Cited by 216Digital Mental Health InterventionsMobile Health and mHealth ApplicationsPosttraumatic Stress Disorder Research

mHealth in the Wild: Using Novel Data to Examine the Reach, Use, and Impact of PTSD Coach

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Owen, Jason E, Jaworski, Beth K, Kuhn, Eric, Makin-Byrd, Kerry N, Ramsey, Kelly M, Hoffman, Julia E·2015·JMIR Mental Health

Abstract

Background: A majority of Americans (58%) now use smartphones, making it possible for mobile mental health apps to reach large numbers of those who are living with untreated, or under-treated, mental health symptoms. Although early trials suggest positive effects for mobile health (mHealth) interventions, little is known about the potential public health impact of mobile mental health apps. Objective: The purpose of this study was to characterize reach, use, and impact of “PTSD Coach”, a free, broadly disseminated mental health app for managing posttraumatic stress disorder (PTSD) symptoms. Methods: Using a mixed-methods approach, aggregate mobile analytics data from 153,834 downloads of PTSD Coach were analyzed in conjunction with 156 user reviews. Results: Over 60% of users engaged with PTSD Coach on multiple occasions (mean=6.3 sessions). User reviews reflected gratitude for the availability of the app and being able to use the app specifically during moments of need. PTSD Coach users reported relatively high levels of trauma symptoms (mean PTSD Checklist Score=57.2, SD=15.7). For users who chose to use a symptom management tool, distress declined significantly for both first-time users (mean=1.6 points, SD=2.6 on the 10-point distress thermometer) and return-visit users (mean=2.0, SD=2.3). Analysis of app session data identified common points of attrition, with only 80% of first-time users reaching the app’s home screen and 37% accessing one of the app’s primary content areas. Conclusions: These findings suggest that PTSD Coach has achieved substantial and sustained reach in the population, is being used as intended, and has been favorably received. PTSD Coach is a unique platform for the delivery of mobile mental health education and treatment, and continuing evaluation and improvement of the app could further strengthen its public health impact.

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Authors
Owen, J. E., Jaworski, B. K., Kuhn, E., Makin-Byrd, K. N., Ramsey, K. M., & Hoffman, J. E.
Affiliations
  • VA Palo Alto Health Care System (US)
  • United States Department of Veterans Affairs (US)
Corresponding author
Owen, Jason E
Venue
JMIR Mental Health
Published
2015-03-25
Volume
2
Issue
1
Pages
e7
ISSN
2368-7959 (ISSN-L)
OpenAlex
W2141334117
Cited by
216
References
28
Citations by year
2026: 13 · 2025: 9 · 2024: 24 · 2023: 22 · 2022: 21 · 2021: 29 · 2020: 30 · 2019: 22 · 2018: 15 · 2017: 17 · 2016: 12 · 2015: 1
FWCI
24.31
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • JMIR Mental Health (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics
  • Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
  • Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
  • Social Sciences › Psychology › Clinical Psychology › Posttraumatic Stress Disorder Research
Keywords
mobile health apps, post-traumatic stress disorder, online reviews, symptom management, attrition, public health impact, mental health education, distress reduction

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