tingjun, W. (2010) · Social Indicators Research · doi:10.1007/s11205-010-9618-3 · Cited by 150
“There is a set of ‘‘cue-filtered-out’’ theories (Culnan and Markus 1987), which point to the lack of nonverbal cues, emotional information, and reduced interactivity on the Internet as reasons for the impersonality of online communication ( Daft and Lengel 1984, 1986; Rice 1984; Short et al. 1976; Siegel et al. 1986).”
Background
Computer-Mediated Communication: From a Cognitive to a Discursive Model
Lamerichs, J., & Molder, H. T. (2003) · New Media & Society · doi:10.1177/146144480354001 · Cited by 151
Information Technology, Network Structure, and Competitive Action
Chi, L., Ravichandran, T., & Andrevski, G. (2010) · Information Systems Research · doi:10.1287/isre.1100.0296 · Cited by 158
Use and Adaptation of Written Language to the Conditions of Computer-Mediated Communication
af Segerstad, Y. H. (2002) · Gothenburg University Publications Electronic Archive (Gothenburg University) · Cited by 151
Sources, uses, and forms of data in the new product development process
Zahay, D. L., Griffin, A., & Fredericks, E. (2003) · Industrial Marketing Management · doi:10.1016/j.indmarman.2003.10.002 · Cited by 151
Improving Media Richness Theory
Sheer, V. C., & Chen, L. (2004) · Management Communication Quarterly · doi:10.1177/0893318904265803 · Cited by 152
“The modified approach brings to the foreground the assumption of multiple goals in communication and fits MRT better into the development of general thinking in communication studies today.”
BackgroundInfluential
The future of buyer–seller interactions: a conceptual framework and research agenda
Ahearne, M., Atefi, Y., Lam, S. K., & Pourmasoudi, M. (2021) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-021-00803-0 · Cited by 184
Inductive reasoning: The promise of big data
McAbee, S. T., Landis, R. S., & Burke, M. I. (2016) · Human Resource Management Review · doi:10.1016/j.hrmr.2016.08.005 · Cited by 166
Task Requirements and Media Choice in Collaborative Writing
Kraut, R. E., Galegher, J., Fish, R., & Chalfonte, B. L. (1992) · Human-Computer Interaction · doi:10.1207/s15327051hci0704_2 · Cited by 151
How do virtual teams process information? A literature review and implications for management
Curșeu, P. L., Schalk, R., & Wessel, I. (2008) · Journal of Managerial Psychology · doi:10.1108/02683940810894729 · Cited by 149
“…the task-technology ﬁt theory is that there should be a ﬁt between the task requirements and the potential of technology to enable interactions between the team members (Daft and Lengel, 1984; Zigurs and Buckland, 1998; Warkentin and Beranek, 1999; Dennis et al. , 2001; Maruping and Agarwal, 2004).”
Background
An investigation of factors affecting how engineers and scientists seek information
Anderson, C. J., Glassman, M., McAfee, R. B., et al. (2001) · Journal of Engineering and Technology Management · doi:10.1016/s0923-4748(01)00032-7 · Cited by 144
“Allen et al., 1980; Goldhar et al., 1979); (3) organizations use business and technical information, largely from the external environment, to reduce technical uncertainty and complexity (Miller, 1971) and (4) a preference exists for face-to-face communication when dealing with non-routine, ambiguous, difficult messag…”
Background
Cognitive Biases and Nonverbal Cue Availability in Detecting Deception
Burgoon, J. K., Blair, J. P., & Strom, R. E. (2008) · Human Communication Research · doi:10.1111/j.1468-2958.2008.00333.x · Cited by 148
An Empirical Investigation of Knowledge‐Sharing in Networks
Wagner, S. M., & Bukó, C. (2005) · Journal of Supply Chain Management · doi:10.1111/j.1745-493x.2005.04104003.x · Cited by 147
The promise of virtual teams: identifying key factors in effectiveness and failure
Horwitz, F., Bravington, D., & Silvis, U. (2006) · Journal of European Industrial Training · doi:10.1108/03090590610688843 · Cited by 164
User attitudes toward dedicated e‐book readers for reading
Lai, J., & Chang, C. (2011) · Online Information Review · doi:10.1108/14684521111161936 · Cited by 149
“Daft and Lengel’s (1986) idea of media richness.”
BackgroundInfluential
The complexity of richness: Media, message, and communication outcomes
Otondo, R. F., Scotter, J. R. V., Allen, D. G., & Palvia, P. (2007) · Information & Management · doi:10.1016/j.im.2007.09.003 · Cited by 146
“* Information overload (5-point Likert-type scale: strongly agree to strongly disagree; [5,18]) 1.”
Background
The effects of predictor method factors on selection outcomes: A modular approach to personnel selection procedures.
Lievens, F., & Sackett, P. R. (2016) · Journal of Applied Psychology · doi:10.1037/apl0000160 · Cited by 161
“According to media richness theory (Daft & Lengel, 1984; Potosky, 2008), there should also be a match between stimulus and response format.”
Background
Supplier integration in new product development: Computer mediated communication, knowledge exchange and buyer performance
Thomas, E. F. (2013) · Industrial Marketing Management · doi:10.1016/j.indmarman.2013.05.018 · Cited by 144
The effects of cognitive style and media richness on commitment to telework and virtual teams
Workman, M., Kahnweiler, W. M., & Bommer, W. H. (2003) · Journal of Vocational Behavior · doi:10.1016/s0001-8791(03)00041-1 · Cited by 141
The influence of high/low-context culture and power distance on choice of communication media: Students’ media choice to communicate with Professors in Japan and America
Richardson, R. M., & Smith, S. W. (2007) · International Journal of Intercultural Relations · doi:10.1016/j.ijintrel.2007.01.002 · Cited by 142
Coping with information overload in email communication: Evaluation of a training intervention
Souček, R., & Moser, K. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.04.024 · Cited by 141
“For example, emails are clearly appropriate for routine tasks and for statement of facts (Lantz, 1998; Lea, 1991), whereas issues that need further interpretation should be conveyed by ‘‘richer” media, e.g., by telephone or face-to-face communication (Daft & Lengel, 1984; Lee, 1994).”
Background
Emotional crisis communication
van der Meer, T. G. L. A., & Verhoeven, J. W. M. (2014) · Public Relations Review · doi:10.1016/j.pubrev.2014.03.004 · Cited by 142
An empirical evaluation of the impacts of telecommuting on intra-organizational communication
Duxbury, L. E., & Neufeld, D. J. (1999) · Journal of Engineering and Technology Management · doi:10.1016/s0923-4748(98)00026-5 · Cited by 135
“These survey results are consistent with previous research which reports . that managers prefer to use information-rich media such as face-to-face meetings to make decisions, to communicate job-related information to subordinates, and to reduce . ambiguity Daft and Lengel, 1984 .”
Result
Two faces of anonymity: Paradoxical effects of cues to identity in CMC
Tanis, M., & Postmes, T. (2005) · Computers in Human Behavior · doi:10.1016/j.chb.2005.08.004 · Cited by 134
“…not be fundamentally different in 1 Information Richness Theory might appear to be an exception to this, for it emphasizes the more instrumental consequences of the capacity to convey information and is more concerned with the transmission and comprehension of messages (Daft & Lengel, 1984, 1986).”
Background
How Credible is E-word of Mouth Across Digital-Marketing Channels?
Levy, S., & Gvili, Y. (2015) · Journal of Advertising Research · doi:10.2501/jar-55-1-095-109 · Cited by 157
Communication, interactivity, and satisfaction in B2B relationships
Murphy, M., & Sashi, C. M. (2017) · Industrial Marketing Management · doi:10.1016/j.indmarman.2017.08.020 · Cited by 168
“According to Daft and Lengel (1984), formal communication primarily involves text-based letters and documents, while informal communication involves F2F meetings.”
Background
Group Discussion and Cooperation in Social Dilemmas
Henry, K. B., & Komorita, S. S. (1996) · Personality and Social Psychology Bulletin · doi:10.1177/01461672962211005 · Cited by 135
Antecedents and Consequences of Goal Incongruity on New Product Development in Five Countries: A Marketing View
Xie, J., Song, M., & Stringfellow, A. (2003) · Journal of Product Innovation Management · doi:10.1111/1540-5885.2003005 · Cited by 132
“The ‘‘richness’’ of communication media [12] is the extent to which they allow for interactive use of multiple communication modalities.”
Background
Taking it out of context
Setlock, L. D., Fussell, S. R., & Neuwirth, C. M. (2004) · ACM Conference on Computer Supported Cooperative Work (CSCW) · doi:10.1145/1031607.1031712 · Cited by 133
“Richer computer-mediated communication tools, such as video conferencing systems, provide added social context [ 12 ][44].”
BackgroundInfluential
Auditor Communications with the Audit Committee and the Board of Directors: Policy Recommendations and Opportunities for Future Research
Cohen, J. R., Gaynor, L. M., Krishnamoorthy, G., & Wright, A. M. (2007) · Accounting Horizons · doi:10.2308/acch.2007.21.2.165 · Cited by 130
Communication Technology and Friendship During the Transition from High School to College
Kraut, R. E., Brynin, M., & Kiesler, S. B. (2006) · Oxford University Press eBooks · doi:10.1093/acprof:oso/9780195312805.003.0018 · Cited by 131
Access to, usage of, and outcomes from an electronic messaging system
Rice, R. E., & Shook, D. E. (1988) · ACM Transactions on Information Systems · doi:10.1145/45945.214325 · Cited by 131
Leadership in the digital era: A review of who, what, when, where, and why
Banks, G. C., Dionne, S. D., Mast, M. S., & Sayama, H. (2022) · The Leadership Quarterly · doi:10.1016/j.leaqua.2022.101634 · Cited by 155
The Social Influences on Electronic Multitasking in Organizational Meetings
Stephens, K. K., & Davis, J. P. (2009) · Management Communication Quarterly · doi:10.1177/0893318909335417 · Cited by 129
“Although much early work in this area focused on selecting specific ICTs and matching them to tasks (e.g., Daft & Lengel, 1984, 1986; Daft, Lengel, & Trevino, 1987), more recent work has pointed to the importance of examining combinatorial ICT use (Chudoba et al., 2005; Munkejord, 2007; Osterlund,…”
Background
Technology‐assisted supplemental work: Construct definition and a research framework
Fenner, G. H., & Renn, R. W. (2004) · Human Resource Management · doi:10.1002/hrm.20014 · Cited by 141
“According to Daft and Lengel (1984, 1988) , richer media are more desirable media choices for managers when they face nonroutine and ambiguous circumstances where a greater chance for misunderstanding exists.”
BackgroundMethod
Shared experience in pretrip and experience sharing in posttrip: A survey of Airbnb users
Bae, S. J., Lee, H., Suh, E.-K., & Suh, K.-S. (2016) · Information & Management · doi:10.1016/j.im.2016.12.008 · Cited by 136
Emergent States in Virtual Teams: A Complex Adaptive Systems Perspective
Curșeu, P. L. (2006) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000077 · Cited by 130
Appropriateness and Effectiveness of Communication Channels in Competent Interpersonal Communication
Westmyer, S. A., DiCioccio, R. L., & Rubin, R. B. (1998) · Journal of Communication · doi:10.1111/j.1460-2466.1998.tb02758.x · Cited by 130
Where Do New Organizational Forms Come From? Management Logics as a Source of Coevolution
Dijksterhuis, M., van deBosch, F. A. J., & Volberda, H. (1999) · ERIM Top-Core Articles · Cited by 127
The efficiency of mobile media richness across different stages of online consumer behavior
Tseng, C., & Wei, L.-F. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.08.010 · Cited by 134
Blogging, communication, and privacy management: Development of the Blogging Privacy Management Measure
Child, J. T., Pearson, J. C., & Petronio, S. (2009) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.21122 · Cited by 127
“…match between the capacity of a communication medium and its utilization for information because media vary in the extent of interactive feedback, the encoding and decoding of both nonverbal and verbal cues, and the personalization of messages allowed through the medium (Daft & Lengel, 1984, 1986).”
Background
Transforming visitors into members in online brand communities: Evidence from China
Zhou, Z., Wu, J. P., Zhang, Q., & Xu, S. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2013.05.032 · Cited by 125
Extending Construal-Level Theory to Distributed Groups: Understanding the Effects of Virtuality
Wilson, J. M., Crisp, C. B., & Mortensen, M. (2012) · Organization Science · doi:10.1287/orsc.1120.0750 · Cited by 127
“Theories of technology-mediated communication (Daft and Lengel 1984, Sproull and Kiesler 1986, Walther 1992) predict perceptions of within-member homogeneity but for different reasons than construal-level theory.”
Evaluation of tacit knowledge utilization in work units
Koskinen, K. U. (2003) · Journal of Knowledge Management · doi:10.1108/13673270310505395 · Cited by 125
Collaborative information seeking
Shah, C. S. (2013) · Journal of the Association for Information Science and Technology · doi:10.1002/asi.22977 · Cited by 124
Innovation resistance and strategic implications of enterprise social media websites in Taiwan through knowledge sharing perspective
Chen, P.-T., & Kuo, S.-C. (2017) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2017.02.002 · Cited by 126
Linking the customer contact model to service quality
Soteriou, A. C., & Chase, R. B. (1998) · Journal of Operations Management · doi:10.1016/s0272-6963(98)00026-6 · Cited by 124
Organizational context and face-to-face interaction: Influences on the development of trust and collaborative behaviors in computer-mediated groups
Hill, N. S., Bartol, K. M., Tesluk, P. E., & Langa, G. A. (2008) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2008.10.002 · Cited by 125
What do they like? Communication preferences and patterns of older adults in the United States: The role of technology
Yuan, S., Hussain, S. A., Hales, K. D., & Cotten, S. R. (2015) · Educational Gerontology · doi:10.1080/03601277.2015.1083392 · Cited by 122
“In addition, Media Richness Theory (Daft & Lengel, 1984, 1986; Daft, Lengel, & Trevino, 1987) posits that while in-person interactions are rich, text-based channels are lean.”
Background
INFORMATION PROCESSING AND PROBLEM SOLVING: THE MIGRATION OF PROBLEMS THROUGH FORMAL POSITIONS AND NETWORKS OF TIES.
STEVENSON, W. B., & Gilly, M. C. (1991) · Academy of Management Journal · doi:10.2307/256396 · Cited by 125
Distinguishing Between the Forest and the Trees: Media, Features, and Methodology in Electronic Communication Research
Griffith, T. L., & Northcraft, G. B. (1994) · Organization Science · doi:10.1287/orsc.5.2.272 · Cited by 121
Examination of how social aspects moderate the relationship between task characteristics and usage of social communication technologies (SCTs) in organizations
Koo, C., Wati, Y., & Jung, J. J. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2011.01.003 · Cited by 122
The Changing Nature of Parent–Teacher Communication: Mode Selection in the Smartphone Era
Thompson, B., Mazer, J. P., & Grady, E. F. (2015) · Communication Education · doi:10.1080/03634523.2015.1014382 · Cited by 132
“During the initial explication of MRT (Daft & Lengel, 1984), theorists may not have imagined the advancement of communication technology, which now enables communicators to interact across multiple applications (e.g., text messaging, social media, Skype/FaceTime) on portable devices.”
Background
Latent errors and adverse organizational consequences: a conceptualization
Ramanujam, R., & Goodman, P. S. (2003) · Journal of Organizational Behavior · doi:10.1002/job.218 · Cited by 127
Multimodality and Interactivity: Connecting Properties of Serious Games with Educational Outcomes
Ritterfeld, U., Shen, C., Wang, H., Nocera, L. P., & Wong, W. L. (2009) · CyberPsychology & Behavior · doi:10.1089/cpb.2009.0099 · Cited by 121
“28,29 Empirical research on learning in multimedia environments suggests that educational content with high level of ambiguity requires richer media to deliver the information in order to achieve better test scores and learning satisfaction.”
The flipside of ubiquitous connectivity enabled by smartphone-based social networking service: Social presence and privacy concern
Choi, S. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.08.039 · Cited by 119
“, natural language and language symbols) (Daft and Lengel 1984; Daft et al. 1987).”
Country Effects on Information Seeking in Global Electronic Networks
Zaheer, S., & Zaheer, A. (1997) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8490094 · Cited by 119
Less need to be there: Cross-level effects of work practices that support work-life flexibility and enhance group processes and group-level OCB
Dyne, L. V., Kossek, E. E., & Lobel, S. A. (2007) · Human Relations · doi:10.1177/0018726707081657 · Cited by 115
“Indirect communication among peers can reduce clarity and increase misunderstanding because the richness of communication is decreased (Daft & Lengel, 1984; DePaulo & Friedman, 1998) and non-verbal cues (e.g. tone, gestures, and facial expressions) are lost (Ekman & Oster, 1979).”
Background
From Facebook to cell calls: Layers of electronic intimacy in college students’ interpersonal relationships
Yang, C., Brown, B. B., & Braun, M. (2013) · New Media & Society · doi:10.1177/1461444812472486 · Cited by 127
“(out-of-state group) Besides tone reflection and synchronicity, which have been widely studied in previous research (e.g., Daft and Lengel, 1984; Walther, 1996), our participants consistently mentioned two additional media characteristics when explaining why cell phones were reserved for close…”
BackgroundResultInfluential
Promoting safety by increasing uncertainty – Implications for risk management
Grote, G. (2014) · Safety Science · doi:10.1016/j.ssci.2014.02.010 · Cited by 127
Emails From the Boss—Curse or Blessing? Relations Between Communication Channels, Leader Evaluation, and Employees’ Attitudes
Braun, S., Bark, A. S. H., Kirchner‐Häusler, A., Stegmann, S., & van Dick, R. (2015) · International Journal of Business Communication · doi:10.1177/2329488415597516 · Cited by 147
“Media richness of certain communication channels is based on four characteristics (Daft & Lengel, 1984; Lengel & Daft, 1989): (a) the ability to utilize numerous information cues, (b) the extent of personalization or personal focus provided, (c) the capacity for immediate feedback, and (d) the…”
BackgroundMethod
The Effectiveness of Online Platforms after the Pandemic: Will Face-to-Face Classes Affect Students’ Perception of Their Behavioural Intention (BIU) to Use Online Platforms?
Al-Maroof, R. S., Alnazzawi, N., Akour, I. A., Ayoubi, K., Alhumaid, K. F., AlAhbabi, N. M. N., Alnnaimi, M., Thabit, S., Alfaisal, R., Aburayya, A., et al. (2021) · Informatics · doi:10.3390/informatics8040083 · Cited by 132
“Auditioning for Money”
Mason, C., & Harrison, R. (2003) · The Journal of Private Equity · doi:10.3905/jpe.2003.320037 · Cited by 82
An experimental study of credibility in e‐negotiations
Citera, M., Beauregard, R. S., & Mitsuya, T. (2004) · Psychology and Marketing · doi:10.1002/mar.20053 · Cited by 114
The Social Component of Information Systems—How Sociability Contributes to Technology Acceptance
Junglas, I. A., Goel, L., Abraham, C., & Ives, B. (2013) · Journal of the Association for Information Systems · doi:10.17705/1jais.00344 · Cited by 116
“Based on information processing theory (Daft & Lengel, 1984), media richness theory posits that media with different capacities are better or worse suited to resolving equivocality and uncertainty in communication.”
Background
The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model
Varner, I. I. (2000) · Journal of Business Communication · doi:10.1177/002194360003700102 · Cited by 115
The antecedents and consequence of functional and dysfunctional conflict between Marketing Managers and Sales Managers
Massey, G. R., & Dawes, P. L. (2006) · Industrial Marketing Management · doi:10.1016/j.indmarman.2006.05.017 · Cited by 115
Group Identity, Social Influence, and Collective Action Online
Spears, R., & Postmes, T. (2015) · Wiley eBooks · doi:10.1002/9781118426456.ch2 · Cited by 119
Effects of task interdependence and type of communication on performance in virtual teams
Rico, R., & Cohen, S. G. (2005) · Journal of Managerial Psychology · doi:10.1108/02683940510589046 · Cited by 120
“Finally, our findings provide further evidence to support the extension of the task-media fit described by Daft and Lengel (1986)”
Result
Information and Communication Technology Challenges to Scientific Professional Identity
Lamb, R., & Davidson, E. (2005) · The Information Society · doi:10.1080/01972240590895883 · Cited by 114
“” 2 The level of media richness or the affordances for interactivity that an ICT can support are important variants in human–computer interaction (HCI) studies (Daft & Lengel, 1984 ; Gaver, 1991 ).”
Background

Authors: Daft, R. L., & Lengel, R. H.
Affiliations: Texas A&M University (US)
Publisher: Defense Technical Information Center
Published: 1983-05-01
DOI: 10.21236/ada128980
OpenAlex: W1678916964
Semantic Scholar: aebced7c062997106dc3a180ccc6782639c23782
Cited by: 2,263
References: 0
Citations by year: 2026: 20 · 2025: 25 · 2024: 67 · 2023: 33 · 2022: 55 · 2021: 48 · 2020: 46 · 2019: 58 · 2018: 50 · 2017: 70 · 2016: 80 · 2015: 87 · 2014: 98 · 2013: 112 · 2012: 145
Type: report
Language: en
Open access: closed
Locations: Defense Technical Information Center (DTIC) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management Theory and Practice
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Keywords: information richness, organizational design, internal coordination, information processing model, organizational mechanisms, organizational success

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Information Richness. A New Approach to Managerial Behavior and Organization Design

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks