Web-Based Tools for Text-Based Patient-Provider Communication in Chronic Conditions: Scoping Review
Open accessAbstract
BACKGROUND: Patients with chronic conditions require ongoing care which not only necessitates support from health care providers outside appointments but also self-management. Web-based tools for text-based patient-provider communication, such as secure messaging, allow for sharing of contextual information and personal narrative in a simple accessible medium, empowering patients and enabling their providers to address emerging care needs. OBJECTIVE: The objectives of this study were to (1) conduct a systematic search of the published literature and the Internet for Web-based tools for text-based communication between patients and providers; (2) map tool characteristics, their intended use, contexts in which they were used, and by whom; (3) describe the nature of their evaluation; and (4) understand the terminology used to describe the tools. METHODS: We conducted a scoping review using the MEDLINE (Medical Literature Analysis and Retrieval System Online) and EMBASE (Excerpta Medica Database) databases. We summarized information on the characteristics of the tools (structure, functions, and communication paradigm), intended use, context and users, evaluation (study design and outcomes), and terminology. We performed a parallel search of the Internet to compare with tools identified in the published literature. RESULTS: We identified 54 papers describing 47 unique tools from 13 countries studied in the context of 68 chronic health conditions. The majority of tools (77%, 36/47) had functions in addition to communication (eg, viewable care plan, symptom diary, or tracker). Eight tools (17%, 8/47) were described as allowing patients to communicate with the team or multiple health care providers. Most of the tools were intended to support communication regarding symptom reporting (49%, 23/47), and lifestyle or behavior modification (36%, 17/47). The type of health care providers who used tools to communicate with patients were predominantly allied health professionals of various disciplines (30%, 14/47), nurses (23%, 11/47), and physicians (19%, 9/47), among others. Over half (52%, 25/48) of the tools were evaluated in randomized controlled trials, and 23 tools (48%, 23/48) were evaluated in nonrandomized studies. Terminology of tools varied by intervention type and functionality and did not consistently reflect a theme of communication. The majority of tools found in the Internet search were patient portals from 6 developers; none were found among published articles. CONCLUSIONS: Web-based tools for text-based patient-provider communication were identified from a wide variety of clinical contexts and with varied functionality. Tools were most prevalent in contexts where intended use was self-management. Few tools for team-based communication were found, but this may become increasingly important as chronic disease care becomes more interdisciplinary.
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Digital health interventions can educate and engage patients through a direct channel that supports communication with physicians and health care professionals.
“Digital health interventions are emerging tools for the management of chronic diseases, as they can educate and engage patients through a direct channel that supports communication with physicians and health care professionals [7,8]”
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
Scoping studies: towards a methodological framework
Arksey, H., & O'Malley, L. (2005) · International Journal of Social Research Methodology · doi:10.1080/1364557032000119616 · Cited by 36,742 · see citing works
Developing and evaluating complex interventions: the new Medical Research Council guidance
Craig, P., Dieppe, P., Macintyre, S., Michie, S., Nazareth, I., & Petticrew, M. (2008) · BMJ · doi:10.1136/bmj.a1655 · Cited by 10,995 · see citing works
Cochrane Handbook for Systematic Reviews of Interventions
Tarsilla, M. (2010) · Journal of MultiDisciplinary Evaluation · doi:10.56645/jmde.v6i14.284 · Cited by 5,228 · see citing works
Curran, G. M., Bauer, M., Mittman, B., Pyne, J. M., & Stetler, C. (2012) · Medical Care · doi:10.1097/mlr.0b013e3182408812 · Cited by 4,058 · see citing works
Patient Self-management of Chronic Disease in Primary Care
Bodenheimer, T. (2002) · JAMA · doi:10.1001/jama.288.19.2469 · Cited by 3,598 · cited 2× · see citing works
“As such, disease self-management may be improved because of timely support from health care providers involved in their care [10,11].”
BackgroundA scoping review of scoping reviews: advancing the approach and enhancing the consistency
Pham, M. T., Rajić, A., Greig, J. D., Sargeant, J. M., Papadopoulos, A., & McEwen, S. A. (2014) · Research Synthesis Methods · doi:10.1002/jrsm.1123 · Cited by 3,078 · see citing works
Scoping reviews: Time for clarity in definition, methods, and reporting
Colquhoun, H. L., Levac, D., O'Brien, K. K., Straus, S., Tricco, A. C., Perrier, L., Kastner, M., & Moher, D. (2014) · Journal of Clinical Epidemiology · doi:10.1016/j.jclinepi.2014.03.013 · Cited by 2,783 · see citing works
Chronic disease management: what will it take to improve care for chronic illness?
Eh, W. (1998) · PubMed · Cited by 2,095 · see citing works
Hamine, S., Gerth-Guyette, E., Faulx, D., Green, B. B., & Ginsburg, A. S. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.3951 · Cited by 1,149 · see citing works
The role of patient care teams in chronic disease management
Wagner, E. H. (2000) · BMJ · doi:10.1136/bmj.320.7234.569 · Cited by 1,048 · see citing works
Multiple Chronic Conditions Among US Adults: A 2012 Update
Ward, B. W., Schiller, J. S., & Goodman, R. A. (2014) · Preventing Chronic Disease · doi:10.5888/pcd11.130389 · Cited by 848 · see citing works
Interactive telemedicine: effects on professional practice and health care outcomes
Flodgren, G., Rachas, A., Farmer, A. J., Inzitari, M., & Shepperd, S. (2015) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd002098.pub2 · Cited by 806 · see citing works
Teams, tribes and patient safety: overcoming barriers to effective teamwork in healthcare
Weller, J. M., Boyd, M., & Cumin, D. (2014) · Postgraduate Medical Journal · doi:10.1136/postgradmedj-2012-131168 · Cited by 725 · see citing works
Clark, R. A., Inglis, S. C., McAlister, F. A., Cleland, J. G. F., & Stewart, S. (2007) · BMJ · doi:10.1136/bmj.39156.536968.55 · Cited by 672 · see citing works
Quinn, C. C., Shardell, M. D., Terrin, M. L., Barr, E. A., Ballew, S. H., & Gruber-Baldini, A. L. (2011) · Diabetes Care · doi:10.2337/dc11-0366 · Cited by 650 · see citing works
Electronic Patient Portals: Evidence on Health Outcomes, Satisfaction, Efficiency, and Attitudes
Goldzweig, C. L., Orshansky, G., Paige, N. M., Towfigh, A., Haggstrom, D. A., Miake-Lye, I. M., Beroes, J. M., & Shekelle, P. (2013) · Annals of Internal Medicine · doi:10.7326/0003-4819-159-10-201311190-00006 · Cited by 469 · see citing works
Kuijpers, W., Groen, W. G., Aaronson, N. K., & van Harten, W. H. (2013) · Journal of Medical Internet Research · doi:10.2196/jmir.2281 · Cited by 391 · see citing works
Glasgow, R. E., Funnell, M. M., Bonomi, A. E., Davis, C., Beckham, V., & Wagner, E. H. (2002) · Annals of Behavioral Medicine · doi:10.1207/s15324796abm2402_04 · Cited by 376 · see citing works
The Impact of Electronic Patient Portals on Patient Care: A Systematic Review of Controlled Trials
Ammenwerth, E., Schnell‐Inderst, P., & Hoerbst, A. (2012) · Journal of Medical Internet Research · doi:10.2196/jmir.2238 · Cited by 364 · see citing works
Evaluating eHealth Interventions: The Need for Continuous Systemic Evaluation
Catwell, L., & Sheikh, A. (2009) · PLoS Medicine · doi:10.1371/journal.pmed.1000126 · Cited by 307 · see citing works
The eHealth Enhanced Chronic Care Model: A Theory Derivation Approach
Gee, P. M., Greenwood, D. A., Paterniti, D. A., Ward, D., & Miller, L. M. S. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.4067 · Cited by 290 · see citing works
Experienced Continuity of Care When Patients See Multiple Clinicians: A Qualitative Metasummary
Haggerty, J. L., Roberge, D., Freeman, G. K., & Beaulieu, C. (2013) · The Annals of Family Medicine · doi:10.1370/afm.1499 · Cited by 280 · see citing works
Structured telephone support or non-invasive telemonitoring for patients with heart failure
Inglis, S. C., Clark, R. A., Dierckx, R., Prieto‐Merino, D., & Cleland, J. G. F. (2016) · Heart · doi:10.1136/heartjnl-2015-309191 · Cited by 241 · see citing works
Review and functional classification of collaborative systems
Bafoutsou, G., & Mentzas, G. N. (2002) · International Journal of Information Management · doi:10.1016/s0268-4012(02)00013-0 · Cited by 238 · see citing works
Preparing Adolescents With Chronic Disease for Transition to Adult Care: A Technology Program
Huang, J. S., Terrones, L., Tompane, T., Dillon, L. W., Pian, M. S., Gottschalk, M. E., Norman, G. J., & Bartholomew, L. K. (2014) · PEDIATRICS · doi:10.1542/peds.2013-2830 · Cited by 211 · see citing works
Wildevuur, S. E., & Simonse, L. W. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.3687 · Cited by 203 · see citing works
The Problem With Compliance in Diabetes
Funnell, M. M., & Anderson, R. M. (2000) · JAMA · doi:10.1001/jama.284.13.1709-jms1004-6-1 · Cited by 196 · see citing works
Stille, C. J., Jerant, A. F., Bell, D. S., Meltzer, D., & Elmore, J. G. (2005) · Annals of Internal Medicine · doi:10.7326/0003-4819-142-8-200504190-00038 · Cited by 195 · see citing works
Why Business Modeling is Crucial in the Development of eHealth Technologies
van Limburg, M., van Gemert-Pijnen, J. E., Nijland, N., Ossebaard, H. C., Hendrix, R. M., & Seydel, E. R. (2011) · Journal of Medical Internet Research · doi:10.2196/jmir.1674 · Cited by 179 · see citing works
Wagner, E. H. (2002) · BMJ · doi:10.1136/bmj.325.7370.913 · Cited by 172 · see citing works
Gentles, S. J., Lokker, C., & McKibbon, K. A. (2010) · Journal of Medical Internet Research · doi:10.2196/jmir.1390 · Cited by 158 · see citing works
A systematic review and meta-analysis of interventions for weight management using text messaging
Siopis, G., Chey, T., & Allman‐Farinelli, M. (2015) · Journal of Human Nutrition and Dietetics · doi:10.1111/jhn.12207 · Cited by 155 · see citing works
Pandor, A., Gomersall, T., Stevens, J., Wang, J., Al‐Mohammad, A., Bakhai, A., Cleland, J. G. F., Cowie, M., & Wong, R. (2013) · Heart · doi:10.1136/heartjnl-2013-303811 · Cited by 147 · see citing works
de Jong, C. C., Ros, W. J., & Schrijvers, G. (2014) · Journal of Medical Internet Research · doi:10.2196/jmir.3000 · Cited by 124 · see citing works
Bond, G. E., Burr, R. L., Wolf, F. M., Price, M. J., McCurry, S. M., & Teri, L. L. (2007) · Diabetes Technology & Therapeutics · doi:10.1089/dia.2006.0057 · Cited by 121 · see citing works
Electronic Communication Improves Access, But Barriers To Its Widespread Adoption Remain
Bishop, T. F., Press, M. J., Mendelsohn, J. L., & Casalino, L. P. (2013) · Health Affairs · doi:10.1377/hlthaff.2012.1151 · Cited by 115 · see citing works
Wu, R. C., Tran, K. L., Lo, V., O’Leary, K. J., Morra, D. J., Quan, S. D., & Perrier, L. (2012) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2012.05.014 · Cited by 111 · see citing works
Kittler, A. F., Pizziferri, L., Volk, L. A., Jagannath, Y., Wald, J. S., & Bates, D. W. (2004) · Journal of Innovation in Health Informatics · doi:10.14236/jhi.v12i3.118 · Cited by 103 · see citing works
Processes for Effective Communication in Primary Care
Weiner, S. J., Barnet, B., Cheng, T. L., & Daaleman, T. P. (2005) · Annals of Internal Medicine · doi:10.7326/0003-4819-142-8-200504190-00039 · Cited by 90 · see citing works
O’Malley, A. S., & Cunningham, P. J. (2008) · Journal of General Internal Medicine · doi:10.1007/s11606-008-0885-5 · Cited by 85 · see citing works
Evaluating eHealth: How to Make Evaluation More Methodologically Robust
Lilford, R. J., Foster, J., & Pringle, M. (2009) · PLoS Medicine · doi:10.1371/journal.pmed.1000186 · Cited by 79 · see citing works
Newhouse, N., Lupiáñez‐Villanueva, F., Codagnone, C., & Atherton, H. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.3700 · Cited by 77 · see citing works
The importance of health information technology in care coordination and transitional care
Cipriano, P. F., Bowles, K. H., Dailey, M., Dykes, P. C., Lamb, G. S., & Naylor, M. D. (2013) · Nursing Outlook · doi:10.1016/j.outlook.2013.10.005 · Cited by 57 · see citing works
Health Information Technology and Care Coordination:The Next Big Opportunity for Informatics?
Bates, W. D. (2015) · Yearbook of Medical Informatics · doi:10.15265/iy-2015-020 · Cited by 56 · see citing works
Guise, J., Chang, C., Viswanathan, M., Glick, S., Treadwell, J. R., Umscheid, C. A., Whitlock, E. P., Fu, R. F., Berliner, E., Paynter, R. A., et al. (2014) · Journal of Clinical Epidemiology · doi:10.1016/j.jclinepi.2014.06.010 · Cited by 56 · see citing works
Jones, J. B., Weiner, J. P., Shah, N. R., & Stewart, W. F. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.3157 · Cited by 49 · see citing works
Poucke, S. V., Thomeer, M., Heath, J., & Vukičević, M. (2016) · Journal of Medical Internet Research · doi:10.2196/jmir.5549 · Cited by 47 · see citing works
Riippa, I., Linna, M., & Rönkkö, I. (2014) · Journal of Medical Internet Research · doi:10.2196/jmir.3462 · Cited by 33 · see citing works
Clinician-Patient E-mail Communication: Challenges for Reimbursement
Komives, E. (2005) · North Carolina Medical Journal · doi:10.18043/ncm.66.3.238 · Cited by 19 · see citing works
Gulmans, J., Vollenbroek-Hutten, M. M. R., Visser, J. J., Nijeweme-d’Hollosy, W. O., van Gemert-Pijnen, J., & van Harten, W. H. (2010) · Journal of Telemedicine and Telecare · doi:10.1258/jtt.2010.091013 · Cited by 17 · see citing works
Cook, N., Maganti, M. D., Dobriyal, A., Sheinis, M., Wei, A. C.-C., Ringash, J. G., & Krzyzanowska, M. K. (2016) · Journal of Oncology Practice · doi:10.1200/jop.2015.008722 · Cited by 15 · see citing works
Electronic tools for health information exchange: an evidence-based analysis.
(2013) · Europe PMC (PubMed Central) · Cited by 14 · see citing works
Flagged first, then by citations
Research works printed but not linked: 1
- [9]Institute of Medicine Committee on Quality of Health Care in America Crossing the quality chasm: a new health system for the 21st century 2001 Washington, DC National Academy Press 1 8
Cited by
Sorted by citations
Electronic Health Behaviors Among US Adults With Chronic Disease: Cross-Sectional Survey
Madrigal, L., & Escoffery, C. (2018) · Journal of Medical Internet Research · doi:10.2196/11240 · Cited by 121 · see citing works
Kowatsch, T., Schachner, T., Harperink, S., Barata, F., Dittler, U., Xiao, G., Stanger, C., v Wangenheim, F., Fleisch, E., Oswald, H., et al. (2021) · Journal of Medical Internet Research · doi:10.2196/25060 · Cited by 103 · see citing works
Laukka, E., Huhtakangas, M., Heponiemi, T., Kujala, S., Kaihlanen, A.-M., Gluschkoff, K., & Kanste, O. (2020) · Journal of Medical Internet Research · doi:10.2196/21623 · Cited by 65 · see citing works
Digital Health Technologies Enabling Partnerships in Chronic Care Management: Scoping Review
Wannheden, C., Åberg-Wennerholm, M., Dahlberg, M., Revenäs, Å., Tolf, S., Eftimovska, E., & Brommels, M. (2022) · Journal of Medical Internet Research · doi:10.2196/38980 · Cited by 58 · see citing works
Ryan, R. E., Connolly, M., Bradford, N., Henderson, S., Herbert, A., Schonfeld, L., Young, J., Bothroyd, J. I., & Henderson, A. J. (2022) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd013116.pub2 · Cited by 59 · see citing works
Jiang, S., Hong, Y., & Liu, P. L. (2019) · Journal of Cancer Survivorship · doi:10.1007/s11764-019-00742-4 · Cited by 41 · see citing works
Patient and healthcare provider views on a patient-reported outcomes portal
Cronin, R. M., Conway, D., Condon, D. M., Jerome, R. N., Byrne, D. W., & Harris, P. A. (2018) · Journal of the American Medical Informatics Association · doi:10.1093/jamia/ocy111 · Cited by 35 · see citing works
Lundgren, J., Johansson, P., Jaarsma, T., Andersson, G., & Kärner Köhler, A. (2018) · Journal of Medical Internet Research · doi:10.2196/10302 · Cited by 33 · see citing works
Status Quo of Professional–Patient Relations in the Internet Era: Bibliometric and Co-Word Analyses
Wang, Z., Deng, Z., & Wu, X. L. (2019) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph16071183 · Cited by 29 · see citing works
Providing Access: Differences in Pediatric Portal Activation Begin at Patient Check-in
Bush, R. A., Vemulakonda, V. M., Richardson, A. C., Davies, S. J. D., & Chiang, G. J. (2019) · Applied Clinical Informatics · doi:10.1055/s-0039-1695792 · Cited by 27 · see citing works
Yang, R., Zeng, K., & Jiang, Y. (2021) · Journal of Medical Internet Research · doi:10.2196/27167 · Cited by 26 · see citing works
Grande, S. W., Longacre, M. R., Palmblad, K., Montan, M. V., Bergquist, R. P., Hager, A., & Kotzbauer, G. (2018) · JMIR mhealth and uhealth · doi:10.2196/10401 · Cited by 26 · see citing works
Radhakrishnan, K., Kim, M. T., Burgermaster, M., Brown, R. A., Xie, B., Bray, M. S., & Fournier, C. A. (2020) · Nursing Outlook · doi:10.1016/j.outlook.2020.03.007 · Cited by 22 · see citing works
Highland, K. B., Tran, J., Brandon-Edwards, H., Bedöcs, P., Suen, J., & Buckenmaier, C. C. (2018) · Pain Medicine · doi:10.1093/pm/pny288 · Cited by 21 · see citing works
Strategies for Patient, Family, and Caregiver Engagement
Bennett, W. L., Pitts, S. I., Aboumatar, H. J., Sharma, R., Smith, B. M., Das, A., Day, J., Holzhauer, K., & Bass, E. B. (2020) · doi:10.23970/ahrqepctb36 · Cited by 19 · see citing works
Sanders, R., Araujo, T., Vliegenthart, R., van Eenbergen, M. C. H. J., van Weert, J. C. M., & Linn, A. J. (2020) · Journal of Medical Internet Research · doi:10.2196/18303 · Cited by 14 · see citing works
Hansen, D. G., Trabjerg, T. B., Sisler, J. J., Søndergaard, J., & Jensen, L. H. (2021) · BMJ Open · doi:10.1136/bmjopen-2020-043038 · Cited by 7 · see citing works
Informing Patient-Provider Engagement for Shared Decision Making Through Mobile Health Applications
Shih, H.-J., Xue, H., Min, H., Wojtusiak, J., & Chang, J. (2023) · Patient Preference and Adherence · doi:10.2147/ppa.s438710 · Cited by 8 · see citing works
Henderson, A., Ryan, R. E., Henderson, S., Young, J., Bradford, N., Bothroyd, J. I., & Herbert, A. (2018) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd013116 · Cited by 8 · see citing works
Holt, J. M., Cusatis, R. N., Winn, A. N., Asan, O., Spanbauer, C., Williams, J. S., Flynn, K. E., Somai, M. M., Laud, P. W., & Crotty, B. H. (2020) · JMIR Research Protocols · doi:10.2196/20309 · Cited by 7 · see citing works
Wannheden, C., Schwarz, U. V. T., Östenson, C., Härenstam, K. P., & Stenfors, T. (2021) · Sustainability · doi:10.3390/su13095221 · Cited by 6 · see citing works
Doak, S., Schwager, A., & Hensel, J. M. (2020) · Health & Social Care in the Community · doi:10.1111/hsc.12938 · Cited by 5 · see citing works
Jensen, L. W. H., Ghaffari, A., Rahbek, O., Dinesen, B., & Kold, S. (2024) · Patient Education and Counseling · doi:10.1016/j.pec.2024.108393 · Cited by 4 · see citing works
Kroshus, E., Steiner, M. K., Chrisman, S. P. D., Lion, K. C., Rivara, F. P., Lowry, S., Strelitz, B., & Klein, E. J. (2024) · Brain Injury · doi:10.1080/02699052.2024.2318595 · Cited by 4 · see citing works
Nurses' attitudes of a web patient portal prior to its implementation in home health care nursing
Kahouei, M., Soleimani, M., Mirmohammadkhani, M., Doghozlou, S. N., & Valizadeh, Z. (2021) · Health Policy and Technology · doi:10.1016/j.hlpt.2021.100524 · Cited by 4 · see citing works
Teepe, G. W., Lukic, Y. X., Kleim, B., Jacobson, N. C., Schneider, F., Santhanam, P., Fleisch, E., & Kowatsch, T. (2023) · BMC Psychology · doi:10.1186/s40359-023-01215-1 · Cited by 7 · see citing works
Zhou, X., Bambling, M., & Edirippulige, S. (2021) · Journal of Health Research · doi:10.1108/jhr-03-2021-0179 · Cited by 4 · see citing works
Warren, J. L., Clancy, C., Brady, C. F., Rump, K., & New-Oglesby, T. (2021) · Journal of Communication Pedagogy · doi:10.31446/jcp.2021.1.02 · Cited by 2 · see citing works
Lee, S., Park, Y., Choi, C., Kim, Y., Kim, J.-A., & Cha, H. (2023) · Medicine · doi:10.1097/md.0000000000033430 · Cited by 2 · see citing works
Bonar, E. E., Kidwell, K., Chapman, L., Walton, M. A., Zheng, K. W., Bourque, C. A., Manderachia, D. A., Robinson, O. E., Eissa, A. A., Dailey, S. E., et al. (2025) · Contemporary Clinical Trials · doi:10.1016/j.cct.2025.108003 · Cited by 1 · see citing works
Web messaging among young people in online services: A descriptive mixed-methods study
Metsäranta, K., Anttila, M., Pajamäki, T., Holappa, H., & Valimaki, M. A. (2022) · Digital Health · doi:10.1177/20552076221092534 · Cited by 1 · see citing works
Soboń, M. (2023) · Procedia Computer Science · doi:10.1016/j.procs.2023.10.055 · Cited by 1 · see citing works
Wannheden, C., Åberg-Wennerholm, M., Dahlberg, M., Revenäs, Å., Tolf, S., Eftimovska, E., & Brommels, M. (2022) · doi:10.2196/preprints.38980 · Cited by 1 · see citing works
Personal Health Records and Patient Portals: An Umbrella Review
Noronha, P. K. (2019) · UVic’s Research and Learning Repository (University of Victoria)
Gateless communication: A concept analysis
Godzik, C. M. (2019) · Nursing Forum · doi:10.1111/nuf.12388
Soboń, M. (2020) · Problemy Zarządzania - Management Issues · doi:10.7172/1644-9584.89.9
Teepe, G. W., Lukic, Y. X., Kleim, B., Jacobson, N. C., Schneider, F., Santhanam, P., Fleisch, E., & Kowatsch, T. (2024) · Figshare · doi:10.6084/m9.figshare.26599091
- Authors
- Voruganti, T., Grunfeld, E., Makuwaza, T., & Bender, J. L.
- Affiliations
- University of Toronto (CA)
- Ontario Institute for Cancer Research (CA)
- Corresponding author
- Voruganti, Teja
- Venue
- Journal of Medical Internet Research
- Publisher
- JMIR Publications Inc.
- Published
- 2017-10-27
- Volume
- 19
- Issue
- 10
- Pages
- e366
- ISSN
- 1438-8871 (ISSN-L)
- PMC
- PMC5681721
- OpenAlex
- W2767055273
- Cited by
- 38
- References
- 52
- Citations by year
- 2025: 1 · 2024: 3 · 2023: 4 · 2022: 4 · 2021: 7 · 2020: 7 · 2019: 6 · 2018: 6
- FWCI
- 0.91
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by
- Locations
- Journal of Medical Internet Research (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Funders
- Canadian Institutes of Health Research
- Topics
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Keywords
- secure messaging, patient-provider communication, chronic disease, web-based tool, patient self-management, symptom reporting, behavior modification, patient portals, allied health professionals, tool evaluation, patient empowerment, care coordination, health information technology, patient engagement
- MeSH terms
- Chronic Disease, Communication, Humans, Physician-Patient Relations, Internet, Electronic Health Records
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
